Knowledge base articles

I wish to make a complaint

If you are an Immigration New Zealand client or representative with a complaint about a matter handled by Immigration New Zealand, you will need to follow our Complaints and Feedback Process.

Complaints and Feedback process

 An investigation and response can take up to 25 working days.


If you are providing feedback on behalf of someone else, you will need to attach an Authority to Act.

Authority to Act:

A document authorising another person or organisation (for example a friend, family member, licensed immigration adviser or lawyer) to communicate with Immigration New Zealand on your behalf. This can be in the form of either:

  • A completed INZ1160 Immigration Adviser Details form, or
  • A signed statement which contains your representative's full name, contact details, and their relationship to you.

Note that if you choose to have someone act on your behalf, they will have access to information about you held by Immigration New Zealand including information such as your medical records and immigration history.

INZ1160 Immigration Adviser Details form