Information we can share with LIAs and lawyers

Information our Customer Service Centre and Privacy Team can share with licensed immigration advisers (LIAs) or lawyers.

When you are a licensed immigration adviser (LIA) or lawyer you can get information from our:

  • Customer Service Centre, and
  • Privacy Team.

Before they give you any information they confirm:

  • you are representing the visa applicant
  • your details are listed on the Advisers Authority or Law Society websites. 

New Zealand Immigration Advisers Authority (IAA)

The New Zealand Law Society Te Kāhui Ture o Aotearoa (NZLS)

Types of information we can share with LIAs and lawyers

Find out what types of information you can get by:

  • calling the Customer Service Centre, or
  • requesting it from the Privacy Team.

You cannot phone the Privacy Team. You can send them a request for personal information.
Request or change your personal information

Visa currently held by the client

Call the Customer Service Centre for:

  • visa type
  • visa start and expiry dates
  • visa conditions
  • for the current eVisa, if this is available.

Some older visas are not available for the Customer Service Centre. Send a request to the Privacy Team who can provide confirmation of your client's visa status.

Applications completed

Call the Customer Service Centre if you want them to:

  • send the current eVisa if it is available (regardless of date of decision)
  • discuss the decision letter content and direct you to any relevant immigration instructions
  • advise the timeframes and process for reconsideration requests
  • resend decision letters for previous applications.

Send a request to the Privacy Team for: 

  • copies of correspondence to, or from, Immigration New Zealand staff
  • interview transcripts or summaries
  • information on s61 records.

Previous visas held, or application history

Call the Customer Service Centre to get previous application information, such as:

  • date
  • type
  • outcome
  • ANZSCO codes used in a visa assessment.

They can also tell you if your client has ever been:

  • unlawful
  • issued with a Deportation Liability Notice.

Send a request to the Privacy Team for: 

  • periods of time the client was unlawful
  • detailed reasons for previous visa declines, such as copies of file notes and/or assessment templates
  • previous s61 decision records.

Application processing

Call the Customer Service Centre for:

  • visa application processing updates (if the application has been allocated to an immigration officer)
  • details of letters sent to the client (or you as their LIA or lawyer) and get them re-sent if available.

Send a request to the Privacy Team for:

  • copies of Immigration New Zealand correspondence (such as emails from an immigration officer)
  • interview transcripts
  • copies of file notes.

Medicals

Call the Customer Service Centre for:

  • the date and type of medical
  • the date of chest X-ray
  • the outcome of any medical assessment (acceptable standard of health or otherwise)
  • any further medical requirements with the next application
  • the eMedical reference (NZER) number
  • a copy of the eMedical certificate which shows any further medical requirements requested with the next application.

Police certificates

Call the Customer Service Centre to give you police certificate:

  • dates
  • countries.

Send a request to the Privacy Team for copies of police certificates.

Travel movements

Call the Customer Service Centre for:

  • arrival and departure dates
  • complete travel movements.

Complete travel movements can be requested from the Privacy Team.

Verbatim (word for word) copies of file notes

Send a request to the Privacy Team for verbatim copies of file notes.

The Customer Service Centre cannot provide these.

Update contact details

Call the Customer Service Centre to update the client's:

  • contact details
  • LIA or lawyer details.

Immigration New Zealand staff contact details

Mobile phone numbers for INZ staff cannot be shared.

Call the Customer Service Team to get an INZ immigration officer or immigration manager's:

  • name
  • email
  • phone number (DDI).

The Customer Service Team cannot share INZ staff contact details for applications that have not yet been allocated to an immigration officer, whether they are paper-based or submitted online.

If a visa application has yet to be allocated to an immigration officer, you can request for it to be allocated urgently.

Escalation for urgent applications

More information

Contact INZ

Request or change your personal information

Resource library

Policy Amendment Circulars

Operational Manual