Information we can share with LIAs and lawyers
Information our Customer Service Centre and Privacy Team can share with licensed immigration advisers (LIAs) or lawyers.
When you are a licensed immigration adviser (LIA) or lawyer you can get information from our:
- Customer Service Centre, and
- Privacy Team.
Before they give you any information they confirm:
- you are representing the visa applicant
- your details are listed on the Advisers Authority or Law Society websites.
New Zealand Immigration Advisers Authority (IAA)
The New Zealand Law Society Te Kāhui Ture o Aotearoa (NZLS)
Types of information we can share with LIAs and lawyers
Find out what types of information you can get by:
- calling the Customer Service Centre, or
- requesting it from the Privacy Team.
You cannot phone the Privacy Team, instead send them a request for personal information.
Request or change your personal information
Visa currently held by the client
Call the Customer Service Centre for:
- visa type
- visa start and expiry dates
- visa conditions
- for the current eVisa, if this is available.
Some older visas are not available for the Customer Service Centre. Send a request to the Privacy Team who can provide confirmation of your client's visa status.
Applications completed
Call the Customer Service Centre if you want them to:
- send the current eVisa if it is available (regardless of date of decision)
- discuss the decision letter content and direct you to any relevant immigration instructions
- advise the timeframes and process for reconsideration requests
- re-send decision letters for applications completed within the past 2 months if these are available.
Send a request to the Privacy Team for:
- copies of correspondence to, or from, Immigration New Zealand staff
- interview transcripts or summaries
- information on s61 records
- decision letters for applications completed over 2 months ago.
Previous visas held, or application history
Call the Customer Service Centre to get previous application information, such as:
- date
- type
- outcome
They can also tell you if your client has ever been:
- unlawful
- issued with a Deportation Liability Notice.
Send a request to the Privacy Team for:
- periods of time the client was unlawful
- decision letters prior to the most recent application
- reasons for previous visa declines
- previous s61 decision records
- ANZSCO codes used in a visa assessment.
Application processing
Call the Customer Service Centre for:
- visa application processing updates (if the application has been allocated to an immigration officer)
- details of letters sent to the client (or you as their LIA or lawyer) and get them re-sent if available.
Send a request to the Privacy Team for:
- processing and allocation times, if available
- copies of Immigration New Zealand correspondence (such as emails from an immigration officer)
- interview transcripts
- copies of file notes.
Medicals
Call the Customer Service Centre for
- the date and type of medical
- the date of chest X-ray
- the outcome of any medical assessment (acceptable standard of health or otherwise)
- any further medical requirements with the next application
- the eMedical reference (NZER) number
- a copy of the eMedical certificate which shows any further medical requirements requested with the next application.
Police certificates
Call the Customer Service Centre to give you police certificate:
- dates
- countries.
Send a request to the Privacy Team for copies of police certificates.
Travel movements
Call the Customer Service Centre for:
- arrival and departure dates
- complete travel movements.
Complete travel movements can be requested from the Privacy Team.
Verbatim (word for word) copies of file notes
Send a request to the Privacy Team for verbatim copies of file notes.
The Customer Service Centre cannot provide these.
Update contact details
Call the Customer Service Centre to update the client's:
- contact details
- LIA or lawyer details.
Immigration New Zealand staff contact details
Mobile phone numbers for INZ staff cannot be shared.
Call the Customer Service Team to get an INZ immigration officer or immigration manager's:
- name
- phone number (DDI).
They cannot share INZ staff contact information for applications:
- that still need allocating as paper-based or submitted through Immigration Online, or
- submitted through the Enhanced Immigration Online system except when:
- either a request for information (RFI) or potentially prejudicial information (PPI) is made, or
- the application is for employer accreditation or a Job Check.
If a visa application has yet to be allocated to an immigration officer, you can request for it to be allocated urgently.
Escalation for urgent applications