Contact us
Find out how to contact us.
Before calling us
Accredited Employer Work Visa (AEWV) changes
The Accredited Employer Work Visa (AEWV) and the rules employers need to meet to become accredited and do a Job Check changed on 7 April 2024.
Check our website to find out what has changed.
Changes to the Accredited Employer Work Visa
If you do call us you may experience wait times that are longer than normal.
Missing verification email
If you have requested an Immigration Online verification email and have not received one, you should check your junk folder or contact your email service provider.
Fees, decision times and where to apply
Find out where to lodge an application, send a passport, how long it will take to receive an answer and how much it is going to cost.
Fees, decision times and where to apply
Some Visa Application Centres (VACs) outside of New Zealand are temporarily closed.
Offices outside of New Zealand
Check your visa application or NZeTA status
Find out how long it takes to process a visa application or NZeTA (New Zealand Electronic Travel Authority):
How long it takes to process an application
If the Immigration Officer who is processing your application needs more information from you, they will contact you. You do not need to contact us.
If you applied online, you can check the status of your application:
Checking your application status
Search the website
Apply for a refund
Refunds are only given in special circumstances.
If you do not leave New Zealand before your visa expires
You are not allowed to stay after your visa expires. Find out how to avoid being unlawfully in New Zealand and what you can do if you are, including how to make a request for a special temporary or resident visa under Section 61 of the Immigration Act.
If you do not leave New Zealand before your visa expires
Where to submit additional documents for your application
Find out how to provide further documents for an application that is currently in process.
How to upload documents online
Postal addresses for sending paper documents
Immigration New Zealand phone numbers
You can call us from 06:00 to 22:00 Monday to Friday (NZT) excluding New Zealand public holidays.
Our Contact Centre will be closed on 25 and 26 December 2024, as well as 1 and 2 January 2025 for the Christmas and New Year public holidays.
Calling about your application
If you are calling about a visa application, we need either your INZ client, application or passport number.
If you are calling about a Job Check application, you must be either:
- the applicant
- a key person listed on the application, or
- a nominated person who has completed the Employer Accreditation Declaration Form.
Employer Accreditation Declaration Form PDF 348KB
Save time with Voice ID
When you call, sign up for our voice identification (Voice ID) service using your INZ client number. The service saves time when you call again and protects your privacy.
We are experiencing a high volume of calls. This is resulting in longer than usual wait times.
| Where | Number |
|---|---|
| Customer Service Centre (Toll-free from NZ landlines only): | 0508 558 855 |
| Auckland: | +64 9 914 4100 |
| Wellington: | +64 4 910 9915 |
| Rest of the world: | +64 9 914 4100 |
If you do not speak English
If you do not speak English, we can provide information in your language.
Call us, and when you connect with an operator, say the language you speak. Stay on the line and we will get an interpreter to join the call. Do not end the call while you are being connected.
English is not your first language translations
- Bengali: আপনি যদি ইংরাজি না বলতে পারেন
- Simplified Chinese: 如果您不会讲英文
- Traditional Chinese: 如果您不會講英文
- Hindi: यदि आप अंग्रेजी नहीं बोलते तो
- Nepali: यदि तपाई अंग्रेजी बोल्नुहुन्न भने
- Punjabi: ਜੇਕਰ ਤੁਸੀਂ ਅੰਗਰੇਜ਼ੀ ਨਹੀਂ ਬੋਲਦੇ
- Samoan: Afai e le mafai ona e tautala Faaperetania
- Spanish: Si no habla inglés
- Tagalog: Kung hindi ka marunong magsalita ng Ingles
- Tamil: நீங்கள் ஆங்கிலம் பேசாதவர் எனில்
- Telugu: మీకు ఆంగ్లం మాట్లాడటానికి రాకపోతే
- Tongan: Kapau ‘oku ‘ikai ke ke lea Faka-Pilitānia
- Urdu: اگر آپ انگلش نہیں بولتے تو
- Vietnamese: Nếu bạn không nói được tiếng Anh
Accessibility
You can contact NZ Relay if our phone line is not accessible for you. NZ Relay helps people who are Deaf, hard of hearing, speech-impaired and deafblind to connect with businesses, friends and whānau over the phone.
How to make a complaint
We have different processes for making a complaint or providing other feedback, depending on what it is about.
Other contact details
Report migrant exploitation
Migrant workers have the same minimum employment rights as New Zealand workers. You can report migrant exploitation to Employment New Zealand if you or someone you know is being exploited in the workplace. If you do not speak English, interpreters are available for over 180 different languages.
Report migrant exploitation — Employment New Zealand
If you are in immediate physical danger, call 111 and ask for Police.
If you think you are being exploited, support is available.
Report an offence
You can report any immigration offence to us or go to Crimestoppers. For example, overstaying or someone working illegally.
Official Information Act
You are able to make a request for Official Information through the Ministry of Business Innovation and Employment website.
Before making an Official Information Act request check if the information you need is already publicly available.
Make a request for official information
Media query
Immigration New Zealand media queries should be sent to the Ministry of Business, Innovation and Employment (MBIE) media line.
Contact other New Zealand government agencies
For information on all New Zealand Government organisations and departments, you may visit New Zealand Government Online. This site provides links and information for all government, local government, crown agencies, health and education institutions.
List of New Zealand government agencies
Find immigration advice
If you need personalised immigration advice, you must use a licensed Immigration Adviser or a person exempt from licensing.