Making an online application

When you apply for a visa using Immigration Online, you’ll answer questions online and upload documents to show how you meet the visa criteria. Find out how to use the Immigration Online form and what to expect when applying this way.

Before you start an application

Explore the work, study, visit, join family or live permanently sections of our website to find the best visa for you:

Work visas
Study visas
Visit visas
Bring or join family visas
Live permanently visas

Completing an online application form

  • You need to provide all answers in English.
  • You do not need to complete all of the application form at once.
  • You can save your application form at any time and come back later.
  • Pages may be completed in any order after you have completed the first two pages.
  • Move between pages by clicking ‘Continue’ or by clicking another section title.
  • Your application form is saved whenever you navigate to a different section.
  • After 30 minutes of inactivity, you will be logged out. Any unsaved information will be lost.
  • If you do not wish to complete an application, you can delete it from within the form by clicking on ‘Cancel’.

Upload documents

  • You are required to upload documents to support your application.
  • You are required to upload an acceptable photo of yourself to support your application. Your photo must show a full-front view of the face, head and shoulders. You must be looking straight at the camera with a neutral expression, eyes open, mouth closed and head straight. Nothing should obscure your facial features.
  • You must provide us with English translations of all medical and police certificates.
  • To avoid delays and ensure your visa is processed as quickly as possible, you should also provide us with English translations of all other key supporting documents – as well as the original or certified copies of those documents.

Translating supporting documents into English

Uploading documents

Acceptable visa photos

Submitting your online application

  • You will be charged an application fee and immigration levy, which must be paid before you can submit your application. This fee can only be paid using Visa™, MasterCard™ or UnionPay™.
  • If you are applying from outside New Zealand, you may also need to pay a fee for the processing of your passport by the Visa Application Centre. Use our Fees, decision times and where to apply tool to find out if you need to pay a passport processing fee.
  • Payments are secure. The payment gateway used is PCI compliant.  The intermediary between the payment gateway and the bank system use 3DES (Triple Data Encryption Standard) and EMV, the predominant global standard used by card schemes (such as Visa™, MasterCard™ or UnionPay™).
  • The application fee is for the cost of processing your application and will not be refunded if your application is unsuccessful.
  • We will display a screen to confirm that your application has been received. If you need to send us your passport, you must print this or write the application details on a piece of paper and send it with your passport to the address shown.
  • You can view your submitted application form and upload documents in your account page.
  • A submitted application form cannot be changed.
  • There may be a short period where your submitted application’s status is ‘Submitting’, this means that the application is still being transferred to our online system for processing.

Fees, decision times and where to apply

Supply additional documents

We may ask you to provide more documents to support your application. If we need more documents or information, we will upload a letter to your online account and contact you by email.

To upload additional documents to your application form after submission:

  • Log in to your account.
  • Click on the application in the Submitted tab.
  • Click Upload document.

Other languages

A Chinese language version of the Visitor visa form is available that displays the questions and help-text in Chinese. When using this Chinese version you must still provide answers in English.