File formats for uploading documents and photos
All documents uploaded must be PDFs and all images must be JPEGs or JPGs.
Documents must be in PDF format
All documents you upload must be in a PDF format. They must also be uploaded as 1 single file. For example, if your bank statement is 4 pages, it must be uploaded as a single file and not 4 separate files. Try to avoid uploading multiple copies of the same document.
To merge pages, you can paste documents into a Microsoft Word document and save it as a PDF or use an online PDF merging tool.
Alert
Password protected or compressed files will be rejected by Immigration Online.
Creating PDF documents — wikihow.com
Reducing PDF document file size — wikihow.com
Merging PDF documents — wikihow.com
Passports and travel documents
If you are uploading a copy of your passport or travel document, it should clearly show your information page. This is the page with your photo, name, date of birth and document details such as your passport number and issuing location.
Photographs must be in JPG or JPEG format
You need to upload a photo of yourself showing a full-front view of your face as part of your application. Visa photos have specific requirements such as no smiling and no hair covering your face.
Face image
You are required to upload a photo showing a full-front view of your face as part of the application.
If you need to convert your photo to the JPG or JPEG format before you upload it, read the instructions on the wikiHow website.