Knowledge base articles

Lost or stolen passport -what should I do?

Your first step is to report the loss of your passport to your local police station, and complete a police report. This should prevent anyone else using your passport if it is found or stolen.

The issuing authority of your passport (eg. your embassy, high commission or consular) must also be informed of the loss and they may require a copy of your police report as well. You should also request the issue of a new passport from them at the same time.

For New Zealand passports, you should contact the Department of Internal Affairs. For all other passports, please find your embassy, high commission or consular contact details and contact them directly.

Department of Internal Affairs contact details

Embassy and consulate contact details

Once you have obtained your new passport, you should request a transfer of any valid New Zealand visas into your new passport. The process and requirements for Transfer applications can be found in 'How do I transfer my visa to a new passport'.

My visa expired while waiting for the new passport

If you are in New Zealand temporarily at the time, and your visa has expired while waiting for your new passport, your situation is more complex so you will need to contact the Immigration Contact Centre for personal assistance.

I have found my passport which I previously reported as lost or stolen

To find out if you are able to use this passport for travel again please contact us for more information.

Contact us