Can I get a refund of my application fee?
Visit, study, critical purpose and work visas
You can only get a refund in special circumstances. Each request is considered on a case by case basis.
If your visa application has already been completed
You cannot get a refund if your application has been completed, even if it was declined. This is because the fee you pay covers the costs of assessing your application.
If your visa application has not been completed
You can apply for a refund if your visa application has not been completed, but refunds are only given in special circumstances. You cannot get a refund if you change your mind about your application.
Situations where fee refunds apply can include:
- you paid the fee but you did not need to
- you paid the wrong fee
- you paid the fee but your application did not meet our lodgement criteria.
Apply for a refund
To apply for a refund:
- Complete the refund request form and gather together your supporting information.
Customer Refund Request Form PDF 407KB - Send us your refund request and supporting information.
Sending your request if you are in New Zealand
If you are in New Zealand, your refund request can either be:
- dropped off at the Manukau, Auckland drop box:
New Zealand drop box | Immigration New Zealand - posted by courier to this address:
Immigration New Zealand
DX Box: EP71514
20 Fairfax Avenue
Penrose
Auckland 1061
Sending your request from outside New Zealand
If you are applying from outside of New Zealand you can email your refund request to us.