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Uploading documents and photos

Find out what file formats documents must be in when you upload them into our system, and how to fix errors when uploading photos.

  • File formats for uploading documents and photos

    All documents uploaded must be PDFs and all images must be JPEG or JPG.

  • Visa and NZeTA photos

    Your photo must be less than 6 months old and clearly identify you. It must also meet all of our technical requirements.

  • Fixing errors when uploading a photo

    When you submit a visa or an NZeTA photo online, you will get an error message if the photo does not meet requirements. Check what you can do to fix the errors.

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