What information can the Customer Service Centre release to an LIA or a lawyer?

The Customer Service Centre can advise visa details, including:

• Visa type
• Visa start and expiry dates
• Visa conditions

The current eVisa can be sent if this is available.

Some older visas are not available to be sent, and confirmation will need to be sought from the Privacy Team.

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Details about recent applications (completed within the past two months)

The current eVisa can be sent if this is available (regardless of date of decision).

The Customer Service Centre can discuss the content of the decision letter and direct the client's representative to any relevant instructions.

The Customer Service Centre can advise timeframe and process for reconsideration requests.

The Customer Service Centre can re-send decision letters for applications completed within the past two months if these are available.

Further information should be sought from the Privacy Team, including: 

• Copies of correspondence to or from Immigration New Zealand staff
• Interview transcripts or summaries
• Information on s61 records
• Decision letters for historic applications completed over two months ago

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Previous visas held, or application history

Details of previous applications including:

• Date
• Type
• Outcome

Has the client ever been unlawful (yes/no)?

Has the client ever been issued a Deportation Liability Notice (yes/no)?

Further information should be sought from the Privacy Team, including: 

• Periods of time the client was unlawful
• Decision letters prior to the most recent application
• Reasons for previous visa declines
• Previous s61 decision records
• ANZSCO codes used in assessment

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Application status updates can be provided.

Contact information for the Immigration Officer or Immigration Manager can be provided once the application is allocated for paper-based application and applications submitted through Immigration Online.

Contact details cannot be provided for applications submitted through the Enhanced Immigration Online system except in the following situations:

• A RFI or PPI has been sent
• The application is for Employer accreditation or a Job Check

Any letters sent to the client or their representative can be re-sent if available.

Information on processing and allocation times can be released if available.

Further information should be sought from the Privacy Team, including:

• Copies of correspondence with Immigration New Zealand that the Customer Service Centre cannot send (eg emails from the Immigration Officer)
• Interview transcripts
• Copies of file notes

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General information on medicals can be provided at any time, including:

• Date and type of medical
• Date of chest x-ray
• The outcome of any medical assessment (acceptable standard of health or otherwise)
• Any further medical requirements with the next application (yes/no)
• NZER number

The Customer Service Centre can provide a copy of the eMedical certificate on request which will details any further medical requirements requested with the next application.

General information on police certificates can be provided at any time, including date and country of police certificates.

Copies of any police certificates can be requested from the Privacy Team.

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The Customer Service Centre can advise arrival and departure dates, and can complete travel movement requests.

Travel movement requests can also be sent to the Privacy Team.

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Any requests for verbatim copies of file notes should be raised with the Privacy Team.

Any requests for verbatim copies of file notes should be raised with the Privacy Team.

Request or change your personal information

The Customer Service Centre can update contact details for the client, including the contact details for their LIA or lawyer.

The name, email, and phone number (DDI) for the relevant Immigration Officer or Immigration Manager can be released. We are unable to release mobile phone numbers.

If your visa application has not been allocated to an immigration officer and you want to escalate this, you can make a request using our escalation process:

Escalation for urgent applications