Request or change your personal information
Request to see or change the information we hold about you, or make a change to the personal details on your application.
Request your information
Complete the appropriate form to ask for a copy of the information we hold about you.
This can include arrival and departure records and biometric information, such as your facial image.
Make sure you include as much information as possible about what you need, including if you want to access or correct biometric information.
Requests can take up to 20 working days to process.
Use this form to ask for the information we hold on you.
Request someone else’s information
If someone has given you permission to request their personal information from us, including biometric information we hold about them, you can use this form to ask for it.
Biometric information
You have the right to ask whether we hold biometric information about you, what type we hold, request access to it, and ask for it to be corrected.
Use our complaints and feedback form if you want to raise a concern or complain about how we collect, use, store, disclose, retain, or otherwise handle biometric information.
Complain about Immigration New Zealand services and processes
You also have the right to complain to the Privacy Commissioner.
Confirmation of immigration status
If you need a confirmation of current immigration status for you or someone else, you can use VisaView or the visa verification service for this.
Request a change to NZeTA information
Use this form to update passport details, name changes, email addresses, and correct small errors on an NZeTA.
Request a change to your NZeTA
If you want to request access to or correct biometric information for an NZeTA, use the personal information request process.
Alert
If you are changing your name or passport number you need to request the changes 5 days before you travel. If you want to change your nationality on your passport you will need to submit a new NZeTA request.
How to change your details on an application
If you applied in the enhanced Immigration Online system after 31 January 2022, you can log into your dashboard to add or update information related to your application after you have submitted it.
- From the Correspondence section in the Application summary page, select 'Add or update information' and choose a reason for the update from a dropdown list.
- If you want to update primary contact details, select 'Edit primary contact' at the top of the Application summary page.
Alert
If you update details after your application has been submitted, it may increase the time taken to process your application.
Changes to an expression of interest (EOI)
If you submitted an EOI for a Skilled Migrant Category Resident Visa and were sent an invitation to apply, update your details in your resident visa application.
If you submitted a Parent Resident Visa EOI and it has not yet been selected from the pool you can update or withdraw it.
Update or withdraw your Parent Resident Visa expression of interest (EOI)
Remember to resubmit your EOI into the pool after you make changes. If you do not do this, the EOI will be open for editing and will not be eligible for selection.
If your EOI has already been selected, contact us to update your information.
Contact us
If you are unable to update your details online or need more support, our call centre can make changes to your personal details.