Make a complaint or provide feedback
Find information about how to make a complaint or provide feedback about Immigration New Zealand, service given by a Visa Application Centre or the service given by a licensed immigration advisor. You can also let us know if an employee on a visa has left their employment with you.
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Complain about Immigration New Zealand services and
You can lodge a complaint about a service you received from us or if you think we did not follow the correct process. Search the website or call the contact centre for information about visa applications.
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Complain about the service provided by a Visa Application
Contact VFS Global to make a complaint about a Visa Application Centre.
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Complain about the service provided by a licensed immigration
Find out how to complain about an immigration adviser or an Immigration Advisers Authority staff member on the Immigration Advisers Authority website.
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Let us know if an employee has left their
If a worker from overseas has a visa that specifies employment with your business and unexpectedly leaves that employment, you can inform us about it.
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Terms of use and privacy policy when you submit feedback or a
This statement outlines the terms of use which you agree to by browsing our complaint and feedback pages, or by submitting feedback to us. This statement also describes our policy with regard to personal and other information collected when any Immigration New Zealand (INZ) customer submits feedback, either through our online feedback forms, or through email or letter.
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Form to make a complaint or provide
You can make a complaint, suggestion or give a compliment directly to us using this online feedback form.