Uploading documents and photographs

When you apply using Immigration Online, you’ll upload documents and photos as evidence you meet our requirements.

File formats you can upload are:

  • PDF (.PDF) for all documents
  • JPG/JPEG (.JPG/.JPEG) for your face image

Password protected or compressed files will be rejected by Immigration Online.

PDF documents

Each document you upload must be a single file. For example, if your bank statement is four pages it must be uploaded as one single file and not four separate files.

To merge PDF files you can paste documents into a Microsoft Word document and save it as a PDF, or use an online PDF merging tool.

Documents must be no larger than 10MB each.

English translations must be official or certified.

Translating supporting documents into English

Creating PDF documents on the wikiHow website

Reducing PDF document file size on the wikiHow website

Supplying additional documents after submission

If you need to upload additional documents:

  • Log in to your account
  • Click on the application in the 'Submitted' tab
  • Click 'Upload additional document'

The document will appear in the 'Additional documents' section in a few hours.

Face image

You are required to upload a photo showing a full-front view of your face as part of the application.

Read our photo requirements

You may need to convert your photo to JPG/JPEG. Instructions are available on the wikiHow website.

Converting images to JPG/JPEG