File formats for uploading documents and photographs

All documents uploaded must be PDFs and all images must be JPEG or JPG.

Documents must be in PDF format

All documents you upload must be in a PDF format and as a single file. For example, if your bank statement is 4 pages, it must be uploaded as a single file and not 4 separate files. Try to avoid uploading multiple copies of the same document.

To merge pages you can paste documents into a Microsoft Word document and save it as a PDF, or use an online PDF merging tool.


Password protected or compressed files will be rejected by Immigration Online.

Creating PDF documents |

Reducing PDF document file size |

Merging PDF documents |

Document size

Check the document file size requirements in the form you are completing. Make sure the documents you upload are not larger than what is allowed.

Photographs must be in JPG or JPEG format

You need to upload a photo of yourself showing a full-front view of your face as part of your application. Visa photos have specific requirements such as no smiling and no hair covering your face.

Face image

You are required to upload a photo showing a full-front view of your face as part of the application.

Acceptable visa photos

If you need to convert your photo to the JPG or JPEG format before you upload it, read the instructions on the wikiHow website.

Converting pictures to JPG/JPEG |