Applications affected by this issue

Find out which applications are affected by this issue.

You may have issues when viewing letters and documents in the following applications or online forms:

  • Phase 2, 2021 Resident Visas  
  • Accredited Employer Work Visa (AEWV) accreditations  
  • Accredited Employer Work Visa (AEWV) job checks  
  • Accredited Employer Work Visas
  • Permanent Resident Visa
  • Second or Subsequent Resident Visa
  • Variation of travel conditions on a resident visa
  • Transit Visa
  • International Student Visa
  • Most visitor visas.

We are working to fix this issue.

If you are having issues viewing your documents, you can contact us. The Customer Service Centre can send your documents by email and provide guidance on how to respond through the system.

Table 1: Immigration New Zealand phone numbers
Where Number
Customer Service Centre (Toll-free from NZ landlines only): 0508 558 855
Auckland: +64 9 914 4100
Wellington: +64 4 910 9915
Rest of the world: +64 9 914 4100

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