NZeTA terms of use

Information on our terms of use for requesting an NZeTA (New Zealand Electronic Travel Authority).

You cannot cancel your NZeTA request

Once you submit your NZeTA request you cannot cancel it, so make sure your details are correct before you submit it.

Your fee is normally not refundable

The NZeTA fee and International Visitor Conservation and Tourism Levy (IVL) are normally not refundable.

We will not give you a refund if:

  • we refuse your request
  • you accidentally request multiple NZeTAs for a single traveller
  • you enter your details incorrectly and need to submit a new NZeTA request
  • you decide not to travel to New Zealand.

We may refund the NZeTA fee and IVL in rare cases, like if there is a technical fault with Immigration New Zealand’s systems.

You will get a receipt for your NZeTA

You should get a receipt and acknowledgement email to the email address you provided within a couple of minutes of submitting your request.

If you do not receive your acknowledgement email do not immediately reapply. Instead check your NZeTA status online.

Check your NZeTA status

We will consider your request and should get back to you with the outcome within 72 hours.

If you have any questions you can call us. If you have already requested an NZeTA, have your reference number and passport number with you when you call.

Contact us

Also read the INZ website terms of use

You need to read the NZeTA terms of use alongside the Immigration New Zealand (INZ) website terms of use and privacy statement.

Terms of use ⁠— INZ website