Uploading documents and photos
Find out what file formats documents must be in when you upload them into our system, and how to fix errors when uploading photos.
-
File formats for uploading documents and
All documents uploaded must be PDFs and all images must be JPEGs or JPGs.
-
Acceptable photos for a visa or
Your visa or New Zealand Electronic Travel Authority (NZeTA) photo must clearly identify you and meet our requirements. Find out how to take a photo that meets our acceptable photo standards and fix common errors.
-
Fixing errors when uploading a
When you submit a visa or an NZeTA photo online, you will get an error message if the photo does not meet requirements. Check what you can do to fix the errors.