Contact us

Find out here where to lodge an application, send a passport, how long it will take to receive an answer and how much it is going to cost.

When you call us, if there are already callers waiting, you will be advised what number you are in the queue. At several intervals while you wait, you will be given the option of requesting a callback.

If you are contacting us about your visa and if it has been processed yet, please refer to this page first to see what our processing times are for visa types.

If you have been unable to find your answer on our site search our knowledge base contains answers to some of our more uncommon questions. You can also send us an email here too.

Addresses for receiving centres outside New Zealand.

Our office in New Zealand.

We have different processes for making a complaint or giving feedback, depending on what the complaint involves. Whether it is a complaint about a matter handled by Immigration New Zealand, a Visa Application Centre or a licensed immigration adviser.

You can report any immigration offence eg. exploitation, overstayer, illegally working to us directly or go to Crimestoppers.

You are able to ask for the information we hold about you and have any of it corrected if you think it is necessary.

Immigration New Zealand media queries should be sent to the Ministry of Business, Innovation and Employment (MBIE) media line.

For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.

If you need personalised immigration advice, you must use a Licensed Immigration Adviser or a person exempt from licensing.