Immigration Online's terms of use

Information on our terms of use for using our Immigration Online system.

Agree to the terms

These terms of use apply to Immigration Online, including Immigration Online email notifications. By using Immigration Online, you indicate that you accept and agree to follow these terms of use.

You must read and understand them before you create an Immigration Online account.

Read the INZ website terms of use

You must read these terms of use alongside the Immigration New Zealand (INZ) website terms of use.

Terms of use — INZ website

Creating your account

You must have a RealMe account with a username and password in order to create an Immigration Online account. Do not share your RealMe password with anyone.

How to create a RealMe account

When you create an Immigration Online account, you:

  • must provide us with a display name and a working email address
  • confirm that all information and details you provide when creating your account are true, accurate, and up to date at all times.

When using Immigration Online, you:

  • are responsible for all activities that are carried out under your account
  • agree to promptly let us know about any changes to your contact information
  • must comply with your own national laws.


Read our privacy statement for details on how we handle and protect your personal information. By agreeing to these terms of use when using Immigration Online, you agree that you have read our privacy statement.

How we use your information

Account access

We reserve the right to suspend, restrict or terminate your access to Immigration Online at any time without notice, at our discretion, if we have reasonable grounds to believe you have breached any of these terms of use.

If you fail to provide, within a reasonable time, sufficient information to enable us to determine the accuracy and validity of any information supplied by you (such as your identity), at our discretion your account may be terminated at any time without notice, and you may have to re-create an account.

Making an application online

Creating an account enables you to use Immigration Online for online services, which includes:

  • starting, continuing, and submitting a visa application
  • sharing applications with authorised people
  • making online payments for a visa application
  • viewing visa applications already submitted
  • receiving communications about your visa applications
  • specifying a primary contact for receiving communications about your visa applications
  • uploading additional documents to support your visa application.

If you begin an application and save it, but do not submit or make any changes to it within 1 year, we may consider the application abandoned and remove it from your account. You may have to re-start a new application.

Using Immigration Online does not guarantee any particular outcome in the determination of an application. Applications are accepted, considered, and determined according to New Zealand law.


New Zealand immigration law may require you to make a payment at the time the application is made. You can pay using an authorised Credit or Debit Card.

We process these payments using the secure Datacom Payment Gateway server. Transactions are made using industry-leading 256-bit encryption. A transaction will normally be conducted within 10 seconds.

Datacom Payment Gateway

We do not keep a record of your credit card details. However, these details are held within the banking system so we have proof of your payment.

Payments are made in New Zealand Dollars ($). We do not accept any risk or liability where foreign exchange rates change how much you end up paying.

It is your responsibility to make sure:

  • all payment details are correct
  • you are legally entitled to make the payment
  • you have sufficient funds in your account.

Payments include GST

The New Zealand Government charges a Goods and Services Tax (GST) on all Goods and Services in New Zealand, including INZ applications. Payments you are required to make may have GST included. You will be able to see this amount on the PDF receipt in your Immigration Online account.

Code of conduct

Unacceptable use

You are not allowed to use Immigration Online to use, post, or transmit any material that is:

  • illegal
  • obscene
  • defamatory
  • injurious
  • threatening
  • objectionable
  • malicious
  • infringing of intellectual property rights
  • invasive of privacy
  • likely to interfere with our systems or services.

Cooperation with authorities

There may be circumstances where we are required or authorised by law to share information about you or your use of Immigration Online.

We reserve the right to cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone for the prevention or detection of crime.

Our obligations

When you submit an application, we will process it in order to reach a decision. Our decision will be made in accordance with and pursuant to New Zealand law, including applicable immigration instructions.

Exclusion of liability

INZ has taken all reasonable care to ensure that the information we provide to you during any application process is accurate and adequate for the purposes of this service.

We disclaim and exclude all liability for any claim, loss, demand, or damages of any kind whatsoever (including for negligence) arising out of, or in connection with, the use of Immigration Online or the information, content, or material on it or on any websites we link to.

We will not be responsible:

  • if the Immigration Online system is disrupted (for example, due to a system outage)
  • for any information that is lost or corrupted while data is being transmitted, processed or downloaded from Immigration Online.

A system outage does not relieve you of the responsibility to follow requirements or time frames regarding your application.


Sometimes we give you links to other websites operated by third parties. These links do not mean we endorse any linked website, its content, or provider.


If you have any complaints regarding the services received from us, contact us.

The INZ complaints process

Applicable law

These terms of use are governed by and are to be construed in accordance with New Zealand law. You agree to submit to the jurisdiction of the courts of New Zealand in respect of any dispute.

Changing these terms

We are always looking for new ways to improve Immigration Online. We therefore reserve the right to change these terms at any time. All changes to these terms take effect once they have been posted on Immigration Online. If you use the system after changes have been made, you are deemed to have accepted the new terms.

Contact us