Refugee Family Support Resident Visa
To apply for this visa, you must be sponsored by a family member who came to New Zealand as a refugee or protected person.
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Length of stay
Live, work and study
indefinitely
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Cost
From
NZD $0
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Visas available
Each year
600
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Processing time
Data
not available
To apply you must:
- be invited to apply for residence by Immigration New Zealand
- have an eligible registered sponsor, who will arrange suitable accommodation when you arrive
- meet the other requirements of this visa.
This visa lets you:
- live, work and study in New Zealand
- include your partner, and dependent children aged 24 and younger, in your residence application — if they were included in your sponsor's registration.
- travel in and out of New Zealand until your travel conditions expire, 2 years from when you first arrive as a resident.
Due to a high number of applications, processing times may take up to 12 months.
We are currently accepting only tier 1 sponsor registrations.
If you are invited to apply for residence, you will have 12 months to send us your application.
How long you can stay
A Refugee Family Support Resident Visa lets you stay in New Zealand indefinitely.
Who can apply
Check if you are eligible to apply for this visa and what supporting documents and information you need to provide.
Eligible sponsor
You must have an eligible sponsor.
Your sponsor must be a New Zealand citizen or resident who was granted residence on the basis of being a refugee or protected person, or as an Afghan interpreter, or evacuee who supported the New Zealand Defence Force or other New Zealand agencies in Afghanistan.
Your sponsor must also meet other tier 1 or tier 2 requirements.
Sponsoring family if you are a refugee
Note
If your sponsor does not meet the requirements, they will not be able to sponsor your residence application.
Sponsor registration
Your sponsor must register as a tier 1 or tier 2 sponsor.
Your sponsor must complete a ‘Refugee Family Support Category Sponsor Registration Form’ and provide evidence of their immigration status, which can include any of the following:
- a New Zealand resident visa
- a New Zealand permanent resident visa
- a valid New Zealand passport
- a Certificate of New Zealand Citizenship
- a recent official statement of citizenship from the Department of Internal Affairs
If your sponsor has changed their name, they will need to provide a statutory declaration certificate of their name change too.
Your sponsor should also attach photocopies of birth certificates for all family members they want to sponsor, if they are available.
Note
Only tier 1 sponsor registration is currently available. Tier 2 sponsor registrations will be returned.
If birth certificates are not available, your sponsor can include identity cards instead.
Sponsorship obligations
Your sponsor must arrange suitable accommodation for when you arrive.
Your sponsor must also continue to make sure that your accommodation needs are met for your first 2 years in New Zealand. Settlement service providers available to help with accommodation plans for families:
Provider: Safer Ashburton/Mid-Canterbury
Location: Ashburton
safermidcanterbury.org.nz
Provider: Kāhui Tū Kaha
Locations: Blenheim, Dunedin, Invercargill, Levin, Masterton, Nelson, Palmerston North, Wellington
redcross.org.nz
Provider: Purapura Whetu
Location: Christchurch
pw.maori.nz
Provider: Hamilton Multicultural Services (HMS) Trust
Location: Hamilton
hmstrust.org.nz
Provider: Presbyterian Support South Canterbury
Location: Timaru
pssc.org.nz
Invitation to apply for residence
You must be invited to apply for residence.
If your sponsor’s registration is selected from one of the Refugee Family Support Category queues, we may invite you to apply for residence.
If we invite you to apply for residence, we will send you a letter detailing all the information you will need to provide.
Identity
As proof of your identity, you must provide:
- 2 acceptable photos of your head and shoulders
- your original or a
of your passport or - your original or a certified copy of your
.
If your photo does not meet all of our requirements we will ask you for a new photo. If you are applying for a visa, we will stop processing your application until we receive an acceptable photo. If you are requesting an NZeTA, your request may be delayed or refused. Use the photo examples on this page to check your photo is correct and meets our requirements. Alert Do not use the New Zealand Department of Internal Affairs website or other online tools to check your photo as those tools are for passport photos only. Your photo is more likely to be accepted if you use a professional photographer or business that takes passport photos. Give the photographer our instructions to make sure you get a photo that meets our requirements.
The photo you submit with a paper application must be 35 mm wide and 45 mm high. Further instructions are on the paper application forms. Note You can only apply for an NZeTA online. The photo you submit with an online application must be: Alert We are unlikely to accept your photo if it is not the right size. If you request an NZeTA using the web app, you can either upload an existing photo or take one using your device's camera. If you use the mobile app, you can only take a photo using your device's camera. Your photo must be: If you take a photo with your device, the camera must have a minimum resolution of 540 x 720 pixels. Large photos will be automatically formatted. If there is an issue with your photo you will receive an error message when you submit your visa or NZeTA photo online. To help you, we have provided a list of online errors and how to fix them. Your photo must: It may be easier to remove them.
Visa and NZeTA photos
Your photo must be less than 6 months old and clearly identify you. It must also meet all of our technical requirements.
Meeting our photo requirements
Visa and NZeTA photos are not passport photos
Using a professional photographer
Paper applications for visas
Online applications for visas
Online requests for NZeTAs
Online photo error messages
Taking your visa photo
Be in portrait, not landscape
Be of you, not a photo of a photo or your travel document
Have even lighting with minimal shadowing
Be in colour, showing natural skin tones
Be in focus, not blurry
Not contain red-eye
Be an original photo, not changed by photo-editing software
Not be a selfie
Be taken 1.5 metres from the face
Be taken against a plain, light-coloured — but not white — background with no patterns or objects
Only contain plain clothing patterns
Be of one person
We need to clearly see your face
Face the camera and keep your head straight
Keep your eyes open and mouth closed
Do not smile or frown
Show your face clearly and that long hair is tucked behind your ears
Position yourself in the middle of the photo
Remove sunglasses and hats
If you wear prescription glasses
Make sure your eyes show clearly through the lenses, with no reflected light
If you wear a head covering for religious or medical reasons
Make sure that your face and hairline can be seen in the photo
Note
You can provide either your original passport or a certified copy when you submit your application. If you provide a certified copy, we may request your original passport to complete your application.
Health
You must be in good health.
You do not need to provide any evidence of your good health, unless we ask you to.
Character
You must be of good character.
If you, or anyone else included in your application, are aged 17 or older you must provide a police certificate from:
- all the countries you are a citizen of, and
- any other country you have stayed in for 12 months or more over the last 10 years, even if it was not all in the same stay.
How to get a police certificate
Anyone applying for a New Zealand visa must meet the character requirements. When you apply, you must tell us about any issues or activities, both current and in your past, that could affect our decision, including whether you have been: If there is an issue, we may: You can request a character waiver or special direction when you apply. If your request is approved, we can give you a visa if your application meets all other requirements. Visas are given by special direction only in rare circumstances. You may need to provide us with police certificates to show your good character. Whether you need to give these certificates depends on how long you plan to stay in New Zealand and the visa you are applying for.
Character requirements for New Zealand visas
To be given a New Zealand visa, you must be of good character. If you have a criminal history, have provided false or misleading information, or could be a risk to New Zealand, we can decline your application.
Being of good character
Providing police certificates
Note
Police certificates must be less than 6 months old at the time you apply.
You do not need to provide any police certificates until you are invited to apply for residence.
Relationship with family
For your partner and dependent children to be included in your residence application, they must have been included in your sponsor’s registration.
To include your partner and dependent children in your residence application, you must provide evidence:
- of your relationship with your partner and dependent children, like birth and marriage certificates
- that your partner and dependent children meet the identity, health and character requirements for this visa.
We define partnership as 2 people, who live together in a
You must be able to show us that you and your partner are living together in a
Living together means sharing the same home as your partner. This does not include: Evidence showing you are living together can include: For some partnership applications – such as a Partner of a New Zealander Resident Visa – evidence of living together must cover a period of 12 months prior to the application being submitted. Make sure you check the category you are applying under to see if we need this from you. You can provide us with items showing your shared address, dated every few months, to cover the full duration. These items can be addressed to you both jointly — or individually — as long as we can see that you have both been at the same address for the same period of time. Evidence of having a genuine and stable relationship needs to show that: Evidence can include: The way we want to receive this evidence depends on how you are applying. If you apply by paper for a residence visa, we must receive originals or certified copies. You can send electronically issued documents as we regard those as originals. If you apply online, we accept scanned images — so you do not need to send us originals or certified copies. You and your supporting partner must: When you apply for a visa based on your partnership with a New Zealand visa holder or New Zealand citizen, we call that person your supporting partner. Character requirements for New Zealand visas See also the requirements for supporting partners in the 'Eligible NZ supporting partner' and 'Your partner's' sections for these visas: When we assess your visa application, we consider things like: We will also look at your living and financial arrangements, including: If you and your partner have spent time living apart, you should provide information about your separation, including: We will use the information you provide to assess whether you and your partner have genuine and compelling reasons to have stayed apart. Note If you and your partner are coming together through a culturally arranged marriage, the rules are different.
Partnership and how to prove it
If you are applying for a visa based on your partnership, find out how we define partnership and what evidence you can provide to show your relationship is genuine.
How we define partnership
Providing evidence of your partnership
Living together
Having a genuine and stable relationship
How to supply this evidence
Applying by paper
Applying online
Minimum requirements
Supporting partners
How we assess partnership
If you have not always lived together
There are 2 ways that dependent children can apply for a visa. Note The definition of dependent children depends on age and whether they are applying for a resident visa or a temporary visa. Your child is dependent if they are: If they are 18 or over they must not have children of their own. If they are aged 21 to 24 they must also rely on you or another adult for financial support (depending on which visa they have applied for). Your child is dependent if they: If they are 18 or 19 they must not have children of their own. If your children are 20 or older: If they want to join you in New Zealand they need to apply for their own visa. If your children are aged 20 to 24 they may still be dependent if: Your children must have applied for, or have been included in your application for one of the following residence visas:
Bringing children
How to apply for visas for dependent children.
How your children apply for a visa
Dependent children are not eligible for work visas.
How we define dependent children
Resident visas for dependent children
Temporary visas for dependent children
Primary or secondary student visas and visitor visas
Child of a New Zealander or Worker visitor visas
Eligible residence visas
Note
You do not need to provide any evidence until you are invited to apply for residence.
How to pay and submit
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When you get your visa
Arriving in New Zealand
When we grant your visa, if you are outside New Zealand you and your family will have 12 months to come to New Zealand.
If you and your family are unable to come to New Zealand in this time, your visa will expire and you will have to apply for a new visa.
Note
Your family must have been included in your resident visa application for them to come to New Zealand.
When you arrive
Entry permission
You must apply for permission to enter New Zealand. You do this by completing a New Zealand Traveller Declaration (NZTD) form.
You can start your digital declaration any time, but the earliest you can submit it is 24 hours before starting your travel to New Zealand.
A paper declaration form is available for travellers who cannot complete it online.
New Zealand Traveller Declaration
New Zealand Customs and Biosecurity also check that you meet their entry requirements.
Alert
You can be refused entry permission if you:
- do not meet our character requirements
- have had a change in circumstances since we issued your visa
- refuse to let us take your photo, fingerprints or an iris scan.
When you travel to New Zealand on a temporary visa, your intentions must be genuine. This means that you: We use all the information we have, including the information you give us in your application, to confirm that you have genuine intentions. Alert You must answer truthfully when you complete your visa application or NZTD. If you are travelling on a visitor visa or visiting from a
If you have a visitor visa for a specific reason, you must be coming to New Zealand for that reason. For example, if you have a Medical Treatment Visitor Visa, your reason for visiting must be getting medical treatment. If you are travelling on a student visa, you must have genuine intentions to study in New Zealand. You can only work if the conditions of your student visa allow you to. If you are travelling to New Zealand to work, you must have a visa that will allow you to. Unless your visa allows you to work in any job, you must plan to work in the job, for the employer, and in the location specified in your visa. You may be asked to provide evidence of your genuine intentions: Here are some examples of evidence to show that you have genuine intentions in coming to New Zealand. To show your travel history, you could show a copy of your current and recent passports, including: If you live in a country that is not your country of citizenship, provide a copy of the visa allowing you to live in that country. If you have ever had a visa application declined by any other country, provide: If you plan to visit family or friends in New Zealand, provide their: Evidence of your travel plans while in New Zealand could include copies of: You may also need to show that you have plans to leave New Zealand at the end of your stay. This evidence could include: If you are applying for a student visa, you could provide evidence that you have: If you do not need to pay tuition fees, or if you can pay by instalment — where you make smaller payments over a period of time — you must provide confirmation from your education provider. You can also write a cover letter or statement of purpose explaining why you want to study in New Zealand. This will help us decide if you are a genuine student. If you are using an education agent or licensed immigration adviser, they cannot write the letter for you. Examples of things you could write about in your letter or statement include: If you plan to apply for another visa — for example, a work visa — after you finish your studies, include this in your cover letter or statement of purpose.
To show that you have genuine intentions to work, you will in most cases need to provide: If your visa requires you to have enough money to live on during your stay, you will need to provide evidence. This could include: Depending on your situation, you may need to provide: We consider each application based on the information and evidence we receive. If you do not provide enough evidence, it may take us longer to process your application, or we may decline your application. You must provide genuine evidence. If you or your agent provide evidence that is false or misleading, we may also decline your application. False, misleading or withheld information in visa applications Check the translation requirements for the visa you are applying for. All non-English documents must be translated when you apply for visitor and resident visas. Providing English translations of supporting documents If you are applying online, make sure your evidence is in an acceptable file format. To decide if your intentions are genuine, we look at: We look at evidence you provide with your application to check that it: When we consider information about your personal circumstances, we look at: We also look at information from your previous applications and travel to New Zealand. This can show us if you have: We might not give you a visa or allow you to enter New Zealand if we:
Genuine intentions to visit, study or work in New Zealand
Before you can get a visa or enter New Zealand to visit, work or study, we check that your reasons for coming here are genuine.
What it means to have 'genuine intentions'
Visitor visas
Student visas
Work visas
Evidence to show you have genuine intentions
Evidence of your travel history
If you live in a different country to your citizenship
Declined visa applications
Evidence you are visiting family or friends
Evidence of your travel plans
Evidence of your study plans
Evidence of your work plans
Evidence you have enough money
Evidence of your home country circumstances
evidence of your relationships with close relatives in your home country
Providing good-quality evidence
How we decide if your intentions are genuine
Evidence you provide with your application
Your personal circumstances
Your previous applications
If we decide your intentions are not genuine
If you have been refused entry to New Zealand and you still want to travel to here, contact the Customer Service Centre for advice. You may need to apply for a visa before you travel here again. Together with your airline or other carrier, we can stop you from travelling to New Zealand if you do not meet our entry requirements — for example, if you cannot provide evidence that you can meet the conditions of your visa. When you arrive we check your identity and other information again before we give you
Alert Having a visa does not guarantee that you will be allowed to enter New Zealand. Your airline or other carrier can be fined if they let you board an aircraft or ship after we have let them know that you cannot travel. We can stop you from travelling to New Zealand if: We can stop you travelling to New Zealand or entering the country if you: We can also refuse to let you travel to or enter New Zealand if you cannot show us evidence to support the conditions of your visa. For example, you cannot show us evidence that you: Genuine intentions to visit, study or work in NZ If your circumstances have changed and you can no longer meet the conditions of your visa we can also refuse to let you enter New Zealand. For example, if your work visa is based on a job offer that has since been withdrawn you will not be allowed to travel to New Zealand on that visa. You cannot come to New Zealand if you do not meet our health and character requirements. For example, you can be refused entry if: You could be refused entry to New Zealand if you:
What might stop you from being allowed to enter New Zealand
Together with your airline or other carrier, we can stop you from travelling to New Zealand if you do not meet our entry requirements. For example, if you cannot provide evidence that you can meet the conditions of your visa.
Why we stop you travelling to or entering New Zealand
Your identity and travel documents
Information you provide to us
Meeting the conditions of your visa
Your character and health
Arriving in New Zealand
While you are in New Zealand
These are the conditions that you must meet once you have your visa. Your visa conditions are recorded in your eVisa.
Keep your visa in a valid passport
If you want to travel, your visa must be in a valid passport.
If your passport expires, you must apply to transfer your visa to a new passport before you can travel.
Transferring a visa to a new passport
Note
To transfer your visa, you must:
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- send us your old and new passports
- complete an ‘Application for Transfer or Confirmation of a Visa’
- pay a transfer fee.
Application for transfer or confirmation of a visa
Travel
You can travel in and out of New Zealand as often as you like until your travel conditions expire, 2 years from the date you first arrive in New Zealand as a resident.
Alert
If you are outside New Zealand when your travel conditions expire, your visa will expire as well.
To travel in and out of New Zealand after your travel conditions expire, you need to apply for:
- a variation to your travel conditions, or
- a Permanent Resident Visa.
Check or change your resident visa conditions
Becoming a permanent resident of New Zealand
Note
If you are outside of New Zealand when your travel conditions expire, your visa will expire as well.
Sponsorship
Your sponsor is responsible for making sure you have somewhere reasonable to live when you arrive in New Zealand. They must also continue to support you with your accommodation needs for your first 2 years in New Zealand.