Ask a question
If you have been unable to find your answer on our site search our knowledge base contains answers to some of our more uncommon questions. You can also send us an email here too.
Contact us
You can find out how to contact us and where to send your visa application. You can also search our knowledge base here.
Talk to us
| Where | Number |
|---|---|
| Contact centre: | 0508 558 855 |
| Auckland: | 09 914 4100 |
| Wellington: | 04 910 9915 |
| Rest of the world: | +64 9 914 4100 |
Processing times
Office and fee finder
Other ways to contact us
Find your nearest Visa Application Centre
(VAC)
Addresses for Visa Application Centres so you can post or drop your visa application and passport.
Find your nearest office in New Zealand
Our offices in New Zealand.
Make a complaint
We have different processes for making a complaint, depending on what the complaint involves. Whether it is a complaint about a matter handled by Immigration New Zealand, a Visa Application Centre or a licensed immigration adviser.
Report an offence
Fraud and exploitation
You can report any immigration offence eg. exploitation, overstayer, illegally working to us directly or go to Crimestoppers.
Make a privacy request
held by Immigration New Zealand
You are able to ask for the information we hold about you and have any of it corrected if you think it is necessary.
Media enquiry
Immigration New Zealand media queries should be sent to the Ministry of Business, Innovation and Employment (MBIE) media line.
Contact other New Zealand government agencies
For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.