How to create a RealMe account

You need a RealMe account to apply for a visa online. RealMe is designed to protect your privacy and is a service used by many New Zealand businesses and government departments.

Creating a RealMe account and applying for a visa

  1. From the visa page scroll down to select Apply now.
  2. Login or create account – you may need to scroll down to see this.
  3. Select Create your RealMe login.
  4. Set up your RealMe account by:
    • providing your email address
    • providing a username
    • providing a password
    • choosing 3 security questions and providing answers
    • proving you’re a human – enter the characters you see in the picture.
  5. Accept the Terms of use and select Continue.
  6. Accept the account security disclaimer to create your Immigration Online profile.
  7. You will be redirected to the Immigration Online page. Enter a display name (this can be different to your RealMe username) and your email address.

We recommend you do not use a Gmail account for this purpose as you may not receive your verification email before it expires.

  1. Choose Agree and continue.
  2. You will receive 2 emails:
    • an email from RealMe to say that your Registration is successful, and
    • an email from Immigration Online to verify your account.
      Check your spam mail if you have not received an email.
  3. Select Verification Link in the email from Immigration Online to activate your account. Then follow the links provided to verify your account.
  4. Select View my account and then Visitor Visa to complete the online application form.

If you forget your RealMe username or password

If you forget your username or password when you log in, choose Forgot Username or Forgot Password and follow the steps. If you reset your password but you still cannot log in, wait for 15 minutes and try the new password again.

If you continue to experience problems accessing your RealMe account, call our Customer Service Centre.

Phone: 0508 55 88 55 or 09 914 4100 if you are in New Zealand.

Phone: +64 9 914 4100 if you are outside New Zealand.