File formats for uploading documents and photographs

All documents uploaded must be PDFs and all images must be JPEG or JPG.

Documents must be in PDF format

All documents you upload must be in a PDF format and as a single file. For example, if your bank statement is 4 pages, it must be uploaded as a single file and not 4 separate files. Try to avoid uploading multiple copies of the same document.

To merge pages you can paste documents into a Microsoft Word document and save it as a PDF, or use an online PDF merging tool.


Password protected or compressed files will be rejected by Immigration Online.

Creating PDF documents —

Reducing PDF document file size —

Merging PDF documents —

Passports and travel documents

If you are uploading a copy of your passport or travel document it should clearly show your information page. This is the page with your photo, name, date of birth and document details such as your passport number and issuing location.

If you are applying for a Permanent Resident Visa, Second or Subsequent Resident Visa or a variation of travel conditions for a resident visa

Each person included in your application will be asked to upload a scan of the information page of their passport or travel document at the beginning of the application.

The scan should only include the passport information page. You can upload a separate scan of any other required passport pages in the 'Supporting documents' section of the application.

Make sure the scan of the passport information page:

  • is high-quality
  • can be easily read including all your personal details
  • includes the MRZ code - the string of characters on the bottom of the information page of your passport
  • does not have any glare or discolouration.

Document size

Check the document file size requirements in the form you are completing. Make sure the documents you upload are not larger than what is allowed.

Photographs must be in JPG or JPEG format

You need to upload a photo of yourself showing a full-front view of your face as part of your application. Visa photos have specific requirements such as no smiling and no hair covering your face.

Face image

You are required to upload a photo showing a full-front view of your face as part of the application.

Acceptable visa photos

If you need to convert your photo to the JPG or JPEG format before you upload it, read the instructions on the wikiHow website.

Converting pictures to JPG/JPEG —