Fixing errors when uploading a photo

When you submit a visa or an NZeTA photo online, you will get an error message if the photo does not meet requirements. Check what you can do to fix the errors.

Note

Check our requirements for acceptable photos. Your photo is more likely to be accepted if you use a business that takes passport photos.

Visa and NZeTA photos

Online error messages

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Contact us if you try to fix your photo error but you keep receiving error messages.

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