Terms of use

Information on our terms of use for the Immigration New Zealand website and its online services.


These terms of use cover our website and online services, including any mobile apps.

All actions by Immigration New Zealand including assessing visa applications are carried out according to the requirements of the Immigration Act 2009.

Content accuracy

We try to make sure the information on this website is accurate and up to date. We are not liable if you rely on incorrect or incomplete information on this website.

We aim to keep the information on this website consistent with the Immigration Act 2009 (the Act), the Immigration (Visa, Entry Permission, and Related Matters) Regulations 2010 and other associated regulations, and the Immigration Operational Manual.

If it is different, follow the information in the Act, Regulations, and Manual.

Immigration Act 2009

You may wish to seek advice from qualified professionals before taking action based on what you have read on this website.


When we provide links to other websites it does not mean we endorse the linked websites, their content or provider.

When visiting other websites, refer to their terms of use, privacy and copyright policies.

You can create hyperlinks from another website to this one. The link must not be presented on your website in any context implying our association with or endorsement of your website, service, or product, unless you have our permission.


This website and its content follows the New Zealand Government web standards.

New Zealand Government web standards

Accessibility information for this website

Privacy and official information

How we handle your personal information is described in our privacy statement.

By visiting this website you agree to our privacy and copyright policies.

In agreeing to these terms of use, you will be taken to have read and agreed to the terms of our privacy statement.

You acknowledge we may be required or permitted to release information under the Official Information Act 1982 or any other law.

We reserve the right to cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone for the prevention or detection of crime.




We use reasonable care to ensure up to date versions of reputable third party anti-virus and anti-malware software are implemented for our online services.

You carry out any transactions or communications at your own risk.

Depending on the type of service you have requested you may get an email from us. We will never ask for your Immigration Online logon details. If you receive any requests like this contact us immediately.

Contact us

Your obligation to act in good faith

You must not act in a way that will damage or interfere with our online services, including:

  • introducing anything malicious or technologically harmful
  • placing an unreasonably large load on the system
  • interfering with any Immigration New Zealand service or system
  • attempting to gain unauthorised access to any MBIE systems, including the server on which our systems are stored or any server, computer or database connected to our systems
  • using the system for any unlawful purpose or breaching any third party’s rights
  • You must comply with all applicable laws.

You must not:

  • make modifications to Immigration New Zealand’s website, services or systems
  • test, scan or circumvent the security of Immigration New Zealand websites, or systems
  • use any scraping, deep-linking, harvesting, or data mining robot or spider, automation, or any similar data gathering, extraction or monitoring method with respect to Immigration New Zealand’s websites or systems.

You must access the Immigration New Zealand website via standard web browsers only, and not by any other method, unless we agree otherwise.


We reserve all rights to suspend, discontinue, deny or restrict access to Immigration Online or any other online service by any person at any time, at our sole discretion without notice or liability.

We reserve all rights to block access from any internet address to our online services, at any time, at our sole discretion.

Suspending, denying, discontinuing or restricting access does not remove any contractual obligations or liability you have to us or any other user.

On suspension, denial or restriction of access, you must immediately cease using the systems you have been restricted from and must not attempt to gain further access.


Our Customer Service Centre supports users of our online services and can help to resolve any incidents or problems with the website.

The Customer Service Centre is available during normal business hours.

We take all reasonable care to ensure the information provided by the Customer Service Centre is accurate, but we assume no legal liability or responsibility for the services or information provided by the Customer Service Centre.

Services accessed through this website

If you are using this website to access Immigration Online or other online services, they may have their own terms of use which you should read before using them.

VisaView terms of use

NZeTA terms of use

Complaints and feedback

If you have any complaints or feedback regarding the services received from us contact us.

Make a complaint

Applicable law

These terms of use are governed by New Zealand law. You agree to submit to the jurisdiction of the courts of New Zealand in any dispute.

Changing these terms

We reserve the right to change these terms at any time. All changes to these terms take effect once they have been posted on the Immigration New Zealand website. If you use the system after changes have been made, you have accepted the new terms.

Contact us


There are different processes for appealing Immigration New Zealand decisions, depending on whether you applied for:

  • a temporary visa as a visitor, student or for work, or
  • a residence visa (which you must appeal within 42 days of the decision).

How to get a temporary visa decision reviewed

Make an appeal Immigration and Protection Tribunal