Contact us

Find out how to contact us and where to send your visa application. You can also ask us a question on our online query form.

Queen Street office closure

Our Queen Street, Auckland office closed on 21 December 2018. A drop box is available on the ground floor of 20 Amersham Way, Manukau between 07.30 and 17:30 Monday to Friday. There is no public counter service in Manukau or in any other location.

New Zealand drop box

Talk to us

You can call our Immigration Contact Centre from 6:00am Monday to midnight on Saturday (NZT).

If you have already applied for a visa, ensure you have your client number, application number and passport number with you when you call.

You can request urgent assistance from the Immigration Contact Centre, including requests that may require a face-to-face appointment.

Where Number
Contact Centre (Toll-free from NZ landlines only): 0508 558 855
Auckland: 09 914 4100
Wellington: 04 910 9915
Rest of the world: +64 9 914 4100


Wait times

We are currently receiving high numbers of visa applications and calls to the Immigration Contact Centre. This means wait times are longer than usual.

If we cannot answer a call immediately, you can ask us to call you back. You will keep your place in the call queue.

Request a callback

Other useful information