Performance reporting for Immigration New Zealand
Find out how we are progressing against our performance goals.
Immigration New Zealand agrees specific performance goals with the government for each financial year. Find out how we are progressing against those goals.
Measure 1: Timeliness of work and visitor visas
This is a measure of work and visitor visas completed within 20 working days. We achieved a result of 68% for the 2022/23 financial year.
Date | Percentage | Commentary |
---|---|---|
September 2024 | 84% |
We completed 84% of Work and Visitor visas on time in September. Visitor visas scored 92% and Work visas scored 60%. Processing times for Work visas remain affected by earlier policy changes. |
August 2024 | 82% |
We completed 82% of Work and Visitor visas on time in August. Visitor visas scored 91% and Work visas scored 56%. Processing times for Work visas have been affected by recent policy changes. |
July 2024 | 82% |
We completed 82% of Work and Visitor visas on time in July. Visitor visas scored 89% and Work visas scored 58%. Processing times for Work visas have been affected by recent policy changes. |
June 2024 | 84% |
We completed 84% of work and visitor visas within 20 working days in June. This was 9 percentage points better than target. Performance was better for visitor visas (92%) than work visas (57%). Our full-year result for this measure is 77% against a target of 75%. |
May 2024 | 80% |
There is no commentary for May. |
April 2024 | 82% |
We completed 82% of work and visitor visas within 20 working days in March. This was 7 percentage points better than target. Performance was better for visitor visas (89%) than work visas (63%). We completed 60,000 work and visitor visas this month. |
March 2024 | 82% |
We completed 82% of work and visitor visas within 20 working days in March. This was 7 percentage points better than target. Performance was better for visitor visas (89%) than work visas (68%). We completed 62,000 work and visitor visas this month. |
February 2024 | 80% |
We completed 80% of work and visitor visas within 20 working days in February. This was 5 percentage points better than target. Performance was better for visitor visas (85%) than work visas (71%). We completed 65,000 work and visitor visas this month. |
January 2024 | 79% |
We completed 79% of work and visitor visas within 20 working days in January. This was 4 percentage points better than target. Performance was better for visitor visas (85%) than work visas (63%). We completed 68,000 work and visitor visas this month. |
December 2023 | 77% |
We completed 77% of work and visitor visas within 20 working days in December. This was 1 percentage point better than target. Performance was better for visitor visas (81%) than work visas (64%). We completed 56,000 work and visitor visas in the month. |
November 2023 | 76% |
We completed 76% of work and visitor visas within 20 working days in November. This was 1 percentage points better than target. Performance was better for visitor visas. We completed 76,000 work and visitor visas in the month. |
October 2023 | 75% |
We completed 75% of work and visitor visas within 20 working days in October. This was right on target. We completed 66,000 work and visitor visas this month. |
September 2023 | 73% |
We completed 73% of work and visitor visas within 20 working days in September. This was 2 percentage points short of our target. Performance was better for visitor visas. We completed 73,000 work and visitor visas in the month. |
August 2023 | 70% |
We completed 70% of work and visitor visas within 20 working days in August. This was 5 percentage points short of our target. We completed almost 75,000 work and visitor visas this month. |
July 2023 | 71% |
We completed 71% of work and visitor visas within 20 working days in July. This was 4 percentage points short of our target. Performance was better for visitor visas. We completed 63,000 work and visitor visas in the month. |
Measure 2: Timeliness of student visas
This is a measure of student visas completed within 30 working days. We achieved a result of 71% for the 2022/23 financial year.
Date | Percentage | Commentary |
---|---|---|
September 2024 | 72% |
We completed 72% of Student visas on time in September. This is the first month-on-month drop for 4 months. |
August 2024 | 74% |
We completed 74% of Student visas on time in August. This is the fourth consecutive monthly improvement in timeliness. |
July 2024 | 72% |
We completed 72% of Student visas on time in July. This is the third consecutive monthly improvement in timeliness. |
June 2024 | 70% |
We completed 70% of student visas within 30 working days in June, 5 percentage points short of target, and 5 percentage points better than May. Our full-year result for this measure was 65% against an Estimates target of 75%. |
May 2024 | 65% |
There is no commentary for May. |
April 2024 | 64% |
We completed 64% of student visas within 30 working days in April. This was 11 percentage points short of target and 1 percentage point better than March. We completed 9,200 student visas this month. |
March 2024 | 63% |
We completed 63% of student visas within 30 working days in March. This was 2 percentage points worse than February and was 12 percentage points short of target. We completed 10,000 student visas in the month. |
February 2024 | 65% |
We completed 65% of student visas within 30 working days in February. This was 3 percentage points better than January but 10 percentage points short of target. We completed 10,000 student visas this month. |
January 2024 | 62% |
We completed 62% of student visas within 30 working days in January. This was 18 percentage points down on December and 13 percentage points short of target. This was due to very high received volumes. We completed 7,800 student visas in the month. |
December 2023 | 80% |
We completed 80% of student visas within 30 working days in December. This was our best performance this year and 5 percentage points better than target. We completed 7,100 student visas in the month. |
November 2023 | 70% |
We completed 70% of student visas within 30 working days in November. This was our best performance this year but 5 percentage points short of target. We completed 5,700 student visas in the month. |
October 2023 | 66% |
We completed 66% of student visas within 30 working days in October. This was 9 percentage points short of our target. We completed 5,600 student visas in the month. |
September 2023 | 61% |
We completed 61% of student visas within 30 working days in September. This was 14 percentage points short of our target. We completed 6,500 student visas in the month. |
August 2023 | 60% |
We completed 60% of student visas within 30 working days in August. This was 15 percentage points short of our target. We completed 7,700 student visas in the month. |
July 2023 | 64% |
We completed 64% of student visas within 30 working days in July. This was 11 percentage points short of our target. We completed 7,500 student visas in the month. |
Measure 3: People liable for deportation
This is a measure of people liable for deportation, who were deported or deported voluntarily. We achieved a result of 782 for the 2022/23 financial year.
Date | Cumulative number | Commentary |
---|---|---|
September 2024 | 239 |
A total of 86 deportations took place during Sep of which 40 were enforced deportation types paid for by ICI. The remaining 46 were types carried out at the expense of the client. |
August 2024 | 153 |
A total of 71 deporations took place during August of which 29 were enforced deportation types paid for by ICI. The remaining 42 were types carried out at the expense of the client. |
July 2024 | 82 |
A total of 82 deporations took place during July of which 29 were enforced deportation types paid for by ICI. The remaining 53 were carried out at the expense of the client and continues to reflects a positive self-regulation trend, and that while the lever of an enforced deportation is available to Compliance other measures are if possible exhausted. |
June 2024 | 787 |
We have revised all of our monthly results to account for a new counting methodology based on the date that a particular person liable for deportation leaves NZ. This gives a full-year result of 787 against a target of 1,500. Deportation is only one of several possible resolutions for a person unlawfully in NZ. |
May 2024 | 717 |
There is no commentary for May. |
April 2024 | 515 |
Under our current counting methodology, we have deported 515 people this year. We have identified an issue with the date used, and using that alternative approach, the number would be 625. |
March 2024 | 452 |
We are working on a more accurate way to count the number of people deported. Based on our current method, the YTD number is 452. |
February 2024 | 413 |
We are working on a more accurate way to count the number of people deported. Based on our current method, the YTD number is 413. |
January 2024 | 438 |
There were 60 people deported in January. This number includes voluntary and self-deportations as well. |
December 2023 | 378 |
There were 56 people deported in December. This number includes voluntary and self-deportations as well. |
November 2023 | 322 |
There were 88 people deported in November. This number includes voluntary and self-deportations as well. |
October 2023 | 234 |
There were 80 people deported in October. This number includes voluntary and self-deportations as well. |
September 2023 | 153 |
There were 55 people deported in September. This number includes voluntary and self-deportations as well. |
August 2023 | 95 |
There were 46 people deported in August. This number includes voluntary and self-deportations as well. |
July 2023 | 49 |
There were 49 people deported in July. This number includes voluntary and self-deportations as well. |
Measure 4: United Nations mandated refugees (refugee quota programme)
This is a measure of UNHCR-mandated refugees and their immediate families who travelled to New Zealand. We achieved a result of 1,507 arrivals for the 2022/23 financial year.
Date | Cumulative number | Commentary |
---|---|---|
September 2024 | 439 |
There were 212 arrivals in September. 71 of these were from Syria, and 45 from Afghanistan. |
August 2024 | 227 |
There were 170 arrivals in August. 47 of these were from Afghanistan and 37 from Syria. |
July 2024 | 57 |
There were 57 arrivals in July. 36 of these were from Syria with 14 from Pakistan. |
June 2024 | 1,514 |
We saw 284 arrivals in June, a record. This enabled us to hit our full-year target of 1,500. There were 77 arrivals from Syria, 61 from Myanmar, and 52 from Afghanistan. |
May 2024 | 1,230 |
There is no commentary for May. |
April 2024 | 1,161 |
There were 148 refugees and their immediate families who arrived in New Zealand in April. Countries with the highest numbers included Afghanistan and Myanmar |
March 2024 | 1,013 |
There were 160 refugees and their immediate families who arrived in New Zealand in March. Countries with the highest numbers include Syria and Afghanistan. |
February 2024 | 853 |
There were 129 refugees and their immediate families who arrived in New Zealand in February, the remainder of the January intake. Countries with the highest numbers included Afghanistan, Myanmar, and Democratic Republic of Congo. |
January 2024 | 724 |
There were 97 refugees and their immediate families who arrived in New Zealand in January. This is half an intake, with three and a half more planned this year. Countries with the highest numbers included Afghanistan, Iran, and Syria. |
December 2023 | 626 |
There were 8 refugees and their immediate families who arrived in New Zealand in December. These were the last people remaining for our third pre-Christmas intake. We will have another 4 intakes from January to June 2024. |
November 2023 | 618 |
There were 199 refugees and their immediate families who arrived in New Zealand in November. Countries with the highest numbers included Syria, Pakistan, and Myanmar. |
October 2023 | 419 |
There were 36 refugees and their immediate families who arrived in New Zealand in October. Countries with the highest numbers included Syria, Afghanistan, and Colombia. |
September 2023 | 383 |
There were 186 refugees and their immediate families who arrived in New Zealand in September. Countries with the highest numbers included Syria, Afghanistan, and Colombia. |
August 2023 | 197 |
There were 99 refugees and their immediate families who arrived in New Zealand in August. Countries with the highest numbers included Syria, Afghanistan, and Myanmar. |
July 2023 | 98 |
There were 98 refugees and their immediate families who arrived in New Zealand in July. Countries with the highest numbers included Colombia, Afghanistan, and Somalia. |
Measure 5: Registrations for highly skilled potential migrants
This is a measure of new registrations entered into the Live and Work NZ database with occupations that match those at ANZSCO skill levels 1 to 3. We achieved a result of 20,757 registrations for the 2022/23 financial year.
Date | Cumulative number | Commentary |
---|---|---|
September 2024 | 4,526 |
We saw continued low volumes of registrations. The Philippines, United Kingdom, and United States were the nationalities most frequently represented. |
August 2024 | 3,412 |
We saw continued low volumes of registrations. The Philippines and United Kingdom were out strongest source markets. |
July 2024 | 1,989 |
We saw a drop in registrations as we shifted to a different marketing approach. Software Engineers, Secondary School Teachers, and Primary School Teachers were the three most common skilled registrations. |
June 2024 | 70,635 |
We have finished the year with 70,600 skilled registrations against a full-year target of 50,000. Secondary and primary-school teachers, as well as engineers of various types, were strongly represented. The Philippines, South Africa, and the United Kingdom were commonly represented source markets. |
May 2024 | 65,268 |
There is no commentary for May. |
April 2024 | 59,025 |
There were 7,500 registrations in the Live and Work NZ website database in April. Secondary teachers in particular were strongly represented. We are well above our full-year target and expect to finish in the low 70,000 range. |
March 2024 | 51,520 |
There were 11,300 registrations in the Live and Work NZ website database in March. This puts us ahead of the full-year target 3 months early. Teachers, civil engineers, mechanical engineers, and software engineers were strongly represented. |
February 2024 | 40,328 |
There were 7,700 registrations in the Live and Work NZ website database in February. This puts us ahead of the curve for our full-year target. Secondary and primary teachers, as well as civil, mechanical, electrical, and software engineers, were strongly represented. |
January 2024 | 32,619 |
There were 8,700 registrations in the Live and Work NZ website database in January. This puts us ahead of our full-year target for the first time this year. Teachers, civil engineers, mechanical engineers, and software engineers were strongly represented. |
December 2023 | 23,911 |
There were almost 5,000 registrations on the Live and Work NZ website database in December. This almost puts us back on track for our full-year target. Secondary and primary teachers, as well as civil and software engineers were strongly represented. |
November 2023 | 18,933 |
There were just over 3,100 registrations on the Live and Work NZ website database in November. This puts us a little further behind on our full-year target. Nurses, civil engineers, mechanical engineers, and electricians were strongly represented. |
October 2023 | 15,825 |
There were just under 3,400 registrations on the Live and Work NZ website database in October. This puts us slightly behind track for our full-year target. Electricians, civil engineers, and software engineers were strongly represented. |
September 2023 | 12,448 |
There were just over 3,600 registrations on the Live and Work NZ website database in September. This puts us roughly on track for our full-year target. Electricians, civil engineers, and mechanical engineers were strongly represented. |
August 2023 | 8,815 |
There were almost 4,700 registrations on the Live and Work NZ website database in August. We remain on track for our full-year target. Civil engineers, electricians and software engineers were well represented. |
July 2023 | 4,144 |
There were just over 4,000 registrations on the Live and Work NZ website database in July. This is the best month for some time and puts us on track for our full-year target. Software, civil, and electrical engineers were strongly represented. |
Measure 6: Satisfaction with visa experience
This is a measure of visa applicants satisfied with the overall experience of applying for a visa. We achieved a result of 74% for the 2022/23 financial year.
Quarter | Percentage | Commentary |
---|---|---|
2024/25 Quarter 1 | 81% |
Satisfaction was 1 percentage points better than target. Our Work and Resident Plus customers were the most satisfied, followed by Visitor visa customers, and then Student visa customers. |
2023/24 Quarter 4 | 81% |
Our fourth quarter customer satisfaction was 81% against a target of 80%, bringing the full-year result to 78%, 2 percentage points short of target. Satisfaction for the year was highest for customers receiving work visas and lowest for those receiving student visas. |
2023/24 Quarter 3 | 79% |
Our third quarterly customer satisfaction was 79% against a target of 80%. Satisfaction was best for the Other category (which includes Permanent Resident), followed by Work (85%) and then Visitor (76%). |
2023/24 Quarter 2 | 75% |
Our second quarterly customer satisfaction was 75% against a target of 80%. Satisfaction was highest for customers receiving work visas. |
2023/24 Quarter 1 | 78% |
Our first quarterly customer satisfaction was 78% against a target of 80%. Performance was particularly good for customers receiving work or visitor visas. |
Measure 7: Decision accuracy of residence visas
This is a measure of residence visa decisions rated as accurate. We achieved a result of 89% for the 2022/23 financial year.
Quarter | Percentage | Commentary |
---|---|---|
2023/24 Quarter 4 |
The final quarter four result is not yet available. |
|
2023/24 Quarter 3 | 92% |
92% of residence visa decisions rated via our quality assurance process were rated as accurate. This is 7 percentage points better than target. |
2023/24 Quarter 2 | 89% |
89% of residence visa decisions rated via our quality assurance process were rated as accurate. This is 4 percentage points better than target. |
2023/24 Quarter 1 | 91% |
91% of residence visa decisions rated via our quality assurance process were rated as accurate. This is 6 percentage points better than target. |
Measure 8: Decision accuracy of temporary visas
This is a measure of temporary visa decisions rated as accurate. We achieved a result of 85% for the 2022/23 financial year.
Quarter | Percentage | Commentary |
---|---|---|
2023/24 Quarter 4 |
The final quarter four result is not yet available. |
|
2023/24 Quarter 3 | 94% |
94% of temporary visa decisions rated via our quality assurance process were rated as accurate. This is 9 percentage points better than target. |
2023/24 Quarter 2 | 92% |
92% of temporary visa decisions rated via our quality assurance process were rated as accurate. This was 7 percentage points better than target. |
2023/24 Quarter 1 | 88% |
88% of temporary visa decisions rated via our quality assurance process were rated as accurate. This is 3 percentage points better than target. |
Measure 9: Migrants who feel New Zealand is their home
This is a measure of recent migrants who feel that New Zealand is their home. We achieved a result of 87% for the 2022/23 financial year.
Date | Percentage | Commentary |
---|---|---|
2023/24 June | 86% |
We exceeded our full-year target by 1 percentage point. |
2022/23 July | 87% |
We exceeded our full-year target by 2 percentage point. |