Contact us
Find out how to contact us. The New Zealand border is currently closed to almost all travellers to help stop the spread of COVID-19. See our COVID-19 pages for more information.
New Zealand offices are open. All Visa Application Centres (VACs) have reopened to accept applications from people who meet the border exceptions criteria, except for the UK, US and India, which are operating a back office function only due to COVID-19.
Before calling us
COVID-19 information
Information regarding COVID-19 restrictions for all travellers, student visa holders, migrant workers and employers.
Fees, decision times and where to apply
Find out where to lodge an application, send a passport, how long it will take to receive an answer and how much it is going to cost.
Fees, decision times and where to apply
Status of your visa application and visa processing times
If you are contacting us about your visa application that hasn’t been processed yet, find out how long it takes to process a visa application:
How long it takes to process a visa application
If the Immigration Officer who is processing your visa application needs any more information from you, they will contact you. You do not need to contact us. However, if you applied online, you can check the status of your application:
Checking your application status
Visa processing for most offshore applicants is still on hold. If you have submitted an application, it will stay in the processing queue. We will process it as soon as border restrictions are lifted.
Search the website
Apply for a refund
Refunds are only given in special circumstances.
If you do not leave New Zealand before your visa expires
You are not allowed to stay after your visa expires. Find out how to avoid being unlawfully in New Zealand and what you can do if you are, including how to make a request for a special temporary or resident visa under Section 61 of the Immigration Act.
If you do not leave New Zealand before your visa expires
Where to submit additional documents for your application
Find out how to provide further documents for an application that is currently in process.
Submitting additional documents
How to upload documents online
Immigration New Zealand contact information
If you cannot find the answer you are looking for on our website and would like to talk to us, you can call our Immigration Contact Centre during the operating hours, 08:00 to 22:00 Monday to Friday (NZT) excluding New Zealand public holidays.
The Immigration Contact Centre can assist you with policy queries, technical issues, updating your contact details and similar enquiries.
If you have already applied for a visa, ensure you have your client number, application number or passport number with you when you call. You are also able to register for our voice identification (Voice ID) service, which will help to protect your privacy and save time on future calls.
| Where | Number |
|---|---|
| Contact Centre (Toll-free from NZ landlines only): | 0508 558 855 |
| Auckland: | 09 914 4100 |
| Wellington: | 04 910 9915 |
| Rest of the world: | +64 9 914 4100 |
English is not your first language
If you call us and English is not your first language, say the name of the language you speak and we will connect you to an interpreter. Do not hang up while you are being connected.
Hearing or speech impaired
If you have a hearing or speech impairment, you can contact us using New Zealand’s Relay Services. Find out more about the services that are available on their website.
How to make a complaint
We have different processes for making a complaint or providing other feedback, depending on what it is about.
Other contact details
Report an offence
Fraud and exploitation
You can report any immigration offence to us or go to Crimestoppers. For example, worker exploitation, overstaying or someone working illegally.
Media query
Immigration New Zealand media queries should be sent to the Ministry of Business, Innovation and Employment (MBIE) media line.
Contact other New Zealand government agencies
For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.
List of New Zealand government agencies
Find immigration advice
If you need personalised immigration advice, you must use a licensed Immigration Adviser or a person exempt from licensing.