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Travel disrupted by the Middle East situation

Issued: Monday 02 Mar 2026, 07:10 pm NZDT

We have established a priority phone line for people to contact us about this specific situation. Call 0508 558 855 (toll free from NZ landlines) or +64 9 914 4100 and press option 7. For information about what options are available to you, check:

Middle East: advice for temporary visa holders in New Zealand affected by travel disruptions

Planned upgrades

Issued: Friday 13 Mar 2026, 08:00 am NZDT

Some applications unavailable

Some systems will be unavailable for 30 minutes between 05:00 and 08:00 Monday 16 March (NZDT). During this time, you may be unable to start or continue some visa applications and application forms. If the system you need to access is unavailable during this time, wait 30 minutes and try again.

Planned upgrades for 2026
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We use biometric information and information matching to verify your identity and your right to New Zealand government services.

  • Providing DNA test results

    You may be asked to have a DNA test to confirm a relationship when you apply for a visa. The test is optional.

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    We use biometric information, like photographs, fingerprints and iris scans to verify your identity.

  • Providing full birth certificates

    Find out what should be in a full birth certificate sent with a visa application. If you cannot get a full birth certificate, find out what supporting documents you can use instead.

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