Contact us
We may have wait times on our phone lines so encourage you to try to find the answer on our website if you can. The most popular information is listed below or try searching the website for the answer you need.
Search our site
Fees, decision times and where to apply
Find out where to lodge an application, send a passport, how long it will take to receive an answer and how much it is going to cost.
Fees, decision times and where to apply
Visa Application Centres
Some Visa Application Centres (VACs) outside of New Zealand are temporarily closed.
Offices outside of New Zealand
Where to submit additional documents for your application
Find out how to provide further documents for an application that is currently in process.
File formats for uploading documents and photos
Postal addresses for sending paper documentsApply for a refund
Refunds are only given in special circumstances.
When you can get refunds on some visa application fees
Missing verification email
If you have requested an Immigration Online verification email and have not received one, you should check your junk folder or contact your email service provider.
Check how long it takes to process an application
How long it takes to process an application
If you applied online, you can check the status of your application
Checking your visa application status
You do not need to contact us if we need more information for your application
If the Immigration Officer who is processing your application needs more information from you, they will contact you. You do not need to contact us.
Official Information Act
You are able to make a request for Official Information through the Ministry of Business Innovation and Employment website.
Before making an Official Information Act request check if the information you need is already publicly available.
Make a request for official information
Contact other New Zealand government agencies
For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.
List of New Zealand government agencies
Find immigration advice
If you need personalised immigration advice, you must use a licensed Immigration Adviser or a person exempt from licensing.
Immigration New Zealand phone numbers
You can call us from 06:00 to 22:00 Monday to Friday (NZT) excluding New Zealand public holidays.
Calling about your application
If you are calling about a visa application, we need either your:
- INZ client number
- application number or
- passport number.
If you are calling about a Job Check application, you must be either:
- the applicant
- a key person listed on the application, or
- a nominated person who has completed the Employer Accreditation Declaration Form.
Save time with Voice ID
When you call, sign up for our voice identification (Voice ID) service using your INZ client number. The service saves time when you call again and protects your privacy.
| Where | Number |
|---|---|
| Customer Service Centre (Toll-free from NZ landlines only): | 0508 558 855 |
| Auckland: | +64 9 914 4100 |
| Wellington: | +64 4 910 9915 |
| Rest of the world: | +64 9 914 4100 |
If you do not speak English
If you do not speak English, we can provide information in your language.
Call us, and when you connect with an operator, say the language you speak. Stay on the line and we will get an interpreter to join the call. Do not end the call while you are being connected.
Deaf or hearing impaired
NZ Relay helps people who are deaf, hard of hearing, speech-impaired and deafblind to connect with businesses, friends and whānau over the phone.