Performance reporting for Immigration New Zealand

Find out how we are progressing against our performance goals.

Immigration New Zealand agrees specific performance goals with the government for each financial year. Find out how we are progressing against those goals.

Measure 1: Timeliness of work and visitor visas

This is a measure of work and visitor visas completed within 20 working days. We achieved a result of 68% for the 2022/23 financial year.

Table 1: Percentage of work and visitor visas completed within 20 working days (target is 75%)
Date Percentage Commentary
December 2023 77%

We completed 77% of work and visitor visas within 20 working days in December. This was 1 percentage point better than target. Performance was better for visitor visas (81%) than work visas (64%). We completed 56,000 work and visitor visas in the month.

November 2023 76%

We completed 76% of work and visitor visas within 20 working days in November. This was 1 percentage points better than target. Performance was better for visitor visas. We completed 76,000 work and visitor visas in the month.

October 2023 75%

We completed 75% of work and visitor visas within 20 working days in October. This was right on target. We completed 66,000 work and visitor visas this month.

September 2023 73%

We completed 73% of work and visitor visas within 20 working days in September. This was 2 percentage points short of our target. Performance was better for visitor visas. We completed 73,000 work and visitor visas in the month.

August 2023 70%

We completed 70% of work and visitor visas within 20 working days in August. This was 5 percentage points short of our target. We completed almost 75,000 work and visitor visas this month.

July 2023 71%

We completed 71% of work and visitor visas within 20 working days in July. This was 4 percentage points short of our target. Performance was better for visitor visas. We completed 63,000 work and visitor visas in the month.

Measure 2: Timeliness of student visas

This is a measure of student visas completed within 30 working days. We achieved a result of 71% for the 2022/23 financial year.

Table 2: Percentage of student visas completed within 30 working days (target is 75%)
Date Percentage Commentary
December 2023 80%

We completed 80% of student visas within 30 working days in December. This was our best performance this year and 5 percentage points better than target. We completed 7,100 student visas in the month.

November 2023 70%

We completed 70% of student visas within 30 working days in November. This was our best performance this year but 5 percentage points short of target. We completed 5,700 student visas in the month.

October 2023 66%

We completed 66% of student visas within 30 working days in October. This was 9 percentage points short of our target. We completed 5,600 student visas in the month.

September 2023 61%

We completed 61% of student visas within 30 working days in September. This was 14 percentage points short of our target. We completed 6,500 student visas in the month.

August 2023 60%

We completed 60% of student visas within 30 working days in August. This was 15 percentage points short of our target. We completed 7,700 student visas in the month.

July 2023 64%

We completed 64% of student visas within 30 working days in July. This was 11 percentage points short of our target. We completed 7,500 student visas in the month. 

Measure 3: People liable for deportation

This is a measure of people liable for deportation, who were deported or deported voluntarily. We achieved a result of 782 for the 2022/23 financial year.

Table 3: Number of people liable for deportation, who were deported or deported voluntarily after compliance activity (target is 1,500 each year) 
Date Cumulative number Commentary
December 2023 378

There were 56 people deported in December. This number includes voluntary and self-deportations as well.

November 2023 322

There were 88 people deported in November. This number includes voluntary and self-deportations as well.

October 2023 234

There were 80 people deported in October. This number includes voluntary and self-deportations as well.

September 2023 153

There were 55 people deported in September. This number includes voluntary and self-deportations as well.

August 2023 95

There were 46 people deported in August. This number includes voluntary and self-deportations as well.

July 2023 49

There were 49 people deported in July. This number includes voluntary and self-deportations as well.

Measure 4: United Nations mandated refugees (refugee quota programme)

This is a measure of UNHCR-mandated refugees and their immediate families who travelled to New Zealand. We achieved a result of 1,507 arrivals for the 2022/23 financial year.

Table 4: Number of UNHCR-mandated refugees and their immediate families who travelled to New Zealand (target is 1,500 each year)
Date Cumulative number Commentary
December 2023 626

There were 8 refugees and their immediate families who arrived in New Zealand in December. These were the last people remaining for our third pre-Christmas intake. We will have another 4 intakes from January to June 2024.

November 2023 618

There were 199 refugees and their immediate families who arrived in New Zealand in November. Countries with the highest numbers included Syria, Pakistan, and Myanmar.

October 2023 419

There were 36 refugees and their immediate families who arrived in New Zealand in October. Countries with the highest numbers included Syria, Afghanistan, and Colombia.

September 2023 383

There were 186 refugees and their immediate families who arrived in New Zealand in September. Countries with the highest numbers included Syria, Afghanistan, and Colombia.

August 2023 197

There were 99 refugees and their immediate families who arrived in New Zealand in August. Countries with the highest numbers included Syria, Afghanistan, and Myanmar.

July 2023 98

There were 98 refugees and their immediate families who arrived in New Zealand in July. Countries with the highest numbers included Colombia, Afghanistan, and Somalia.

Measure 5: Registrations for highly skilled potential migrants

This is a measure of new registrations entered into the Live and Work NZ database with occupations that match those at ANZSCO skill levels 1 to 3. We achieved a result of 20,757 registrations for the 2022/23 financial year.

Table 5: Number of new registrations entered into the Live and Work NZ database with occupations that match those at ANZSCO skill levels 1 to 3 (target is 50,00 each year)
Date Cumulative number Commentary
December 2023 23,911

There were almost 5,000 registrations on the Live and Work NZ website database in December. This almost puts us back on track for our full-year target. Secondary and primary teachers, as well as civil and software engineers were strongly represented.

November 2023 18,933

There were just over 3,100 registrations on the Live and Work NZ website database in November. This puts us a little further behind on our full-year target. Nurses, civil engineers, mechanical engineers, and electricians were strongly represented.

October 2023 15,825

There were just under 3,400 registrations on the Live and Work NZ website database in October. This puts us slightly behind track for our full-year target. Electricians, civil engineers, and software engineers were strongly represented.

September 2023 12,448

There were just over 3,600 registrations on the Live and Work NZ website database in September. This puts us roughly on track for our full-year target. Electricians, civil engineers, and mechanical engineers were strongly represented.

August 2023 8,815

There were almost 4,700 registrations on the Live and Work NZ website database in August. We remain on track for our full-year target. Civil engineers, electricians and software engineers were well represented.

July 2023 4,144

There were just over 4,000 registrations on the Live and Work NZ website database in July. This is the best month for some time and puts us on track for our full-year target. Software, civil, and electrical engineers were strongly represented.

Measure 6: Satisfaction with visa experience

This is a measure of visa applicants satisfied with the overall experience of applying for a visa. We achieved a result of 74% for the 2022/23 financial year.

Table 6: Percentage of visa applicants satisfied with the overall experience of applying for a visa (target is 80%)
2023 quarter Percentage Commentary
Quarter 2 75%

Our second quarterly customer satisfaction was 75% against a target of 80%. Satisfaction was highest for customers receiving work visas.

Quarter 1 78%

Our first quarterly customer satisfaction was 78% against a target of 80%. Performance was particularly good for customers receiving work or visitor visas.

Measure 7: Decision accuracy of residence visas

This is a measure of residence visa decisions rated as accurate. We achieved a result of 89% for the 2022/23 financial year.

Table 7: Percentage of residence visa decisions rated as accurate (target is 85%)
2023 quarter Percentage Commentary
Quarter 1  

Quality assurance processes occur in the quarter following the decision. We are currently checking decisions made in April/May 2023. The first results for July 2023 will be available in February 2024.

Measure 8: Decision accuracy of temporary visas

This is a measure of temporary visa decisions rated as accurate. We achieved a result of 85% for the 2022/23 financial year.

Table 8: Percentage of temporary visa decisions rated as accurate (target is 85%)
2023 quarter Percentage Commentary
Quarter 1  

Quality assurance processes occur in the quarter following the decision. We are currently checking decisions made in April/May 2023. The first results for July 2023 will be available in February 2024.

Measure 9: Migrants who feel New Zealand is their home

This is a measure of recent migrants who feel that New Zealand is their home. We achieved a result of 87% for the 2022/23 financial year.

Table 9: Percentage of recent migrants who feel that New Zealand is their home (target is 85%)
Date Percentage Commentary
July 2023  

We will not receive a result for this until near the end of the financial year. The end-of-year result for 2022/23 was 87%.