Request or change your personal information

You can ask for a copy of the information we hold about you and have it corrected if it is wrong.

Complete the appropriate form to ask for a copy of the information we hold about you, which includes arrival and departure records. You can also ask for someone else’s information if they have given you permission to do so.

Make sure you include as much information as possible about what you need.

Requests can take up to 20 working days to process.

Request your information

Use this form to ask for the information we hold on you.

Request my information

Request someone else’s information

If someone has given you permission to request their personal information from us, you can use this form to ask for it.

Request personal information for someone else

How to request a change to your NZeTA

After your NZeTA is approved, you can only correct some of the details such as your:

  • passport number — for example, if you had to replace your passport
  • email address, or
  • small spelling mistakes or numerical errors.

If you are changing your name or passport number you need to request the changes 10 days before you travel. If you want to change your nationality on your passport you will need to submit a new NZeTA request. 

How to request a change to your NZeTA

Request a change to details on your visa application

You can call our call centre to make changes to your personal details on your visa application.

Contact us

If you applied online, you can log in to the account you created when you applied for the visa and update your details online. Use the login link at the top of any page on this site and then select the type of visa you applied for.

If you applied in the enhanced Immigration Online system after 31 January 2022, you can log in to your dashboard to add or update information related to your application after you have submitted it. From the Correspondence section in the Application summary page, select Add/Update information. Choose a reason for the update from a dropdown list in the Add or update information page. If you want to update details of the primary contact for your application, select Edit primary contact at the top of the Application summary page.


If you update details after your application has been submitted, it may increase the time taken to process your application.