We have established a priority phone line from Monday to Friday for people to contact us about this specific situation. Call 0508 558 855 (toll free from NZ landlines) or +64 9 914 4100 and press option 7. For information about what options are available to you, check:
From 22:00 Friday 10 April to 02:00 Saturday 11 April and 01:00 to 04:00 Sunday 12 April (NZST), you will not be able to access some applications and online forms.
Learn what you need to do to visit New Zealand. Find out whether you need a visa or a New Zealand Electronic Travel Authority (NZeTA), and what you must do before travelling here, and on arrival.