Performance reporting for Immigration New Zealand

Find out how we are progressing against our performance goals.

Date	Percentage	Commentary
March 2025	86%	We completed 86% of Work and Visitor visas on time in March. Visitor scored 91% and Work visas scored 74%.
February 2025	80%	We completed 80% of Work and Visitor visas on time in February. Visitor visas scored 83% and Work visas scored 75%. This is the best result for Work visas this year.
January 2025	78%	We completed 78% of Work and Visitor visas on time in January. Visitor visas scored 83% and Work visas scored 66%. This is the best performance for Work Visas this FY.
December 2024	79%	We completed 79% of Work and Visitor Visas on time in December. Visitor visas scored 85% and Work visas scored 65%. This is the best result for Work visas this year.
November 2024	72%	We completed 72% of Work and Visitor visas on time in November. Visitor visas scored 78% and Work visas scored 53%.
October 2024	81%	We completed 81% of Work and Visitor visas on time in October. Visitor visas scored 89% and Work visas scored 61%.
September 2024	84%	We completed 84% of Work and Visitor visas on time in September. Visitor visas scored 92% and Work visas scored 60%. Processing times for Work visas remain affected by earlier policy changes.
August 2024	82%	We completed 82% of Work and Visitor visas on time in August. Visitor visas scored 91% and Work visas scored 56%. Processing times for Work visas have been affected by recent policy changes.
July 2024	82%	We completed 82% of Work and Visitor visas on time in July. Visitor visas scored 89% and Work visas scored 58%. Processing times for Work visas have been affected by recent policy changes.
June 2024	84%	We completed 84% of work and visitor visas within 20 working days in June. This was 9 percentage points better than target. Performance was better for visitor visas (92%) than work visas (57%). Our full-year result for this measure is 77% against a target of 75%.
May 2024	80%	There is no commentary for May.
April 2024	82%	We completed 82% of work and visitor visas within 20 working days in March. This was 7 percentage points better than target. Performance was better for visitor visas (89%) than work visas (63%). We completed 60,000 work and visitor visas this month.
March 2024	82%	We completed 82% of work and visitor visas within 20 working days in March. This was 7 percentage points better than target. Performance was better for visitor visas (89%) than work visas (68%). We completed 62,000 work and visitor visas this month.
February 2024	80%	We completed 80% of work and visitor visas within 20 working days in February. This was 5 percentage points better than target. Performance was better for visitor visas (85%) than work visas (71%). We completed 65,000 work and visitor visas this month.
January 2024	79%	We completed 79% of work and visitor visas within 20 working days in January. This was 4 percentage points better than target. Performance was better for visitor visas (85%) than work visas (63%). We completed 68,000 work and visitor visas this month.
December 2023	77%	We completed 77% of work and visitor visas within 20 working days in December. This was 1 percentage point better than target. Performance was better for visitor visas (81%) than work visas (64%). We completed 56,000 work and visitor visas in the month.
November 2023	76%	We completed 76% of work and visitor visas within 20 working days in November. This was 1 percentage points better than target. Performance was better for visitor visas. We completed 76,000 work and visitor visas in the month.
October 2023	75%	We completed 75% of work and visitor visas within 20 working days in October. This was right on target. We completed 66,000 work and visitor visas this month.
September 2023	73%	We completed 73% of work and visitor visas within 20 working days in September. This was 2 percentage points short of our target. Performance was better for visitor visas. We completed 73,000 work and visitor visas in the month.
August 2023	70%	We completed 70% of work and visitor visas within 20 working days in August. This was 5 percentage points short of our target. We completed almost 75,000 work and visitor visas this month.
July 2023	71%	We completed 71% of work and visitor visas within 20 working days in July. This was 4 percentage points short of our target. Performance was better for visitor visas. We completed 63,000 work and visitor visas in the month.

Date	Percentage	Commentary
March 2025	86%	We completed 86% of Student visas on time in March. This is the equal best timeliness for Student since border reopening in 2022.
February 2025	86%	We completed 86% of Student visas on time in February. This is the equal best timeliness for Student since border reopening in 2022.
January 2025	85%	We completed 85% of Student visas on time in January.
December 2024	86%	We completed 86% of Student visas on time in December. This is the best timeliness for Student since border reopening in 2022.
November 2024	79%	We completed 79% of Student visas on time in November.
October 2024	84%	We completed 84% of Student visas on time in October. This timeliness improvement was linked to increases in overall production.
September 2024	72%	We completed 72% of Student visas on time in September. This is the first month-on-month drop for 4 months.
August 2024	74%	We completed 74% of Student visas on time in August. This is the fourth consecutive monthly improvement in timeliness.
July 2024	72%	We completed 72% of Student visas on time in July. This is the third consecutive monthly improvement in timeliness.
June 2024	70%	We completed 70% of student visas within 30 working days in June, 5 percentage points short of target, and 5 percentage points better than May. Our full-year result for this measure was 65% against an Estimates target of 75%.
May 2024	65%	There is no commentary for May.
April 2024	64%	We completed 64% of student visas within 30 working days in April. This was 11 percentage points short of target and 1 percentage point better than March. We completed 9,200 student visas this month.
March 2024	63%	We completed 63% of student visas within 30 working days in March. This was 2 percentage points worse than February and was 12 percentage points short of target. We completed 10,000 student visas in the month.
February 2024	65%	We completed 65% of student visas within 30 working days in February. This was 3 percentage points better than January but 10 percentage points short of target. We completed 10,000 student visas this month.
January 2024	62%	We completed 62% of student visas within 30 working days in January. This was 18 percentage points down on December and 13 percentage points short of target. This was due to very high received volumes. We completed 7,800 student visas in the month.
December 2023	80%	We completed 80% of student visas within 30 working days in December. This was our best performance this year and 5 percentage points better than target. We completed 7,100 student visas in the month.
November 2023	70%	We completed 70% of student visas within 30 working days in November. This was our best performance this year but 5 percentage points short of target. We completed 5,700 student visas in the month.
October 2023	66%	We completed 66% of student visas within 30 working days in October. This was 9 percentage points short of our target. We completed 5,600 student visas in the month.
September 2023	61%	We completed 61% of student visas within 30 working days in September. This was 14 percentage points short of our target. We completed 6,500 student visas in the month.
August 2023	60%	We completed 60% of student visas within 30 working days in August. This was 15 percentage points short of our target. We completed 7,700 student visas in the month.
July 2023	64%	We completed 64% of student visas within 30 working days in July. This was 11 percentage points short of our target. We completed 7,500 student visas in the month.

Date	Cumulative number	Commentary
December 2024	589	A total of 66 deportations took place during Dec of which 17 were enforced deportation types paid for by ICI. The remaining 49 were types carried out at the expense of the client.
November 2024	523	A total of 102 deportations took place during Nov of which 35 were enforced deportation types paid for by ICI. The remaining 67 were types carried out at the expense of the client.
October 2024	421	A total of 122 deportations took place during Oct of which 52 were enforced deportation types paid for by ICI. The remaining 70 were types carried out at the expense of the client.
September 2024	299	A total of 106 deportations took place during Sep of which 43 were enforced deportation types paid for by ICI. The remaining 63 were types carried out at the expense of the client.
August 2024	193	A total of 89 deportations took place during Aug of which 38 were enforced deportation types paid for by ICI. The remaining 51 were types carried out at the expense of the client.
July 2024	104	A total of 104 deportations took place during July of which 34 were enforced deportation types paid for by ICI. The remaining 70 were types carried out at the expense of the client.
June 2024	881	A total of 106 deportations took place this month which 28 were enforced deportation types paid for by ICI. The remaining 78 were types carried out at the expense of the client.
May 2024	775	A total of 99 deportations took place this month which 30 were enforced deportation types paid for by ICI. The remaining 69 were types carried out at the expense of the client.
April 2024	676	A total of 80 deportations took place this month which 30 were enforced deportation types paid for by ICI. The remaining 50 were types carried out at the expense of the client.
March 2024	596	A total of 66 deportations took place this month which 22 were enforced deportation types paid for by ICI. The remaining 44 were types carried out at the expense of the client.
February 2024	530	A total of 55 deportations took place this month which 20 were enforced deportation types paid for by ICI. The remaining 35 were types carried out at the expense of the client.
January 2024	475	A total of 84 deportations took place this month which 24 were enforced deportation types paid for by ICI. The remaining 60 were types carried out at the expense of the client.
December 2023	391	A total of 79 deportations took place this month which 31 were enforced deportation types paid for by ICI. The remaining 48 were types carried out at the expense of the client.
November 2023	312	A total of 83 deportations took place this month which 35 were enforced deportation types paid for by ICI. The remaining 48 were types carried out at the expense of the client.
October 2023	229	A total of 65 deportations took place this month which 23 were enforced deportation types paid for by ICI. The remaining 42 were types carried out at the expense of the client.
September 2023	164	A total of 58 deportations took place this month which 13 were enforced deportation types paid for by ICI. The remaining 45 were types carried out at the expense of the client.
August 2023	106	A total of 50 deportations took place this month which 14 were enforced deportation types paid for by ICI. The remaining 36 were types carried out at the expense of the client.
July 2023	56	A total of 56 deportations took place this month which 15 were enforced deportation types paid for by ICI. The remaining 41 were types carried out at the expense of the client.

Date	Cumulative number	Commentary
March 2025	1,132	There were 76 arrivals in March. Syria was the primary source with 51 arrivals.
February 2025	1,056	There were 168 arrivals in February. There were 36 each from Eritrea and Myanmar, and 21 from Afghanistan.
January 2025	888	There were 207 arrivals in January. 66 were from Syria, 30 from Myanmar, and 26 were from Democratic Republic of Congo.
December 2024	681	There were just 7 arrivals in December, as it fell between major intakes.
November 2024	674	There were 202 arrivals in November. 72 were from Syria, 43 from Myanmar, and 42 from Afghanistan.
October 2024	465	There were 26 arrivals in October. 14 were from Iran.
September 2024	439	There were 212 arrivals in September. 71 of these were from Syria, and 45 from Afghanistan.
August 2024	227	There were 170 arrivals in August. 47 of these were from Afghanistan and 37 from Syria.
July 2024	57	There were 57 arrivals in July. 36 of these were from Syria with 14 from Pakistan.
June 2024	1,514	We saw 284 arrivals in June, a record. This enabled us to hit our full-year target of 1,500. There were 77 arrivals from Syria, 61 from Myanmar, and 52 from Afghanistan.
May 2024	1,230	There is no commentary for May.
April 2024	1,161	There were 148 refugees and their immediate families who arrived in New Zealand in April. Countries with the highest numbers included Afghanistan and Myanmar
March 2024	1,013	There were 160 refugees and their immediate families who arrived in New Zealand in March. Countries with the highest numbers include Syria and Afghanistan.
February 2024	853	There were 129 refugees and their immediate families who arrived in New Zealand in February, the remainder of the January intake. Countries with the highest numbers included Afghanistan, Myanmar, and Democratic Republic of Congo.
January 2024	724	There were 97 refugees and their immediate families who arrived in New Zealand in January. This is half an intake, with three and a half more planned this year. Countries with the highest numbers included Afghanistan, Iran, and Syria.
December 2023	626	There were 8 refugees and their immediate families who arrived in New Zealand in December. These were the last people remaining for our third pre-Christmas intake. We will have another 4 intakes from January to June 2024.
November 2023	618	There were 199 refugees and their immediate families who arrived in New Zealand in November. Countries with the highest numbers included Syria, Pakistan, and Myanmar.
October 2023	419	There were 36 refugees and their immediate families who arrived in New Zealand in October. Countries with the highest numbers included Syria, Afghanistan, and Colombia.
September 2023	383	There were 186 refugees and their immediate families who arrived in New Zealand in September. Countries with the highest numbers included Syria, Afghanistan, and Colombia.
August 2023	197	There were 99 refugees and their immediate families who arrived in New Zealand in August. Countries with the highest numbers included Syria, Afghanistan, and Myanmar.
July 2023	98	There were 98 refugees and their immediate families who arrived in New Zealand in July. Countries with the highest numbers included Colombia, Afghanistan, and Somalia.

Date	Cumulative number	Commentary
March 2025	45,113	The rate of registrations remained lower with the cessation of paid marketing. We saw continued high levels of interest from the United States.
February 2025	42,477	The rate of registrations slowed with the cessation of paid marketing. We saw noticeable interest from the United States.
January 2025	38,725	We are seeing steady high levels of skilled registrations, with noticeable interest in January from The Philippines and Indonesia.
December 2024	27,115	We saw a high level of skilled registrations, with noticeable interest from new source countries such as Malaysia, Thailand, and Indonesia.
November 2024	19,711	We saw a continued surge in registrations, with a noticeable spike in demand from the United States around the date of their presidential election.
October 2024	8,484	We saw a surge in registrations due to changes to our website and increased marketing. The Philippines and India were strongly represented markets.
September 2024	4,526	We saw continued low volumes of registrations. The Philippines, United Kingdom, and United States were the nationalities most frequently represented.
August 2024	3,412	We saw continued low volumes of registrations. The Philippines and United Kingdom were our strongest source markets.
July 2024	1,989	We saw a drop in registrations as we shifted to a different marketing approach. Software Engineers, Secondary School Teachers, and Primary School Teachers were the three most common skilled registrations.
June 2024	70,635	We have finished the year with 70,600 skilled registrations against a full-year target of 50,000. Secondary and primary-school teachers, as well as engineers of various types, were strongly represented. The Philippines, South Africa, and the United Kingdom were commonly represented source markets.
May 2024	65,268	There is no commentary for May.
April 2024	59,025	There were 7,500 registrations in the Live and Work NZ website database in April. Secondary teachers in particular were strongly represented. We are well above our full-year target and expect to finish in the low 70,000 range.
March 2024	51,520	There were 11,300 registrations in the Live and Work NZ website database in March. This puts us ahead of the full-year target 3 months early. Teachers, civil engineers, mechanical engineers, and software engineers were strongly represented.
February 2024	40,328	There were 7,700 registrations in the Live and Work NZ website database in February. This puts us ahead of the curve for our full-year target. Secondary and primary teachers, as well as civil, mechanical, electrical, and software engineers, were strongly represented.
January 2024	32,619	There were 8,700 registrations in the Live and Work NZ website database in January. This puts us ahead of our full-year target for the first time this year. Teachers, civil engineers, mechanical engineers, and software engineers were strongly represented.
December 2023	23,911	There were almost 5,000 registrations on the Live and Work NZ website database in December. This almost puts us back on track for our full-year target. Secondary and primary teachers, as well as civil and software engineers were strongly represented.
November 2023	18,933	There were just over 3,100 registrations on the Live and Work NZ website database in November. This puts us a little further behind on our full-year target. Nurses, civil engineers, mechanical engineers, and electricians were strongly represented.
October 2023	15,825	There were just under 3,400 registrations on the Live and Work NZ website database in October. This puts us slightly behind track for our full-year target. Electricians, civil engineers, and software engineers were strongly represented.
September 2023	12,448	There were just over 3,600 registrations on the Live and Work NZ website database in September. This puts us roughly on track for our full-year target. Electricians, civil engineers, and mechanical engineers were strongly represented.
August 2023	8,815	There were almost 4,700 registrations on the Live and Work NZ website database in August. We remain on track for our full-year target. Civil engineers, electricians and software engineers were well represented.
July 2023	4,144	There were just over 4,000 registrations on the Live and Work NZ website database in July. This is the best month for some time and puts us on track for our full-year target. Software, civil, and electrical engineers were strongly represented.

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Performance reporting for Immigration New Zealand

Quarter	Percentage	Commentary
2024/25 Quarter 2	80%	Satisfaction was right on target. We achieved the best results for our Resident Plus and Work visa customers.
2024/25 Quarter 1	81%	Satisfaction was 1 percentage point better than target. Our Work and Resident Plus customers were the most satisfied, followed by Visitor visa customers, and then Student visa customers.
2023/24 Quarter 4	81%	Our fourth quarter customer satisfaction was 81% against a target of 80%, bringing the full-year result to 78%, 2 percentage points short of target. Satisfaction for the year was highest for customers receiving work visas and lowest for those receiving student visas.
2023/24 Quarter 3	79%	Our third quarterly customer satisfaction was 79% against a target of 80%. Satisfaction was best for the Other category (which includes Permanent Resident), followed by Work (85%) and then Visitor (76%).
2023/24 Quarter 2	75%	Our second quarterly customer satisfaction was 75% against a target of 80%. Satisfaction was highest for customers receiving work visas.
2023/24 Quarter 1	78%	Our first quarterly customer satisfaction was 78% against a target of 80%. Performance was particularly good for customers receiving work or visitor visas.

Quarter	Percentage	Commentary
2024/2025 Quarter 2	91%	We exceeded our quality target for residence visas by 6 percentage points in the second quarter.
2024/2025 Quarter 1	94%	We exceeded our quality target for residence visas by 9 percentage points in the first quarter.
2023/24 Quarter 4	95%	95% of residence visa decisions rated via our quality assurance process were rated as accurate.
2023/24 Quarter 3	92%	92% of residence visa decisions rated via our quality assurance process were rated as accurate. This is 7 percentage points better than target.
2023/24 Quarter 2	89%	89% of residence visa decisions rated via our quality assurance process were rated as accurate. This is 4 percentage points better than target.
2023/24 Quarter 1	91%	91% of residence visa decisions rated via our quality assurance process were rated as accurate. This is 6 percentage points better than target.

Quarter	Percentage	Commentary
2024/25 Quarter 2	92%	We exceeded our quality target for temporary visas by 7 percentage points in the second quarter.
2024/25 Quarter 1	91%	We exceeded our quality target for temporary visas by 6 percentage points in the first quarter.
2023/24 Quarter 4	94%	94% of temporary visa decisions rated via our quality assurance process were rated as accurate.
2023/24 Quarter 3	94%	94% of temporary visa decisions rated via our quality assurance process were rated as accurate. This is 9 percentage points better than target.
2023/24 Quarter 2	92%	92% of temporary visa decisions rated via our quality assurance process were rated as accurate. This was 7 percentage points better than target.
2023/24 Quarter 1	88%	88% of temporary visa decisions rated via our quality assurance process were rated as accurate. This is 3 percentage points better than target.

Date	Percentage	Commentary
March 2025	85%	Result anticipated end of financial year.
February 2025	85%	Result anticipated end of financial year.
January 2025	85%	Result anticipated end of financial year.
December 2024	85%	Result anticipated end of financial year.
November 2024	85%	Result anticipated end of financial year.
October 2024	85%	Result anticipated end of financial year.
September 2024	85%	Result anticipated end of financial year.
August 2024	85%	Result anticipated end of financial year.
July 2024	85%	Result anticipated end of financial year.
2023/24 June	86%	We exceeded our full-year target by 1 percentage point.
2022/23 July	87%	We exceeded our full-year target by 2 percentage points.

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