Code of practice for pastoral care

International students are often younger and potentially very vulnerable. After the first few exciting and sometimes bewildering weeks, settling into New Zealand life can be a lonely, anxious time for some students. The Code makes sure that international students are well informed, safe and properly cared for. All education providers that enrol international students must be a signatory to the Code.

A new Code of Practice, the new Education (Pastoral Care of International Students) Code of Practice 2016, came into effect on 1 July 2016.

The NZQA maintains the register of education providers that the Code applies to. International students cannot study at an institution that is not a signatory to the Code.

The Code makes sure that:

  • high professional standards are maintained
  • the recruitment and contracting of international students is done ethically and responsibly
  • information supplied to students is comprehensive, accurate and up-to-date
  • students are provided with information prior to entering into any commitments
  • the particular needs of international students are recognised
  • students are in safe accommodation
  • all providers have fair procedures for resolving student grievances.

Education (Pastoral Care of International Students) Code of Practice 2016