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What information can the Immigration Contact Centre (ICC) release to an LIA or a lawyer?

There are some limitations on the information the Immigration Contact Centre (ICC) is able to release to Licensed Immigration Advisers (LIAs) and lawyers.

Please note that we are only able to release information if you are currently representing the client. We may ask you to confirm this, and to confirm your details per the New Zealand Immigration Advisers Authority (IAA) or New Zealand Law Society (NZLS) websites before we release information.

New Zealand Immigration Advisers Authority | IAA

The New Zealand Law Society Te Kāhui Ture o Aotearoa | NZLS

The information we are able to release is outlined below. If the information you are seeking is not able to be released by the ICC, this can generally be requested from the Privacy Team.

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What information can the ICC release to an LIA or a lawyer?

Query What can the ICC advise? What should be referred to the Privacy Team?
The visa currently held by the client

ICC can advise visa details, including:

  • Visa type
  • Visa start and expiry dates
  • Visa conditions

The current eVisa can be sent if this is available.

Some older visas are not available to be sent, and confirmation will need to be sought from the Privacy Team.

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Details about recent applications (completed within the past two months)

The current eVisa can be sent if this is available (regardless of date of decision).

ICC can discuss the content of the decision letter and direct the client's representative to any relevant instructions.

ICC can advise timeframe and process for reconsideration requests.

ICC can re-send decision letters for applications completed within the past two months if these are available.

Further information should be sought from the Privacy Team, including: 

  • Copies of correspondence to or from Immigration New Zealand staff
  • Interview transcripts or summaries
  • Information on s61 records
  • Decision letters for historic applications completed over two months ago

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Previous visas held, or application history

Details of previous applications including:

  • Date
  • Type
  • Outcome

Has the client ever been unlawful (yes/no)?

Has the client ever been issued a Deportation Liability Notice (yes/no)?

 

Further information should be sought from the Privacy Team, including: 

  • Periods of time the client was unlawful
  • Decision letters prior to the most recent application
  • Reasons for previous visa declines
  • Previous s61 decision records
  • ANZSCO codes used in assessment

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An application the client currently has in process

Application status updates can be provided.

Contact information for the Immigration Officer or Immigration Manager can be provided once the application is allocated.

Any letters sent to the client or their representative can be re-sent if available.

 

Information on processing and allocation times can be released if available.

Further information should be sought from the Privacy Team, including:

  • Copies of correspondence with Immigration New Zealand that ICC cannot send (eg emails from the Immigration Officer)
  • Interview transcripts
  • Copies of file notes

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Medicals

General information on medicals can be provided at any time, including:

  • Date and type of medical
  • Date of chest x-ray
  • The outcome of any medical assessment (acceptable standard of health or otherwise)
  • Any further medical requirements with the next application (yes/no)
  • NZER number

ICC can provide a copy of the eMedical certificate on request which will details any further medical requirements requested with the next application.

 
Police certificates

General information on police certificates can be provided at any time, including date and country of police certificates.

 Copies of any police certificates can be requested from the Privacy Team.

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Travel movements

ICC can advise arrival and departure dates, and can complete travel movement requests.

Travel movement requests can also be sent to the Privacy Team.

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File notes

Any requests for verbatim copies of file notes should be raised with the Privacy Team.

Any requests for verbatim copies of file notes should be raised with the Privacy Team.

Request or change your personal information

Contact details

ICC can update contact details for the client, including the contact details for their LIA or lawyer.

 
Immigration New Zealand staff contact details

The name, email, and phone number (DDI) for the relevant Immigration Officer or Immigration Manager can be released. We are unable to release cellphone numbers.

Please refer to the Employment Visa Escalations process for allocation requests for employment-specific visa types.

Employment Visa Escalations (EVE)

 

Which other information is available to LIAs and lawyers?

There are many other resources available on the Immigration New Zealand website:

Resource library

Policy Amendment Circulars

Operational Manual

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