Can I get a refund of my application fee? Visit, study, critical purpose and work visas

You can only get a refund in special circumstances. Each request is considered on a case by case basis.


Immigration New Zealand is refunding applications that are being lapsed because they cannot be processed due to COVID-19 border measures. 

Immigration New Zealand will email eligible visa applicants, or their representative, when their refund is being processed. You do not have to request the refund from us.

Refunds for visa applications that cannot be processed


Refunds for the majority of applications submitted online have already been paid to the credit card the original payment was made from.

Applicants who submitted their applications through other channels which could not be refunded to a credit card will be contacted. You will be asked to complete an online refund form and provide a bank account number for the refund to be processed to.

Thank you for your patience as we work through the large volume of refunds.

If your visa application has already been completed

You cannot get a refund if your application has been completed, even if it was declined. This is because the fee you pay covers the costs of assessing your application.

If your visa application has not been completed

You can apply for a refund if your visa application has not been completed, but refunds are only given in special circumstances. You cannot get a refund if you change your mind about your application. 

Situations where fee refunds apply can include:

  • you paid the fee but you did not need to
  • you paid the wrong fee
  • you paid the fee but your application did not meet our lodgement criteria.

Apply for a refund

To apply for a refund:

  1. Complete the refund request form.
  2. Send your refund request to the same office that you sent your application to. If you applied online, check our Fees, decision times and where to apply page to find the office that handles applications for your location.

Customer Refund Request Form PDF 499KB

Fees, decision times and where to apply