Request a callback
If we cannot answer your call immediately, you can ask us to call you back. You will keep your place in the call queue.
Contact us
- Request a callback
- Fees, decision times & where to apply
- Visa processing times
- Ask us a question
- New Zealand drop box
- Offices outside New Zealand
- Make a complaint
- Report an offence
- Request or change your personal information
- Media query
- Contact other New Zealand government agencies
- Find immigration advice
Contact us
Find out how to contact us and where to send your visa application. You can also ask us a question on our online query form.
Talk to us
You can call our Immigration Contact Centre from 6:00am Monday to midnight on Saturday (NZT).
If you have already applied for a visa, ensure you have your client number, application number and passport number with you when you call.
You can request urgent assistance from the Immigration Contact Centre, including requests that may require a face-to-face appointment.
| Where | Number |
|---|---|
| Contact Centre (Toll-free from NZ landlines only): | 0508 558 855 |
| Auckland: | 09 914 4100 |
| Wellington: | 04 910 9915 |
| Rest of the world: | +64 9 914 4100 |
Wait times
We are currently receiving high numbers of visa applications and calls to the Immigration Contact Centre. This means wait times are longer than usual.
If we cannot answer a call immediately, you can ask us to call you back. You will keep your place in the call queue.
Other useful information
Fees, decision times & where to apply
Find out here where to lodge an application, send a passport, how long it will take to receive an answer and how much it is going to cost.
Visa processing times
If you are contacting us about your visa and if it hasn't been processed yet, refer to this page first to see what our processing times are for different visa types.
Ask us a question
Our knowledge base contains answers to all our frequently asked questions. You can also send us a query after your initial search if you cannot find your answer here.
New Zealand drop box
Manukau, Auckland
A drop box is available in Manukau, Auckland where applicants can leave their applications to be processed.
Offices outside New Zealand
Addresses for receiving centres outside New Zealand.
Make a complaint
We have different processes for making a complaint or providing other feedback, depending on what it is about.
Report an offence
Fraud and exploitation
You can report any immigration offence eg. exploitation, overstayer, illegally working to us directly or go to Crimestoppers.
Request or change your personal information
You can ask for a copy of the information we hold about you and have it corrected if it is wrong. You also can update NZeTA passport details, a name change, email addresses, and correct small errors on an NZeTA.
Media query
Immigration New Zealand media queries should be sent to the Ministry of Business, Innovation and Employment (MBIE) media line.
Contact other New Zealand government agencies
For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.
Find immigration advice
If you need personalised immigration advice, you must use a Licensed Immigration Adviser or a person exempt from licensing.