Partner of a New Zealander Resident Visa
You can live in New Zealand on this visa if you have a partner who is a New Zealand citizen or resident.
Apply online-
Length of stay
Live, work and study
indefinitely
-
Cost
From
NZD $5360
-
Processing time
80% within
8 months
To apply you must:
- have a partner who is a New Zealand citizen or resident
- be living with your partner in a
for at least 12 months - have your visa application supported by your partner
- meet the other requirements of this visa.
This visa lets you:
- live, work and study in New Zealand
- include your dependent children aged 24 or younger in your visa application
- apply for permanent residence after having this visa for at least 2 years in a row.
If your partner has New Zealand residence through an Australian passport, Australian residence or resident return visa, they must live in New Zealand.
If your partner is a New Zealand citizen and you have been living together overseas for at least 5 years, we may give you a Permanent Resident Visa.
How long you can stay
A Partner of a New Zealander Resident Visa lets you stay in New Zealand indefinitely.
After you have had this visa for 2 years in a row, you can apply for a Permanent Resident Visa that lets you travel in and out of New Zealand indefinitely.
Check the 'While you are in New Zealand' section for more information.
Who can apply
To apply for this visa, you must:
- have a partner who can support your application, and is a New Zealand citizen or resident — if they have New Zealand residence through an Australia passport or an Australian residence or resident return visa, they must live in New Zealand
- be living with your partner in a genuine and stable relationship for at least 12 months when you apply
- be in good health
- be of good character.
Eligible partner
Your partner must not have supported a successful resident visa application for more than 1 previous partner.
Within the past 5 years they must not have:
- supported a successful resident visa application for a previous partner
- included a previous partner in their own successful residence application
- have themselves been included as a partner in a successful residence application.
They must not be liable for deportation or have their deportation liability suspended.
Your partner must complete the 'Partnership Support Form for Residence' as evidence of their support.
Note
Your partner must be at least 18 to support your application or have permission from their parent or guardian if they are aged 16 or 17.
Your partner's immigration status
Your partner must be a New Zealand citizen or resident.
Your partner must provide their:
- New Zealand passport
- New Zealand birth certificate
- certificate of New Zealand citizenship, or
- New Zealand residence visa.
If your partner has New Zealand residence because they are an Australian citizen or Australian permanent resident, they can provide their:
- Australian passport
- Australian Permanent Resident Visa, or
- Australian Resident Return Visa.
Note
If applying on paper, the document must be an original or a
If you have been living with your partner outside of New Zealand
We may give you a Permanent Resident Visa instead, if:
- your partner is a New Zealand citizen, and
- you have been living together outside of New Zealand in a
for 5 years or more when you apply.
When you apply for a Partner of a New Zealander Resident Visa, your partner will need to:
- be outside of New Zealand, or
- have been back in New Zealand for less than 3 months.
Your partner's place of residence if they are Australian
If your partner has New Zealand residence because they are an Australian citizen or Australian permanent resident, they must live in New Zealand.
Documents your partner can provide to show they live in New Zealand include:
- letters or bills addressed to them — for example, electricity or other utility bills
- employment records
- records of benefit payments from Work and Income, or tax records from Inland Revenue
- mortgage, tenancy or utility supply agreements
- invoices or receipts showing their household effects have been moved to New Zealand.
Relationship with your partner
You will need to provide documents that show you and your partner have been living together in a
The evidence should show:
- how long you have been together in a relationship
- how long you have been living together
- you share finances and/or other responsibilities
- you spend time together, for example, photos together, and emails and social media conversations between you
- other people recognise your relationship
- if you are aged 16 or 17, your parent or guardian supports your partnership
- anything else you think shows you and your partner are living together in a genuine and stable relationship.
We define partnership as 2 people, who live together in a
You must be able to show us that you and your partner are living together in a
Living together means sharing the same home as your partner. This does not include: Evidence showing you are living together can include: For some partnership applications – such as a Partner of a New Zealander Resident Visa – evidence of living together must cover a period of 12 months prior to the application being submitted. Make sure you check the category you are applying under to see if we need this from you. You can provide us with items showing your shared address, dated every few months, to cover the full duration. These items can be addressed to you both jointly — or individually — as long as we can see that you have both been at the same address for the same period of time. Evidence of having a genuine and stable relationship needs to show that: Evidence can include: The way we want to receive this evidence depends on how you are applying. If you apply by paper for a residence visa, we must receive originals or certified copies. You can send electronically issued documents as we regard those as originals. If you apply online, we accept scanned images — so you do not need to send us originals or certified copies. You and your supporting partner must: When you apply for a visa based on your partnership with a New Zealand visa holder or New Zealand citizen, we call that person your supporting partner. Character requirements for New Zealand visas See also the requirements for supporting partners in the 'Eligible NZ supporting partner' and 'Your partner's' sections for these visas: When we assess your visa application, we consider things like: We will also look at your living and financial arrangements, including: If you and your partner have spent time living apart, you should provide information about your separation, including: We will use the information you provide to assess whether you and your partner have genuine and compelling reasons to have stayed apart. Note If you and your partner are coming together through a culturally arranged marriage, the rules are different.
Partnership and how to prove it
If you are applying for a visa based on your partnership, find out how we define partnership and what evidence you can provide to show your relationship is genuine.
How we define partnership
Providing evidence of your partnership
Living together
Having a genuine and stable relationship
How to supply this evidence
Applying by paper
Applying online
Minimum requirements
Supporting partners
How we assess partnership
If you have not always lived together
Note
You and your partner must be planning to live in New Zealand for the same period of time.
Your partner's character
Your partner must meet our good character requirements or have a
They must get police certificates from:
- countries they are a citizen of — except New Zealand, and
- countries where they have spent 12 months or more in over the last 10 years — even if those 12 months were not all in one stay.
Police certificates must show any criminal records you have had at any time in any of these countries — not only in the last 10 years.
Your partner does not need to provide a New Zealand police certificate — we can arrange this for them.
Your partner will not meet our character requirements if they have any convictions for
If they do not meet our character requirements, we will consider whether they are eligible for a character waiver.
Character requirements for New Zealand visas
Depending on the visa you want, and how long you plan to stay in New Zealand, you may need to provide a police certificate as evidence of your good character. Police certificates are documents issued by the police or a government agency. They: If we ask you to provide a police certificate, you must: Providing English translations supporting documents You must provide police certificates if your total time in New Zealand will be 24 months or longer across all visits. This includes any time you have spent in New Zealand in the past on other visas, even if you have been out of the country since then. Provide police certificates from any country you: If you are aged 16 or younger, you do not need to provide police certificates. If you have a criminal record, we may still be able to grant you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements. You must provide police certificates if you are aged 17 or older. Provide police certificates from: Police certificates must show any criminal records you have had at any time in any of these countries — not only in the last 10 years. If you have a criminal record, we may still be able to give you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements. If you apply for a visa as the partner of a New Zealander or a New Zealand visa holder, your partner is known as the 'supporting partner'. Your supporting partner must be able to show us they are of good character. They may need to provide police certificates for proof. If your supporting partner is a New Zealand citizen or has a resident visa, they: If your partner needs to provide police certificates, the police certificates must be from countries where they have spent 12 months or more over the last 10 years, since they turned 17 — even if the 12 months were not all in one stay. Police certificates must show any criminal records they have had at any time in any of these countries — not only in the last 10 years. Note Your partner does not need to provide a New Zealand police certificate, as we will get one directly from the authorities. If your supporting partner has a work or study visa, we may ask your partner to provide police certificates, if you are applying for a temporary visa. Your partner will not meet our character requirements if they have any convictions for
If your supporting partner cannot prove they are of good character, we may give them a
If your partner has any convictions for domestic violence or sexual offences, they cannot support your application. For all types of visa applications, we still may request police certificates from your partner to make sure they meet our character requirements. You may not need to provide police certificates if you have provided them in a previous visa application. Check the character requirements of the visa you are applying for. Some of the authorities that issue police certificates (the police and other government agencies) may require a set of fingerprints when you request a police certificate. If you do need a set of fingerprints to get a police certificate, check in your region for a fingerprinting service. There are many private businesses who offer fingerprinting services. If you cannot find a fingerprinting service in your region, you can contact the New Zealand Police to see if they can help. They only offer this service in some regions and on specific days. Contact them to check availability before going to a police station.
Police certificates
When you apply for a visa, you may need to provide us with a police certificate to show that you are of good character.
About police certificates
Find out how to get a police certificate
If your supporting partner has a temporary visa to work or study
If your partner cannot prove good character
If you have provided police certificates before
Fingerprinting for police certificates
Health
You must be in good health.
You must have a chest X-ray and a medical examination as proof of your good health.
You need to provide evidence of these with your application.
Who needs an X-ray or medical examination
Note You can check the situations where you need an X-ray or medical examination, and the different types of examinations. Who needs an X-ray or medical examination If you need a medical examination, you normally get a 'general medical examination' unless you need a limited medical examination. A general medical examination is sometimes called a 'full medical examination'. For some visas, you must have a chest X-ray, a medical examination or both before you apply. For an Accredited Employer Work Visa or a Visitor Visa, we will let you know after you submit your application if you need a chest X-ray or medical examination. If you need a chest X-ray or medical examination, you must visit a doctor or radiologist from our list of 'panel physicians' — unless there are no panel physicians in your country. Panel physicians are doctors and radiologists approved to complete chest X-rays and medical examinations for New Zealand visa applications. Check if there is a panel physician in your country. Doctors who can do examinations You must visit a panel physician. You can use any registered doctor. You must visit a panel medical clinic who will refer you to a panel radiology clinic. Note If there are other people on your application, they will each need an appointment. If you are menstruating (having a period), you need to wait until your period finishes before having your medical examination. You cannot have your medical examination during your period because the blood can affect your urine test. For an Accredited Employer Work Visa or Visitor Visa, if we need you to have a chest X-ray or medical examination, we give you an Immigration New Zealand health case reference number (NZHR). Give the NZHR to the clinic when you make your appointment. Finding your eMedical and INZ health case reference numbers You can bring a family member, support person or interpreter to your appointment. Let the clinic know when you make your appointment if you are bringing someone with you. If you are having a physical examination, you can ask the clinic for a chaperone. The clinic must have chaperones available. Have the following ready to bring to your appointment: Identity documents for X-rays and medical examinations Note If you are 17 years or under, you need your parent or legal guardian to come with you. If you are visiting any registered doctor because there are no panel physicians in your country, you need to also bring: Get the medical certificate form you need:
You need to also bring a completed 'Immigration Adviser Details' form to give to the clinic.
At your medical appointment, you must sign a form to allow the doctor to send your medical information to us. If you are 17 or younger, your parent or guardian must sign the form for you. If your doctor is using eMedical, they will give you an eMedical client consent and declaration form to sign. You can read the form before your appointment:
There are 3 parts to the medical examination: The doctor checks your height, weight, mental state, hearing and vision, listens to your heart and lungs, feels your abdomen and checks your reflexes and other parts of your nervous system. A nurse or health care assistant may complete parts of the examination. You will need to: You must pay any costs related to your X-ray and medical examinations. Note Ask the clinic about the costs when you make your appointment. In your visa application, you need to provide evidence of your X-ray or examination results. To show you had an examination you can either: To get a copy of your results you can ask the doctor when you have your examination, or any time afterwards. You can ask for email notifications. If you do, you will receive an email when your physician sends us your results. You cannot reply to this email. If you have any questions about your results, discuss these with your doctor. You can ask the clinic for a copy of your medical examination results. Once we receive your results you can also contact us if you want a copy of them. If you have an immigration adviser, and would like them to be able to see and ask questions about your medical information, you need to:
The panel physicians who use eMedical must agree to protect your personal information to meet New Zealand privacy laws. Your information is sent to us using a secure online channel and is available only to us and the clinic where you were examined. If you have any privacy concerns, you can contact us.
How to get an X-ray or medical examination
If you need a chest X-ray or medical examination for your visa application, you will need to make a doctor's appointment and take any relevant documents with you. You will need to provide evidence of your medical results in your application.
Process overview
Your chest X-ray and medical examination results must be no more than 3 months old when we get your application.
1. Check if you need a chest X-ray or medical examination
2. Make an appointment
If there is a panel physician in your country
If there is no panel physician in your country
If you are in New Zealand and only need a chest X-ray
Bringing someone with you to the appointment
3. Get what you need for your appointment
If you are visiting a doctor that is not a panel physician
If you are using a licensed immigration adviser
4. Go to your appointment
Authority to collect medical information
What happens at the medical examination
Paying for your medical examination
5. Provide evidence of your results in your application
6. How to get your results
If you need a copy of your results
Sharing your medical information with an immigration adviser
Your privacy
Character
You must be of good character.
You must provide police certificates that are less than 6 months old when you apply, if you are aged 17 or older.
You must get police certificates from:
- countries you are a citizen of, and
- countries where you have spent 12 months or more in over the last 10 years — even if those 12 months were not all in one stay.
Police certificates must show any criminal records you have had at any time in any of these countries — not only in the last 10 years.
You do not need to provide police certificates if you provided them with an earlier visa application and they were issued in the last 24 months.
If we ask for a new police certificate when processing your application, you will need to send us a new one.
Depending on the visa you want, and how long you plan to stay in New Zealand, you may need to provide a police certificate as evidence of your good character. Police certificates are documents issued by the police or a government agency. They: If we ask you to provide a police certificate, you must: Providing English translations supporting documents You must provide police certificates if your total time in New Zealand will be 24 months or longer across all visits. This includes any time you have spent in New Zealand in the past on other visas, even if you have been out of the country since then. Provide police certificates from any country you: If you are aged 16 or younger, you do not need to provide police certificates. If you have a criminal record, we may still be able to grant you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements. You must provide police certificates if you are aged 17 or older. Provide police certificates from: Police certificates must show any criminal records you have had at any time in any of these countries — not only in the last 10 years. If you have a criminal record, we may still be able to give you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements. If you apply for a visa as the partner of a New Zealander or a New Zealand visa holder, your partner is known as the 'supporting partner'. Your supporting partner must be able to show us they are of good character. They may need to provide police certificates for proof. If your supporting partner is a New Zealand citizen or has a resident visa, they: If your partner needs to provide police certificates, the police certificates must be from countries where they have spent 12 months or more over the last 10 years, since they turned 17 — even if the 12 months were not all in one stay. Police certificates must show any criminal records they have had at any time in any of these countries — not only in the last 10 years. Note Your partner does not need to provide a New Zealand police certificate, as we will get one directly from the authorities. If your supporting partner has a work or study visa, we may ask your partner to provide police certificates, if you are applying for a temporary visa. Your partner will not meet our character requirements if they have any convictions for
If your supporting partner cannot prove they are of good character, we may give them a
If your partner has any convictions for domestic violence or sexual offences, they cannot support your application. For all types of visa applications, we still may request police certificates from your partner to make sure they meet our character requirements. You may not need to provide police certificates if you have provided them in a previous visa application. Check the character requirements of the visa you are applying for. Some of the authorities that issue police certificates (the police and other government agencies) may require a set of fingerprints when you request a police certificate. If you do need a set of fingerprints to get a police certificate, check in your region for a fingerprinting service. There are many private businesses who offer fingerprinting services. If you cannot find a fingerprinting service in your region, you can contact the New Zealand Police to see if they can help. They only offer this service in some regions and on specific days. Contact them to check availability before going to a police station.
Police certificates
When you apply for a visa, you may need to provide us with a police certificate to show that you are of good character.
About police certificates
Find out how to get a police certificate
If your supporting partner has a temporary visa to work or study
If your partner cannot prove good character
If you have provided police certificates before
Fingerprinting for police certificates
If you have a criminal conviction, or are a security risk to New Zealand, we might not give you a visa.
Character requirements for New Zealand visas
If you provide a police certificate that is not in English, you must provide an
All supporting documents submitted with your resident visa application must be provided in English or include an English translation. Visitor visa requirements are changing From 26 May 2025, supporting document translations for visitor visa applications will no longer need to be certified. Examples of documents that require full translation include: You must provide us with full certified English translations of all medical and police certificates. This includes police certificates that record no convictions. Note If your other evidence is not in English, you should provide a translated copy, as this will help us to process your application faster. Immigration New Zealand does not translate documents on behalf of visa applicants. You must pay for certified translations. You can provide certified translations completed by: We do not accept translations completed by the applicant, family members, or the immigration adviser assisting with your application. We will accept translations from a licensed immigration adviser (LIA) who is: Check your passport to see if it has your name written in English. Ask your translator to use this spelling when they translate your documents. If a translator used a different spelling of your name in your translated documents, then include this spelling of your name in the 'other names' section of the visa application form. We need to know if you have used other names that are in your translated documents. For example, if: In your visa application form, enter all other names that you have used in the section called 'other names'. Each translation must: When you apply for your visa, the supporting documents that you provide us are the: How you provide the documents depends on if you are applying online or on a paper form. We may not need an original document or its certified copy in the following situations: When we process your application, we will contact you if we need you to send us a document.
Providing English translations of supporting documents
Check the requirements of the visa you are applying for. Provide certified translations of your documents to avoid delays processing your application.
Check the visa application requirements
Residence visa applications
Visitor visa applications
All other visa applications
Our requirements for translated documents
Who can complete a certified translation
Using the English spelling of the name in your passport
Include your 'other names' in the application form
Check your translated document
Submitting your original foreign language documents
If applying online, make sure all scanned copies are clear and readable.
Dependent children
To include dependent children in your residence application, you must be their parent or legal guardian, and your children must:
- be aged 24 or younger
- not have children of their own, if aged 18 or older
- be financially dependent, if aged 21 to 24 — they must rely on an adult (their parent or other family member) for financial support
- be single — if they are living with a partner, they are not considered to be single, even if they have been living with their partner for less than a year
- provide proof of their identity
- meet the requirements for good health and good character.
There are 2 ways that dependent children can apply for a visa. Note The definition of dependent children depends on age and whether they are applying for a resident visa or a temporary visa. Your child is dependent if they are: If they are 18 or over they must not have children of their own. If they are aged 21 to 24 they must also rely on you or another adult for financial support (depending on which visa they have applied for). Your child is dependent if they: If they are 18 or 19 they must not have children of their own. If your children are 20 or older: If they want to join you in New Zealand they need to apply for their own visa. If your children are aged 20 to 24 they may still be dependent if: Your children must have applied for, or have been included in your application for one of the following residence visas:
Bringing children
How to apply for visas for dependent children.
How your children apply for a visa
Dependent children are not eligible for work visas.
How we define dependent children
Resident visas for dependent children
Temporary visas for dependent children
Primary or secondary student visas and visitor visas
Child of a New Zealander or Worker visitor visas
Eligible residence visas
Relationship with your children
You must provide documents that prove you are the parent or legal guardian of your children. These can include:
-
- adoption papers
- household registration documents
- any other documents that confirm your relationship with them.
If you had a customary adoption, you will need to provide a written declaration stating you have adopted the children and the date and country the adoption took place. We may ask the children's biological parents to confirm the adoption.
Note
If you are a New Zealand resident visa and you could have included your dependent children in your residence application but you did not, we may ask you to explain the reason for this.
Custody of children aged 15 or younger
If your children are aged 15 or younger, we will ask for evidence that they can legally leave their home country.
If you are separated or divorced, you will need to provide legal documents that show:
- you have the sole right to decide where your children live
- you have the right to remove your children from their home country, or
- you have legal custody of the children and your children's other parent agrees they can move to New Zealand if the children get resident visas.
If your children's other parent has died, you must provide their death certificate.
Note
If applying on paper, you must provide an original or a certified copy of your evidence.
If you have legal custody of your children and it is not possible to get legal documents to confirm this right, we will assess your right to remove the children on a case-by-case basis.
Dependent children aged 21 to 24
Children aged 21 to 24 are only considered dependent if they are financially dependent, meaning they rely on an adult for financial support.
When deciding if your children are financially dependent, we look at whether they are:
- working, full-time or part-time, and for how long
- able to support themselves
- living with a family member and how much they are supported
- studying, full-time or part-time.
We may ask for proof that your children are financially dependent.
There are 2 ways that dependent children can apply for a visa. Note The definition of dependent children depends on age and whether they are applying for a resident visa or a temporary visa. Your child is dependent if they are: If they are 18 or over they must not have children of their own. If they are aged 21 to 24 they must also rely on you or another adult for financial support (depending on which visa they have applied for). Your child is dependent if they: If they are 18 or 19 they must not have children of their own. If your children are 20 or older: If they want to join you in New Zealand they need to apply for their own visa. If your children are aged 20 to 24 they may still be dependent if: Your children must have applied for, or have been included in your application for one of the following residence visas:
Bringing children
How to apply for visas for dependent children.
How your children apply for a visa
Dependent children are not eligible for work visas.
How we define dependent children
Resident visas for dependent children
Temporary visas for dependent children
Primary or secondary student visas and visitor visas
Child of a New Zealander or Worker visitor visas
Eligible residence visas
Documents you need
Note
If you apply for a resident visa on paper, all documents you provide must be originals or a
You can provide the original documents to prevent delays with processing.
When you apply
When you apply, you will need to provide:
- a copy of your passport or
— if you apply on paper, you can provide a , but it can prevent delays if you provide the original - 1 acceptable photo if you apply online, or 2 photos if you apply on paper
- your
- police certificates, if required
- evidence of a chest X-ray
- evidence of a medical examination
- proof that your partner is a New Zealand citizen or resident
- proof that your partner lives in New Zealand, if they are an Australian citizen or Australian permanent resident
- documents to show you are in a
with your partner - a Partnership Support Form for Residence, completed by your partner
- documents to show your relationship to your dependent children, proof of their identity and acceptable photos, if you are including them
- legal documents to show custody of your child, if required
- translated versions of all your documents if they are not in English.
Depending on the visa you want, and how long you plan to stay in New Zealand, you may need to provide a police certificate as evidence of your good character. Police certificates are documents issued by the police or a government agency. They: If we ask you to provide a police certificate, you must: Providing English translations supporting documents You must provide police certificates if your total time in New Zealand will be 24 months or longer across all visits. This includes any time you have spent in New Zealand in the past on other visas, even if you have been out of the country since then. Provide police certificates from any country you: If you are aged 16 or younger, you do not need to provide police certificates. If you have a criminal record, we may still be able to grant you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements. You must provide police certificates if you are aged 17 or older. Provide police certificates from: Police certificates must show any criminal records you have had at any time in any of these countries — not only in the last 10 years. If you have a criminal record, we may still be able to give you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements. If you apply for a visa as the partner of a New Zealander or a New Zealand visa holder, your partner is known as the 'supporting partner'. Your supporting partner must be able to show us they are of good character. They may need to provide police certificates for proof. If your supporting partner is a New Zealand citizen or has a resident visa, they: If your partner needs to provide police certificates, the police certificates must be from countries where they have spent 12 months or more over the last 10 years, since they turned 17 — even if the 12 months were not all in one stay. Police certificates must show any criminal records they have had at any time in any of these countries — not only in the last 10 years. Note Your partner does not need to provide a New Zealand police certificate, as we will get one directly from the authorities. If your supporting partner has a work or study visa, we may ask your partner to provide police certificates, if you are applying for a temporary visa. Your partner will not meet our character requirements if they have any convictions for
If your supporting partner cannot prove they are of good character, we may give them a
If your partner has any convictions for domestic violence or sexual offences, they cannot support your application. For all types of visa applications, we still may request police certificates from your partner to make sure they meet our character requirements. You may not need to provide police certificates if you have provided them in a previous visa application. Check the character requirements of the visa you are applying for. Some of the authorities that issue police certificates (the police and other government agencies) may require a set of fingerprints when you request a police certificate. If you do need a set of fingerprints to get a police certificate, check in your region for a fingerprinting service. There are many private businesses who offer fingerprinting services. If you cannot find a fingerprinting service in your region, you can contact the New Zealand Police to see if they can help. They only offer this service in some regions and on specific days. Contact them to check availability before going to a police station.
Police certificates
When you apply for a visa, you may need to provide us with a police certificate to show that you are of good character.
About police certificates
Find out how to get a police certificate
If your supporting partner has a temporary visa to work or study
If your partner cannot prove good character
If you have provided police certificates before
Fingerprinting for police certificates
You do not need to send us a physical copy. You must send us a high-quality scan of your passport. Provide a scanned copy of your current and recent passports, including: File formats for uploading documents and photos If you are including your partner or dependent children in your application, you must send us high-quality scans of their passports too. If you are applying for a: You must upload a high-quality scan of your current passport or travel document information page when you start your application. This is the page with your photo, name, date of birth and document details like passport number, expiry and issuing authority. Make sure your scan also includes the MRZ code — the string of characters on the bottom of the information page of your passport. If you are including a partner or dependent children in your application, you will also need to upload a high-quality scan of their passport information page. Immigration Online will read the identity and document details in your scanned copy and fill in these fields for you on the form. Check the details in the form are correct and fix any mistakes. If all the information is correct you do not need to do anything and can continue with your application. If Immigration Online could not upload your document, rescan your document and try again. Make sure the document: You can upload any other pages with visa records, entry and exit stamps in the 'Identity evidence' fields in the 'Supporting documents' section of your application form. If you are applying for another type of visa online, we will email you if we need your physical passport to confirm your identity. You may not need to send us your passport if you are: If you renew your passport before you travel, you must transfer your eVisa or the visa label to your new passport. Transferring a visa to a new passport You may not be able to come to New Zealand if your visa and passport do not match in our system. If we need to see your physical passport to confirm your identity, we will: Most people do not need to provide their physical passport. If you are not sure if you need to send your passport, check the final page of your completed visa application in your Immigration Online account. Warning If you do not send your passport within the time we specify, we may delay processing your application or decline it. If you are applying from outside New Zealand, send your passport to your nearest Visa Application Centre (VAC) or Immigration New Zealand (INZ) office. We must receive it within 20 working days from when we ask for it. Most people use a courier or postal tracking service to send us their passports. Offices outside of New Zealand (Visa Application Centres) Postal addresses for sending paper documents We will contact you with instructions about where and how to send your passport if you: Check our postal addresses page for where to send your passport in New Zealand. Use a signature-required courier service so it arrives quickly. Postal addresses for sending paper documents You may have to pay a fee to send your passport to a VAC. You can find the handling fee on the website of your nearest VAC. Fill in the filters and select the tab called ‘Passport handling for online application’. VFS Global for individuals — VFS Global If you sent your passport to a VAC, they contact you with the tracking details after they send your passport back to you. If you have any questions or concerns about the return of your passport, contact the VAC directly. Note The VAC may not send your passport back to you until after we have made a decision about your visa application. If you sent your passport to an INZ office, you receive a tracking number after we send it back to you. Contact the courier company if you have any questions about delivery. For any other questions or concerns, contact us. If you need your passport urgently, contact the INZ officer processing your application. When you contact them, include:
Providing your passport for an online application
How to provide a digital copy of your passport or send us your original passport so we can verify your identity.
If you are applying for a visitor, student or work visa
Resident and transit visas
You must upload a high-quality scan of your passport or travel document when you apply online. You do not need to send us a physical copy.Upload the passport or travel document information page
File formats for uploading documents and photosUpload other passport or travel document pages
Other online applications
Transfer a visa to a new passport
Providing your physical passport
Sending your passport from outside New Zealand
Countries that cannot use a VAC
Sending your passport in New Zealand
Sending your passport to a VAC
Getting your passport returned from a VAC or INZ office
Urgent return of passports
If your photo does not meet all of our requirements we will ask you for a new photo. If you are applying for a visa, we will stop processing your application until we receive an acceptable photo. If you are requesting an NZeTA, your request may be delayed or refused. Use the photo examples on this page to check your photo is correct and meets our requirements. Alert Do not use the New Zealand Department of Internal Affairs website or other online tools to check your photo as those tools are for passport photos only. Your photo is more likely to be accepted if you use a professional photographer or business that takes passport photos. Give the photographer our instructions to make sure you get a photo that meets our requirements.
The photo you submit with a paper application must be 35 mm wide and 45 mm high. Further instructions are on the paper application forms. Note You can only apply for an NZeTA online. The photo you submit with an online application must be: Alert We are unlikely to accept your photo if it is not the right size. If you request an NZeTA using the web app, you can either upload an existing photo or take one using your device's camera. If you use the mobile app, you can only take a photo using your device's camera. Your photo must be: If you take a photo with your device, the camera must have a minimum resolution of 540 x 720 pixels. Large photos will be automatically formatted. If there is an issue with your photo you will receive an error message when you submit your visa or NZeTA photo online. To help you, we have provided a list of online errors and how to fix them. Your photo must: It may be easier to remove them.
Visa and NZeTA photos
Your photo must be less than 6 months old and clearly identify you. It must also meet all of our technical requirements.
Meeting our photo requirements
Visa and NZeTA photos are not passport photos
Using a professional photographer
Paper applications for visas
Online applications for visas
Online requests for NZeTAs
Online photo error messages
Taking your visa photo
Be in portrait, not landscape
Be of you, not a photo of a photo or your travel document
Have even lighting with minimal shadowing
Be in colour, showing natural skin tones
Be in focus, not blurry
Not contain red-eye
Be an original photo, not changed by photo-editing software
Not be a selfie
Be taken 1.5 metres from the face
Be taken against a plain, light-coloured — but not white — background with no patterns or objects
Only contain plain clothing patterns
Be of one person
We need to clearly see your face
Face the camera and keep your head straight
Keep your eyes open and mouth closed
Do not smile or frown
Show your face clearly and that long hair is tucked behind your ears
Position yourself in the middle of the photo
Remove sunglasses and hats
If you wear prescription glasses
Make sure your eyes show clearly through the lenses, with no reflected light
If you wear a head covering for religious or medical reasons
Make sure that your face and hairline can be seen in the photo
You can provide household registration documents if these confirm your relationship to your child.
Also provide a copy of your identity card.
If you are a citizen of Indonesia, also provide your
If you are not a French national, also provide a copy of your carte d’assuré.
Also provide a copy of your livret de famille.
If you are not a French national, also provide a copy of your carte d’assuré.
After you apply
After you apply, we may contact you and ask for:
- evidence of a medical examination or chest X-ray if you have not already provided these
- police certificates as proof of your good character
- proof that your children are financially dependent.
How to apply online
Follow these steps to complete your application online.
Note
An application containing all the documents we need will be prevent delays with processing.
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Step 1: Gather your documents
The section 'Who can apply' explains the requirements for this visa and what you will need as proof.
Our guide for applying for a residence visa can help you.
Get documents translated
For your application you must provide:
- certified English translations of any documents that are not in English
- scanned copies of the original documents.
Documents must be translated by someone who meets our requirements for providing English translations.
Providing English translations of supporting documents
Check the requirements of the visa you are applying for. Provide certified translations of your documents to avoid delays processing your application.Check the visa application requirements
Residence visa applications
All supporting documents submitted with your resident visa application must be provided in English or include an English translation.
Visitor visa applications
Visitor visa requirements are changing
From 26 May 2025, supporting document translations for visitor visa applications will no longer need to be certified.
Changes to certification requirements for translations of visitor visa supporting documentsExamples of documents that require full translation include:
- proof of funds — such as bank statements, pay records (proof of funds must be fully translated, partial translations may not be accepted)
- flight itineraries including return tickets
- proof of employment in your home country
- leave of absence documentation
- identity documents other than passports — for example, Hukou for Chinese nationals.
All other visa applications
You must provide us with full certified English translations of all medical and police certificates. This includes police certificates that record no convictions.
Note
If your other evidence is not in English, you should provide a translated copy, as this will help us to process your application faster.
Our requirements for translated documents
Immigration New Zealand does not translate documents on behalf of visa applicants. You must pay for certified translations.
Who can complete a certified translation
You can provide certified translations completed by:
- reputable private or official translation businesses
- community members known for their accurate translations.
We do not accept translations completed by the applicant, family members, or the immigration adviser assisting with your application.
We will accept translations from a licensed immigration adviser (LIA) who is:
- a trustworthy person within the community
- known to translate documents accurately
- not an adviser on the application.
Using the English spelling of the name in your passport
Check your passport to see if it has your name written in English. Ask your translator to use this spelling when they translate your documents.
If a translator used a different spelling of your name in your translated documents, then include this spelling of your name in the 'other names' section of the visa application form.
Include your 'other names' in the application form
We need to know if you have used other names that are in your translated documents.
For example, if:
- you have a different birth name, or name from a marriage or adoption
- you have other passports with a different name
- the translator used a different name or spelling when translating your documents into English.
In your visa application form, enter all other names that you have used in the section called 'other names'.
Check your translated document
Each translation must:
- be on the translation business’s official letterhead, if possible
- certified as a correct translation by the translator
- stamped or signed by the translator or translation business.
Submitting your original foreign language documents
When you apply for your visa, the supporting documents that you provide us are the:
- original document in a foreign language, and
- a certified English translation of the document.
How you provide the documents depends on if you are applying online or on a paper form.
If applying online, make sure all scanned copies are clear and readable.We may not need an original document or its certified copy in the following situations:
- if we asked for uncertified copies in our form or guide
- if you submitted a legible scan of the original document in the online form
- if you submitted a legible copy of the original document for a temporary entry visa.
When we process your application, we will contact you if we need you to send us a document.
File formats for uploading documents and photos
Organise proof of identity, citizenship and age
If you need a new passport, allow yourself enough time to get it.
When you apply, make sure you enter your identity details exactly as they appear on your passport or certificate of identity.
Alert
If there are any mistakes in your identity details, your application may be delayed. We may also decline your application or refuse you entry to New Zealand.
Make sure your photos are acceptable for a New Zealand visa.
Visa and NZeTA photos
Your photo must be less than 6 months old and clearly identify you. It must also meet all of our technical requirements.Meeting our photo requirements
If your photo does not meet all of our requirements we will ask you for a new photo.
If you are applying for a visa, we will stop processing your application until we receive an acceptable photo. If you are requesting an NZeTA, your request may be delayed or refused.
Visa and NZeTA photos are not passport photos
Use the photo examples on this page to check your photo is correct and meets our requirements.
Alert
Do not use the New Zealand Department of Internal Affairs website or other online tools to check your photo as those tools are for passport photos only.
Using a professional photographer
Your photo is more likely to be accepted if you use a professional photographer or business that takes passport photos. Give the photographer our instructions to make sure you get a photo that meets our requirements.
Paper applications for visas
The photo you submit with a paper application must be 35 mm wide and 45 mm high. Further instructions are on the paper application forms.
Note
You can only apply for an NZeTA online.
Online applications for visas
The photo you submit with an online application must be:
- between 500 KB and 3 MB
- between 900 x 1,200 pixels and 2,250 x 3,000 pixels, and
- a JPG or JPEG file.
Alert
We are unlikely to accept your photo if it is not the right size.
Online requests for NZeTAs
If you request an NZeTA using the web app, you can either upload an existing photo or take one using your device's camera.
If you use the mobile app, you can only take a photo using your device's camera.
Your photo must be:
- less than 10 MB, and
- a JPG or JPEG file.
If you take a photo with your device, the camera must have a minimum resolution of 540 x 720 pixels. Large photos will be automatically formatted.
Online photo error messages
If there is an issue with your photo you will receive an error message when you submit your visa or NZeTA photo online. To help you, we have provided a list of online errors and how to fix them.
Taking your visa photo
Your photo must:
Be in portrait, not landscape
Be of you, not a photo of a photo or your travel document
Have even lighting with minimal shadowing
Be in colour, showing natural skin tones
Be in focus, not blurry
Not contain red-eye
Be an original photo, not changed by photo-editing software
Not be a selfie
Be taken 1.5 metres from the face
Be taken against a plain, light-coloured — but not white — background with no patterns or objects
Only contain plain clothing patterns
Be of one person
We need to clearly see your face
Face the camera and keep your head straight
Keep your eyes open and mouth closed
Do not smile or frown
Show your face clearly and that long hair is tucked behind your ears
Position yourself in the middle of the photo
Remove sunglasses and hats
If you wear prescription glasses
Make sure your eyes show clearly through the lenses, with no reflected light
It may be easier to remove them.
If you wear a head covering for religious or medical reasons
Make sure that your face and hairline can be seen in the photo
Organise proof for your partner and dependent children
Collect information to show your relationship with your partner and proof of their identity and immigration status.
Ask your partner for their completed and signed 'Partnership Support Form for Residence' with their supporting documents.
If you are including dependent children in your application, get documents that show your relationship to your children and proof of their identity.
Book medical appointments
You will need to book your appointment for a chest X-ray and medical examination
How to get an X-ray or medical examination
If you need a chest X-ray or medical examination for your visa application, you will need to make a doctor's appointment and take any relevant documents with you. You will need to provide evidence of your medical results in your application.Process overview
- Prepare your visa application as much as you can — check if you need an X-ray or medical examination and when.
- If you need an X-ray or examination, make an appointment.
- Get all the things you need for your appointment ready.
- Go to your appointment. The doctor may need you to take other tests — that can take more time.
- Provide evidence of your X-ray or medical examination results in your application.
- Get your results. You can share them with your immigration advisor.
Note
Your chest X-ray and medical examination results must be no more than 3 months old when we get your application.1. Check if you need a chest X-ray or medical examination
You can check the situations where you need an X-ray or medical examination, and the different types of examinations.
Who needs an X-ray or medical examination
If you need a medical examination, you normally get a 'general medical examination' unless you need a limited medical examination. A general medical examination is sometimes called a 'full medical examination'.
For some visas, you must have a chest X-ray, a medical examination or both before you apply.
For an Accredited Employer Work Visa or a Visitor Visa, we will let you know after you submit your application if you need a chest X-ray or medical examination.
2. Make an appointment
If you need a chest X-ray or medical examination, you must visit a doctor or radiologist from our list of 'panel physicians' — unless there are no panel physicians in your country.
Panel physicians are doctors and radiologists approved to complete chest X-rays and medical examinations for New Zealand visa applications.
Check if there is a panel physician in your country.
Doctors who can do examinations
If there is a panel physician in your country
You must visit a panel physician.
- Contact a panel physician to make an appointment for your chest X-ray or medical examination.
- Tell them it is for an Immigration New Zealand application and what visa you are applying for.
- Tell them the type of medical examination you need.
- You can ask the clinic about the costs when you make your appointment.
If there is no panel physician in your country
You can use any registered doctor.
- Contact your doctor to make an appointment for your X-ray or medical examination.
- Tell them it is for an Immigration New Zealand application.
- Tell them the type of medical examination you need.
- You can ask them about the costs when you make your appointment.
- Make sure you have a printed medical certificate form for the examination you need, and 3 passport sized photos.
If you are in New Zealand and only need a chest X-ray
You must visit a panel medical clinic who will refer you to a panel radiology clinic.
- Find a panel medical clinic from the list of approved panel physicians.
- Tell the clinic what type of visa you are applying for, and that you need a chest X-ray only.
- You will normally need to visit the clinic. Bring an identity document.
- The clinic will create a case for you and refer you to a panel radiology clinic.
Note
If there are other people on your application, they will each need an appointment.
If you are menstruating (having a period), you need to wait until your period finishes before having your medical examination. You cannot have your medical examination during your period because the blood can affect your urine test.
For an Accredited Employer Work Visa or Visitor Visa, if we need you to have a chest X-ray or medical examination, we give you an Immigration New Zealand health case reference number (NZHR). Give the NZHR to the clinic when you make your appointment.
Finding your eMedical and INZ health case reference numbers
Bringing someone with you to the appointment
You can bring a family member, support person or interpreter to your appointment.
Let the clinic know when you make your appointment if you are bringing someone with you.
If you are having a physical examination, you can ask the clinic for a chaperone. The clinic must have chaperones available.
3. Get what you need for your appointment
Have the following ready to bring to your appointment:
- an identity document
- your glasses or contact lenses if you use them
- a list of any medication you are taking, including dosage
- any relevant medical reports or X-rays
- other documents you need if you are not visiting a panel physician, or if you are using an immigration adviser.
Identity documents for X-rays and medical examinations
Note
If you are 17 years or under, you need your parent or legal guardian to come with you.
If you are visiting a doctor that is not a panel physician
If you are visiting any registered doctor because there are no panel physicians in your country, you need to also bring:
- 3 recent passport-sized photos less than 6 months old — you only need 1 photo if you are having a chest X-ray and not a medical examination, and
- a printed copy of the required medical certificate form for your doctor to complete and send to us.
Get the medical certificate form you need:
If you are using a licensed immigration adviser
You need to also bring a completed 'Immigration Adviser Details' form to give to the clinic.
4. Go to your appointment
Authority to collect medical information
At your medical appointment, you must sign a form to allow the doctor to send your medical information to us.
If you are 17 or younger, your parent or guardian must sign the form for you.
If your doctor is using eMedical, they will give you an eMedical client consent and declaration form to sign. You can read the form before your appointment:
What happens at the medical examination
There are 3 parts to the medical examination:
- medical history and physical examination
- urine and blood tests
- chest X-ray, if required.
The doctor checks your height, weight, mental state, hearing and vision, listens to your heart and lungs, feels your abdomen and checks your reflexes and other parts of your nervous system.
A nurse or health care assistant may complete parts of the examination.
You will need to:
- remove some items of clothing for the physical examination
- provide a urine sample during the medical examination
- get blood tests, and possibly a chest X-ray or other tests if needed — the clinic will tell you if you need these, and you may need to go to different places to get some tests done.
Paying for your medical examination
You must pay any costs related to your X-ray and medical examinations.
Note
Ask the clinic about the costs when you make your appointment.
5. Provide evidence of your results in your application
In your visa application, you need to provide evidence of your X-ray or examination results.
To show you had an examination you can either:
- tell us the eMedical reference code from your panel physician — we will get your results electronically (this is the quickest way)
- tell us the name of the clinic where you had the medical examination, or
- give us a copy of the completed medical certificate, if you did not visit a panel physician — the doctor will normally send your medical certificate to us, but you can ask them for a copy.
6. How to get your results
To get a copy of your results you can ask the doctor when you have your examination, or any time afterwards.
You can ask for email notifications. If you do, you will receive an email when your physician sends us your results. You cannot reply to this email.
If you have any questions about your results, discuss these with your doctor.
If you need a copy of your results
You can ask the clinic for a copy of your medical examination results.
Once we receive your results you can also contact us if you want a copy of them.
Sharing your medical information with an immigration adviser
If you have an immigration adviser, and would like them to be able to see and ask questions about your medical information, you need to:
- complete an ‘Immigration Adviser Details’ form and take it with you to your medical examination
- ask for copies of your results at your examination and give these to your immigration adviser when you receive them.
Your privacy
The panel physicians who use eMedical must agree to protect your personal information to meet New Zealand privacy laws.
Your information is sent to us using a secure online channel and is available only to us and the clinic where you were examined.
If you have any privacy concerns, you can contact us.
To complete your application, you will need to provide the:
-
reference code from the clinic submitting your health information - name of the clinic submitting your health information, if there is no eMedical reference code, or
- medical certificate, chest X-ray certificate, or both if the clinic gave these to you.
Note
Evidence of a chest X-ray or medical examination must be less than 3 months old when we receive them. Allow yourself enough time to get these.
Apply for police certificates, if required
Check what you will need to include for this visa.
Character requirements for New Zealand visas
If you have determined you need police certificates, you will need to provide them with your application.
Use the tool to find out how to get police certificates from different countries.
Police certificates
When you apply for a visa, you may need to provide us with a police certificate to show that you are of good character.About police certificates
Depending on the visa you want, and how long you plan to stay in New Zealand, you may need to provide a police certificate as evidence of your good character.
Police certificates are documents issued by the police or a government agency. They:
- provide information about any criminal record you have
- are based on official records and checks
- are also sometimes called criminal checks, police clearance certificates or penal records.
If we ask you to provide a police certificate, you must:
- make sure the police certificate is less than 6 months old when you submit your visa application
- provide us with a translation, if it is not in English.
Providing English translations supporting documents
Find out how to get a police certificate
- are a citizen of, and
- have lived in for more than 5 years since you turned 17.
- any country you are a citizen of
- any other country where you spent 12 months or more over the last 10 years — even if those 12 months were not all in one stay.
- must provide police certificates, if you are applying for a resident visa
- may be asked to provide police certificates, if you are applying for a temporary visa to work or visit.
Applying for a visitor, student or work visa You must provide police certificates if your total time in New Zealand will be 24 months or longer across all visits. This includes any time you have spent in New Zealand in the past on other visas, even if you have been out of the country since then.
Provide police certificates from any country you:
If you are aged 16 or younger, you do not need to provide police certificates.
If you have a criminal record, we may still be able to grant you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements.
Applying for a resident visa You must provide police certificates if you are aged 17 or older.
Provide police certificates from:
Police certificates must show any criminal records you have had at any time in any of these countries — not only in the last 10 years.
If you have a criminal record, we may still be able to give you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements.
Partners supporting your application If you apply for a visa as the partner of a New Zealander or a New Zealand visa holder, your partner is known as the 'supporting partner'.
Your supporting partner must be able to show us they are of good character. They may need to provide police certificates for proof.
If your supporting partner is a New Zealand citizen or has a resident visa, they:
If your partner needs to provide police certificates, the police certificates must be from countries where they have spent 12 months or more over the last 10 years, since they turned 17 — even if the 12 months were not all in one stay.
Police certificates must show any criminal records they have had at any time in any of these countries — not only in the last 10 years.
Note
Your partner does not need to provide a New Zealand police certificate, as we will get one directly from the authorities.
If your supporting partner has a temporary visa to work or study
If your supporting partner has a work or study visa, we may ask your partner to provide police certificates, if you are applying for a temporary visa.
Your partner will not meet our character requirements if they have any convictions for
or sexual offences in the last 7 years, whether in New Zealand or in other countries. If your partner cannot prove good character
If your supporting partner cannot prove they are of good character, we may give them a
. This would mean your partner would still be able to support your visa application. If your partner has any convictions for domestic violence or sexual offences, they cannot support your application.
For all types of visa applications, we still may request police certificates from your partner to make sure they meet our character requirements.
If you have provided police certificates before
You may not need to provide police certificates if you have provided them in a previous visa application. Check the character requirements of the visa you are applying for.
Fingerprinting for police certificates
Some of the authorities that issue police certificates (the police and other government agencies) may require a set of fingerprints when you request a police certificate.
If you do need a set of fingerprints to get a police certificate, check in your region for a fingerprinting service. There are many private businesses who offer fingerprinting services.
If you cannot find a fingerprinting service in your region, you can contact the New Zealand Police to see if they can help. They only offer this service in some regions and on specific days. Contact them to check availability before going to a police station.
Note
Your police certificates must be less than 6 months old when you submit your application. Allow yourself enough time to get these certificates.
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Step 2: Submit your application and pay the fee
To apply online, log in to your account or set up an account if you do not have one already.
You can then fill in your application, upload your documents and pay the applicable fees.
Check the 'How to pay and submit' section for fees.
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Step 3: Wait for our decision
We will let you know if we need more information to process your application.
Check the 'How to pay and submit' section for timeframes.
Note
If you are already in New Zealand, you must have a valid visa. If your current temporary visa is going to expire while you are waiting for our decision, we will normally issue you an interim visa to let you stay in New Zealand lawfully.
Interim Visa
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Step 4: Check your application status
Log in to your account to check the status of your application.
Checking your visa application status
We will email you when we make a decision.
If we approve your application, we will give you an eVisa and send you a copy.
Note
If your partner is a New Zealand citizen and you have been living together outside of New Zealand for 5 years or more, we may give you a Permanent Resident Visa. Your partner will need to be overseas when you apply or have been back in New Zealand for less than 3 months.
Check the 'While you are in New Zealand' section to find out what you can and cannot do when you come to New Zealand.
How to apply on paper
Follow these steps to complete your application on paper.
Note
An application containing all the documents we need will prevent delays with processing.
The documents you provide must be originals or
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1
Step 1: Gather your documents
The section 'Who can apply' explains the requirements for this visa and what you will need as proof.
Our guide for applying for a residence visa can help you.
Get documents translated
For your application you must provide:
- certified English translations of any documents that are not in English
- scanned copies of the original documents.
Documents must be translated by someone who meets our requirements for providing English translations.
Providing English translations of supporting documents
Check the requirements of the visa you are applying for. Provide certified translations of your documents to avoid delays processing your application.Check the visa application requirements
Residence visa applications
All supporting documents submitted with your resident visa application must be provided in English or include an English translation.
Visitor visa applications
Visitor visa requirements are changing
From 26 May 2025, supporting document translations for visitor visa applications will no longer need to be certified.
Changes to certification requirements for translations of visitor visa supporting documentsExamples of documents that require full translation include:
- proof of funds — such as bank statements, pay records (proof of funds must be fully translated, partial translations may not be accepted)
- flight itineraries including return tickets
- proof of employment in your home country
- leave of absence documentation
- identity documents other than passports — for example, Hukou for Chinese nationals.
All other visa applications
You must provide us with full certified English translations of all medical and police certificates. This includes police certificates that record no convictions.
Note
If your other evidence is not in English, you should provide a translated copy, as this will help us to process your application faster.
Our requirements for translated documents
Immigration New Zealand does not translate documents on behalf of visa applicants. You must pay for certified translations.
Who can complete a certified translation
You can provide certified translations completed by:
- reputable private or official translation businesses
- community members known for their accurate translations.
We do not accept translations completed by the applicant, family members, or the immigration adviser assisting with your application.
We will accept translations from a licensed immigration adviser (LIA) who is:
- a trustworthy person within the community
- known to translate documents accurately
- not an adviser on the application.
Using the English spelling of the name in your passport
Check your passport to see if it has your name written in English. Ask your translator to use this spelling when they translate your documents.
If a translator used a different spelling of your name in your translated documents, then include this spelling of your name in the 'other names' section of the visa application form.
Include your 'other names' in the application form
We need to know if you have used other names that are in your translated documents.
For example, if:
- you have a different birth name, or name from a marriage or adoption
- you have other passports with a different name
- the translator used a different name or spelling when translating your documents into English.
In your visa application form, enter all other names that you have used in the section called 'other names'.
Check your translated document
Each translation must:
- be on the translation business’s official letterhead, if possible
- certified as a correct translation by the translator
- stamped or signed by the translator or translation business.
Submitting your original foreign language documents
When you apply for your visa, the supporting documents that you provide us are the:
- original document in a foreign language, and
- a certified English translation of the document.
How you provide the documents depends on if you are applying online or on a paper form.
If applying online, make sure all scanned copies are clear and readable.We may not need an original document or its certified copy in the following situations:
- if we asked for uncertified copies in our form or guide
- if you submitted a legible scan of the original document in the online form
- if you submitted a legible copy of the original document for a temporary entry visa.
When we process your application, we will contact you if we need you to send us a document.
Organise proof of identity, citizenship and age
If you need a new passport, allow yourself enough time to get it.
When you apply, make sure you enter your identity details exactly as they appear on your passport or certificate of identity.
Alert
If there are any mistakes in your identity details, your application may be delayed. We may also decline your application or refuse you entry to New Zealand.
Make sure your photos are acceptable for a New Zealand visa.
Visa and NZeTA photos
Your photo must be less than 6 months old and clearly identify you. It must also meet all of our technical requirements.Meeting our photo requirements
If your photo does not meet all of our requirements we will ask you for a new photo.
If you are applying for a visa, we will stop processing your application until we receive an acceptable photo. If you are requesting an NZeTA, your request may be delayed or refused.
Visa and NZeTA photos are not passport photos
Use the photo examples on this page to check your photo is correct and meets our requirements.
Alert
Do not use the New Zealand Department of Internal Affairs website or other online tools to check your photo as those tools are for passport photos only.
Using a professional photographer
Your photo is more likely to be accepted if you use a professional photographer or business that takes passport photos. Give the photographer our instructions to make sure you get a photo that meets our requirements.
Paper applications for visas
The photo you submit with a paper application must be 35 mm wide and 45 mm high. Further instructions are on the paper application forms.
Note
You can only apply for an NZeTA online.
Online applications for visas
The photo you submit with an online application must be:
- between 500 KB and 3 MB
- between 900 x 1,200 pixels and 2,250 x 3,000 pixels, and
- a JPG or JPEG file.
Alert
We are unlikely to accept your photo if it is not the right size.
Online requests for NZeTAs
If you request an NZeTA using the web app, you can either upload an existing photo or take one using your device's camera.
If you use the mobile app, you can only take a photo using your device's camera.
Your photo must be:
- less than 10 MB, and
- a JPG or JPEG file.
If you take a photo with your device, the camera must have a minimum resolution of 540 x 720 pixels. Large photos will be automatically formatted.
Online photo error messages
If there is an issue with your photo you will receive an error message when you submit your visa or NZeTA photo online. To help you, we have provided a list of online errors and how to fix them.
Taking your visa photo
Your photo must:
Be in portrait, not landscape
Be of you, not a photo of a photo or your travel document
Have even lighting with minimal shadowing
Be in colour, showing natural skin tones
Be in focus, not blurry
Not contain red-eye
Be an original photo, not changed by photo-editing software
Not be a selfie
Be taken 1.5 metres from the face
Be taken against a plain, light-coloured — but not white — background with no patterns or objects
Only contain plain clothing patterns
Be of one person
We need to clearly see your face
Face the camera and keep your head straight
Keep your eyes open and mouth closed
Do not smile or frown
Show your face clearly and that long hair is tucked behind your ears
Position yourself in the middle of the photo
Remove sunglasses and hats
If you wear prescription glasses
Make sure your eyes show clearly through the lenses, with no reflected light
It may be easier to remove them.
If you wear a head covering for religious or medical reasons
Make sure that your face and hairline can be seen in the photo
Organise proof for your partner and dependent children
Collect information to show your relationship with your partner and proof of their identity and immigration status.
Ask your partner for their completed and signed 'Partnership Support Form for Residence' with their supporting documents.
If you are including dependent children in your application, get documents that show your relationship to your children and proof of their identity.
Book medical appointments
You will need to book your appointment for a chest X-ray and medical examination
How to get an X-ray or medical examination
If you need a chest X-ray or medical examination for your visa application, you will need to make a doctor's appointment and take any relevant documents with you. You will need to provide evidence of your medical results in your application.Process overview
- Prepare your visa application as much as you can — check if you need an X-ray or medical examination and when.
- If you need an X-ray or examination, make an appointment.
- Get all the things you need for your appointment ready.
- Go to your appointment. The doctor may need you to take other tests — that can take more time.
- Provide evidence of your X-ray or medical examination results in your application.
- Get your results. You can share them with your immigration advisor.
Note
Your chest X-ray and medical examination results must be no more than 3 months old when we get your application.1. Check if you need a chest X-ray or medical examination
You can check the situations where you need an X-ray or medical examination, and the different types of examinations.
Who needs an X-ray or medical examination
If you need a medical examination, you normally get a 'general medical examination' unless you need a limited medical examination. A general medical examination is sometimes called a 'full medical examination'.
For some visas, you must have a chest X-ray, a medical examination or both before you apply.
For an Accredited Employer Work Visa or a Visitor Visa, we will let you know after you submit your application if you need a chest X-ray or medical examination.
2. Make an appointment
If you need a chest X-ray or medical examination, you must visit a doctor or radiologist from our list of 'panel physicians' — unless there are no panel physicians in your country.
Panel physicians are doctors and radiologists approved to complete chest X-rays and medical examinations for New Zealand visa applications.
Check if there is a panel physician in your country.
Doctors who can do examinations
If there is a panel physician in your country
You must visit a panel physician.
- Contact a panel physician to make an appointment for your chest X-ray or medical examination.
- Tell them it is for an Immigration New Zealand application and what visa you are applying for.
- Tell them the type of medical examination you need.
- You can ask the clinic about the costs when you make your appointment.
If there is no panel physician in your country
You can use any registered doctor.
- Contact your doctor to make an appointment for your X-ray or medical examination.
- Tell them it is for an Immigration New Zealand application.
- Tell them the type of medical examination you need.
- You can ask them about the costs when you make your appointment.
- Make sure you have a printed medical certificate form for the examination you need, and 3 passport sized photos.
If you are in New Zealand and only need a chest X-ray
You must visit a panel medical clinic who will refer you to a panel radiology clinic.
- Find a panel medical clinic from the list of approved panel physicians.
- Tell the clinic what type of visa you are applying for, and that you need a chest X-ray only.
- You will normally need to visit the clinic. Bring an identity document.
- The clinic will create a case for you and refer you to a panel radiology clinic.
Note
If there are other people on your application, they will each need an appointment.
If you are menstruating (having a period), you need to wait until your period finishes before having your medical examination. You cannot have your medical examination during your period because the blood can affect your urine test.
For an Accredited Employer Work Visa or Visitor Visa, if we need you to have a chest X-ray or medical examination, we give you an Immigration New Zealand health case reference number (NZHR). Give the NZHR to the clinic when you make your appointment.
Finding your eMedical and INZ health case reference numbers
Bringing someone with you to the appointment
You can bring a family member, support person or interpreter to your appointment.
Let the clinic know when you make your appointment if you are bringing someone with you.
If you are having a physical examination, you can ask the clinic for a chaperone. The clinic must have chaperones available.
3. Get what you need for your appointment
Have the following ready to bring to your appointment:
- an identity document
- your glasses or contact lenses if you use them
- a list of any medication you are taking, including dosage
- any relevant medical reports or X-rays
- other documents you need if you are not visiting a panel physician, or if you are using an immigration adviser.
Identity documents for X-rays and medical examinations
Note
If you are 17 years or under, you need your parent or legal guardian to come with you.
If you are visiting a doctor that is not a panel physician
If you are visiting any registered doctor because there are no panel physicians in your country, you need to also bring:
- 3 recent passport-sized photos less than 6 months old — you only need 1 photo if you are having a chest X-ray and not a medical examination, and
- a printed copy of the required medical certificate form for your doctor to complete and send to us.
Get the medical certificate form you need:
If you are using a licensed immigration adviser
You need to also bring a completed 'Immigration Adviser Details' form to give to the clinic.
4. Go to your appointment
Authority to collect medical information
At your medical appointment, you must sign a form to allow the doctor to send your medical information to us.
If you are 17 or younger, your parent or guardian must sign the form for you.
If your doctor is using eMedical, they will give you an eMedical client consent and declaration form to sign. You can read the form before your appointment:
What happens at the medical examination
There are 3 parts to the medical examination:
- medical history and physical examination
- urine and blood tests
- chest X-ray, if required.
The doctor checks your height, weight, mental state, hearing and vision, listens to your heart and lungs, feels your abdomen and checks your reflexes and other parts of your nervous system.
A nurse or health care assistant may complete parts of the examination.
You will need to:
- remove some items of clothing for the physical examination
- provide a urine sample during the medical examination
- get blood tests, and possibly a chest X-ray or other tests if needed — the clinic will tell you if you need these, and you may need to go to different places to get some tests done.
Paying for your medical examination
You must pay any costs related to your X-ray and medical examinations.
Note
Ask the clinic about the costs when you make your appointment.
5. Provide evidence of your results in your application
In your visa application, you need to provide evidence of your X-ray or examination results.
To show you had an examination you can either:
- tell us the eMedical reference code from your panel physician — we will get your results electronically (this is the quickest way)
- tell us the name of the clinic where you had the medical examination, or
- give us a copy of the completed medical certificate, if you did not visit a panel physician — the doctor will normally send your medical certificate to us, but you can ask them for a copy.
6. How to get your results
To get a copy of your results you can ask the doctor when you have your examination, or any time afterwards.
You can ask for email notifications. If you do, you will receive an email when your physician sends us your results. You cannot reply to this email.
If you have any questions about your results, discuss these with your doctor.
If you need a copy of your results
You can ask the clinic for a copy of your medical examination results.
Once we receive your results you can also contact us if you want a copy of them.
Sharing your medical information with an immigration adviser
If you have an immigration adviser, and would like them to be able to see and ask questions about your medical information, you need to:
- complete an ‘Immigration Adviser Details’ form and take it with you to your medical examination
- ask for copies of your results at your examination and give these to your immigration adviser when you receive them.
Your privacy
The panel physicians who use eMedical must agree to protect your personal information to meet New Zealand privacy laws.
Your information is sent to us using a secure online channel and is available only to us and the clinic where you were examined.
If you have any privacy concerns, you can contact us.
To complete your application, you will need to provide the:
-
reference code from the clinic submitting your health information - name of the clinic submitting your health information, if there is no eMedical reference code, or
- medical certificate, chest X-ray certificate, or both if the clinic gave these to you.
Note
Evidence of a chest X-ray or medical examination must be less than 3 months old when we receive them. Allow yourself enough time to get these.
Apply for police certificates, if required
Check what you will need to include for this visa.
Good character for residence visas
If you have determined you need police certificates, you will need to provide them with your application.
Use the tool to find out how to get police certificates from different countries.
Police certificates
When you apply for a visa, you may need to provide us with a police certificate to show that you are of good character.About police certificates
Depending on the visa you want, and how long you plan to stay in New Zealand, you may need to provide a police certificate as evidence of your good character.
Police certificates are documents issued by the police or a government agency. They:
- provide information about any criminal record you have
- are based on official records and checks
- are also sometimes called criminal checks, police clearance certificates or penal records.
If we ask you to provide a police certificate, you must:
- make sure the police certificate is less than 6 months old when you submit your visa application
- provide us with a translation, if it is not in English.
Providing English translations supporting documents
Find out how to get a police certificate
- are a citizen of, and
- have lived in for more than 5 years since you turned 17.
- any country you are a citizen of
- any other country where you spent 12 months or more over the last 10 years — even if those 12 months were not all in one stay.
- must provide police certificates, if you are applying for a resident visa
- may be asked to provide police certificates, if you are applying for a temporary visa to work or visit.
Applying for a visitor, student or work visa You must provide police certificates if your total time in New Zealand will be 24 months or longer across all visits. This includes any time you have spent in New Zealand in the past on other visas, even if you have been out of the country since then.
Provide police certificates from any country you:
If you are aged 16 or younger, you do not need to provide police certificates.
If you have a criminal record, we may still be able to grant you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements.
Applying for a resident visa You must provide police certificates if you are aged 17 or older.
Provide police certificates from:
Police certificates must show any criminal records you have had at any time in any of these countries — not only in the last 10 years.
If you have a criminal record, we may still be able to give you a visa. You can provide an explanation of your criminal record when you apply, and we will decide if you meet our good character requirements.
Partners supporting your application If you apply for a visa as the partner of a New Zealander or a New Zealand visa holder, your partner is known as the 'supporting partner'.
Your supporting partner must be able to show us they are of good character. They may need to provide police certificates for proof.
If your supporting partner is a New Zealand citizen or has a resident visa, they:
If your partner needs to provide police certificates, the police certificates must be from countries where they have spent 12 months or more over the last 10 years, since they turned 17 — even if the 12 months were not all in one stay.
Police certificates must show any criminal records they have had at any time in any of these countries — not only in the last 10 years.
Note
Your partner does not need to provide a New Zealand police certificate, as we will get one directly from the authorities.
If your supporting partner has a temporary visa to work or study
If your supporting partner has a work or study visa, we may ask your partner to provide police certificates, if you are applying for a temporary visa.
Your partner will not meet our character requirements if they have any convictions for
or sexual offences in the last 7 years, whether in New Zealand or in other countries. If your partner cannot prove good character
If your supporting partner cannot prove they are of good character, we may give them a
. This would mean your partner would still be able to support your visa application. If your partner has any convictions for domestic violence or sexual offences, they cannot support your application.
For all types of visa applications, we still may request police certificates from your partner to make sure they meet our character requirements.
If you have provided police certificates before
You may not need to provide police certificates if you have provided them in a previous visa application. Check the character requirements of the visa you are applying for.
Fingerprinting for police certificates
Some of the authorities that issue police certificates (the police and other government agencies) may require a set of fingerprints when you request a police certificate.
If you do need a set of fingerprints to get a police certificate, check in your region for a fingerprinting service. There are many private businesses who offer fingerprinting services.
If you cannot find a fingerprinting service in your region, you can contact the New Zealand Police to see if they can help. They only offer this service in some regions and on specific days. Contact them to check availability before going to a police station.
Note
Your police certificates must be less than 6 months old when you submit your application. Allow yourself enough time to get these certificates.
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Step 2: Complete the application form
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Step 3: Submit your application and pay the fee
You can take your application to a Visa Application Centre (VAC) or post it to them.
Check the 'How to pay and submit' section for fees and where to submit your application.
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Step 4: Wait for our decision
We will let you know if we need more information to process your application.
We will email you when we make a decision.
Checking your visa application status
Check the 'How to pay and submit' section for timeframes.
If we approve your application, we will give you an eVisa and email you a copy.
Note
If you are already in New Zealand, you must have a valid visa. If your current temporary visa is going to expire while you are waiting for our decision, we will normally issue you an Interim Visa to let you stay in New Zealand lawfully.
Check the 'While you are in New Zealand' section to find out what you can and cannot do when you come to New Zealand.
How to pay and submit
We cannot display any process or costs information until you have provided your country details.
Enter your details so we can show information that is relevant to you.
When you get your visa
You must come to New Zealand within 12 months of the date your visa is issued, if you applied for your visa outside of New Zealand.
When you arrive
You must apply for permission to enter New Zealand. You do this by completing a New Zealand Traveller Declaration (NZTD) form.
You can start your digital declaration any time, but the earliest you can submit it is 24 hours before starting your travel to New Zealand.
A paper declaration form is available for travellers who cannot complete it online.
New Zealand Traveller Declaration — Ministry of Business, Innovation & Employment
New Zealand Customs and Biosecurity also check that you meet their entry requirements.
Alert
You can be refused entry permission if you:
- do not meet our character requirements
- have had a change in circumstances since we issued your visa
- refuse to let us take your photo, fingerprints or an iris scan.
When you travel to New Zealand on a temporary visa, your intentions must be genuine. This means that you: We use all the information we have, including the information you give us in your application, to confirm that you have genuine intentions. Alert You must answer truthfully when you complete your visa application or NZTD. If you are travelling on a visitor visa or visiting from a
If you have a visitor visa for a specific reason, you must be coming to New Zealand for that reason. For example, if you have a Medical Treatment Visitor Visa, your reason for visiting must be getting medical treatment. If you are travelling on a student visa, you must have genuine intentions to study in New Zealand. You can only work if the conditions of your student visa allow you to. If you are travelling to New Zealand to work, you must have a visa that will allow you to. Unless your visa allows you to work in any job, you must plan to work in the job, for the employer, and in the location specified in your visa. You may be asked to provide evidence of your genuine intentions: Here are some examples of evidence to show that you have genuine intentions in coming to New Zealand. To show your travel history, you could show a copy of your current and recent passports, including: If you live in a country that is not your country of citizenship, provide a copy of the visa allowing you to live in that country. If you have ever had a visa application declined by any other country, provide: If you plan to visit family or friends in New Zealand, provide their: Evidence of your travel plans while in New Zealand could include copies of: You may also need to show that you have plans to leave New Zealand at the end of your stay. This evidence could include: If you are applying for a student visa, you could provide evidence that you have: If you do not need to pay tuition fees, or if you can pay by instalment — where you make smaller payments over a period of time — you must provide confirmation from your education provider. You can also write a cover letter or statement of purpose explaining why you want to study in New Zealand. This will help us decide if you are a genuine student. If you are using an education agent or licensed immigration adviser, they cannot write the letter for you. Examples of things you could write about in your letter or statement include: If you plan to apply for another visa — for example, a work visa — after you finish your studies, include this in your cover letter or statement of purpose.
To show that you have genuine intentions to work, you will in most cases need to provide: If your visa requires you to have enough money to live on during your stay, you will need to provide evidence. This could include: Depending on your situation, you may need to provide: We consider each application based on the information and evidence we receive. If you do not provide enough evidence, it may take us longer to process your application, or we may decline your application. You must provide genuine evidence. If you or your agent provide evidence that is false or misleading, we may also decline your application. False, misleading or withheld information in visa applications Check the translation requirements for the visa you are applying for. All non-English documents must be translated when you apply for visitor and resident visas. Providing English translations of supporting documents If you are applying online, make sure your evidence is in an acceptable file format. To decide if your intentions are genuine, we look at: We look at evidence you provide with your application to check that it: When we consider information about your personal circumstances, we look at: We also look at information from your previous applications and travel to New Zealand. This can show us if you have: We might not give you a visa or allow you to enter New Zealand if we:
Genuine intentions to visit, study or work in New Zealand
Before you can get a visa or enter New Zealand to visit, work or study, we check that your reasons for coming here are genuine.
What it means to have 'genuine intentions'
Visitor visas
Student visas
Work visas
Evidence to show you have genuine intentions
Evidence of your travel history
If you live in a different country to your citizenship
Declined visa applications
Evidence you are visiting family or friends
Evidence of your travel plans
Evidence of your study plans
Evidence of your work plans
Evidence you have enough money
Evidence of your home country circumstances
evidence of your relationships with close relatives in your home country
Providing good-quality evidence
How we decide if your intentions are genuine
Evidence you provide with your application
Your personal circumstances
Your previous applications
If we decide your intentions are not genuine
If you have been refused entry to New Zealand and you still want to travel to here, contact the Customer Service Centre for advice. You may need to apply for a visa before you travel here again. Together with your airline or other carrier, we can stop you from travelling to New Zealand if you do not meet our entry requirements — for example, if you cannot provide evidence that you can meet the conditions of your visa. When you arrive we check your identity and other information again before we give you
Alert Having a visa does not guarantee that you will be allowed to enter New Zealand. Your airline or other carrier can be fined if they let you board an aircraft or ship after we have let them know that you cannot travel. We can stop you from travelling to New Zealand if: We can stop you travelling to New Zealand or entering the country if you: We can also refuse to let you travel to or enter New Zealand if you cannot show us evidence to support the conditions of your visa. For example, you cannot show us evidence that you: Genuine intentions to visit, study or work in NZ If your circumstances have changed and you can no longer meet the conditions of your visa we can also refuse to let you enter New Zealand. For example, if your work visa is based on a job offer that has since been withdrawn you will not be allowed to travel to New Zealand on that visa. You cannot come to New Zealand if you do not meet our health and character requirements. For example, you can be refused entry if: You could be refused entry to New Zealand if you:
What might stop you from being allowed to enter New Zealand
Together with your airline or other carrier, we can stop you from travelling to New Zealand if you do not meet our entry requirements. For example, if you cannot provide evidence that you can meet the conditions of your visa.
Why we stop you travelling to or entering New Zealand
Your identity and travel documents
Information you provide to us
Meeting the conditions of your visa
Your character and health
Arriving in New Zealand
While you are in New Zealand
Your visa conditions are recorded in your eVisa.
Your resident visa allows you to live, work and study in New Zealand indefinitely.
Travel
With a Partner of a New Zealander Resident Visa, you can travel in and out of New Zealand as many times as you like until your travel conditions expire.
Your travel conditions expire 2 years from:
- the date you first arrive in New Zealand as a resident
- the date your visa is issued, if you are already in New Zealand.
To travel after that, you need to:
- get a Permanent Resident Visa, or
- extend your travel conditions, which would let you return to New Zealand at a later date.
Check or change your resident visa conditions
With a Permanent Resident Visa, you can travel in and out of New Zealand indefinitely, as long as you keep your visa in a valid passport.
If your passport expires, you must apply to transfer your visa to a new passport before you can travel.
Transferring your visa to a new passport
Alert
If you are outside of New Zealand when your travel conditions expire, your visa will expire as well.
Work
You can work in any role for any employer in New Zealand.
Study
You can study anywhere in New Zealand for any length of time.
Staying longer
Getting a Permanent Resident Visa
After you have had a Partner of a New Zealander Resident Visa for 2 years in a row, you can apply for a Permanent Resident Visa.
With a Permanent Resident Visa, you can travel in and out of New Zealand indefinitely, as long as you keep your visa in a valid passport.
Becoming a permanent resident of New Zealand
Getting citizenship
For most people, after 5 years of living in New Zealand as a resident, you may be able to get New Zealand citizenship. You do not need a Permanent Resident Visa first.