INZ Customer Experience Survey
Immigration New Zealand runs surveys of applicants who have recently applied for a visa.
The surveys ask for feedback from visa applicants and employers on their recent experience while applying for a visa or accreditation. The information helps us understand the experience they have gone through and allows us to improve our services.
An email is sent to a selected sample of customers who are invited to share their experiences. Participation in the surveys is voluntary and does not affect their application or their relationship with Immigration New Zealand (INZ).
The survey is run by an independent research company, Gravitas OPG Limited, and all responses are confidential. INZ does not know who has completed the survey.