Finding your eMedical and INZ health case reference numbers

We may ask you to have a medical examination when we are processing your visa application.

Approved use the ​eMedical electronic health processing system to send us the results of examinations.

If you visit a panel physician to have an examination, they will create an eMedical case for you. This generates a reference number (NZER). Your NZER is used to identify you in the eMedical system.

Why you need to provide evidence you are in good health

If you are applying for a Visitor Visa or an Accredited Employer Work Visa (AEWV) and we require you to have a medical examination, we will create a case in eMedical for you. We will then give you an INZ health case reference number (NZHR). You must provide your NZHR to the panel physician when you book your medical examination.

If you are applying for another type of visa, your NZHR will be created after we receive the results of your medical examination. You do not need to provide your NZHR to the panel physician.

You can find your NZER and NZHR in the following documents.

eMedical information sheet

When you visit a panel physician you can request your eMedical information sheet from their clinic, which has information relating to your health case. You will find your NZER in the 'Client visa details' section of this document. If you are applying for a Visitor Visa or an AEWV, and we have asked you to get a medical examination, you will also find your NZHR in the 'Client visa details' section of this document.

eMedical email notification

When you visit a panel physician you can choose to receive automatic emails from eMedical. These will go to the email address you gave to your panel physician. You will find your NZER in these emails. If you are applying for a Visitor Visa or an AEWV, and we have asked you to get a medical examination, you will also find your NZHR in these emails.

Letter from INZ

If you are applying for a Visitor Visa or an AEWV, and we send you a letter notifying you that you need to get a medical examination, your NZHR will be in this letter. You can view this letter by logging in to your Immigration Online account. You will find your NZHR under the heading 'INZ Health case reference'. Your NZER will not be in this letter.

You can contact your panel physician's clinic to ask if they can provide your NZER or NZHR, or a copy of your eMedical information sheet. 

Doctors who can do chest X-rays and medical examinations