File formats for uploading documents and photos

All documents uploaded must be PDFs and all images must be JPEGs or JPGs.

Documents must be in PDF format

All documents you upload must be in a PDF format. They must also be uploaded as 1 single file. For example, if your bank statement is 4 pages, it must be uploaded as a single file and not 4 separate files. Try to avoid uploading multiple copies of the same document.

To merge pages, you can paste documents into a Microsoft Word document and save it as a PDF or use an online PDF merging tool. 

Alert

Password protected or compressed files will be rejected by Immigration Online.

Creating PDF documents — wikihow.com

Reducing PDF document file size — wikihow.com

Merging PDF documents — wikihow.com

Passports and travel documents

If you are uploading a copy of your passport or travel document, it should clearly show your information page. This is the page with your photo, name, date of birth and document details such as your passport number and issuing location.

Providing your passport for an online application

Common issues with passport scans

Photographs must be in JPG or JPEG format

You need to upload a photo of yourself showing a full-front view of your face as part of your application. Visa photos have specific requirements such as no smiling and no hair covering your face.

Face image

You are required to upload a photo showing a full-front view of your face as part of the application.

Visa and NZeTA photos

If you need to convert your photo to the JPG or JPEG format before you upload it, read the instructions on the wikiHow website.

Converting pictures to JPG/JPEG — wikihow.com