Contact us

If we cannot answer your call immediately, you can ask us to call you back. You will keep your place in the call queue.

Find out here where to lodge an application, send a passport, how long it will take to receive an answer and how much it is going to cost.

If you are contacting us about your visa and if it hasn't been processed yet, refer to this page first to see what our processing times are for different visa types.

Our knowledge base contains answers to all our frequently asked questions. You can also send us a query after your initial search if you cannot find your answer here.

A drop box is available in Manukau, Auckland where applicants can leave their applications to be processed.

Addresses for receiving centres outside New Zealand.

We have different processes for making a complaint or providing other feedback, depending on what it is about.

You can report any immigration offence eg. exploitation, overstayer, illegally working to us directly or go to Crimestoppers.

You can ask for a copy of the information we hold about you and have it corrected if it is wrong. You can also ask to change your details on an NZeTA.

Immigration New Zealand media queries should be sent to the Ministry of Business, Innovation and Employment (MBIE) media line.

For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.

If you need personalised immigration advice, you must use a Licensed Immigration Adviser or a person exempt from licensing.