Settlement services

Our Settlement Unit works with agencies across government to provide effective settlement services, tailored to the needs of specific groups of migrants.

We want recent migrants to achieve good settlement outcomes across all 5 outcome areas of the New Zealand Migrant Settlement and Integration Strategy .

We support a range of free services, programmes and initiatives for each settlement outcome. These are delivered either by government agencies, or by third-party providers.

How we support migrants

How we fund settlement services

Employment

Our employment services include regional skills matching and job search assistance programmes, and career mentoring programmes.

  • Career mentoring programmes help recent migrants to build the skills they need to get jobs here.
  • Job search programmes help skilled newcomers and their partners to find employment that matches their skills and qualifications.
  • Skills-matching programmes match job-seeking migrants with employers who are seeking skilled migrant employees.

Work Connect

Work Connect is a free mentoring programme that helps prepare skilled migrants for New Zealand’s job market. This programme is open to graduate international students, skilled resident migrants and their partners. It offers a combination of group workshops and one-to-one coaching on topics like job hunting and interview skills. This programme is delivered by the Tertiary Education Commission in Auckland, Hamilton, Wellington and Christchurch.

Work Connect | Tertiary Education Commission

Regional Newcomers Skills Matching and Job Search Assistance

These free programmes link job-seeking migrants and employers who need their skills. They are targeted at eligible skilled migrants and their partners who are work-ready and keen to establish themselves in New Zealand in roles that match their skills and qualifications. These programmes are provided by the Chambers of Commerce and economic and community development organisations in 7 regions.

New Kiwis

New Kiwis is a nationwide employment service that matches eligible migrant job seekers with New Zealand employers. Employers can also use the site to select registered migrants from offshore who have the skills they need. This service is delivered by the Auckland Chamber of Commerce.

New Kiwis website

New Kiwi Career Success workshops

New Kiwis also provides a 3-day training course and follow-up workshop to help recent migrants to search for a job in New Zealand. This service is delivered by the New Zealand Chamber of Commerce network in Auckland, Hamilton, Tauranga, Rotorua and Whangarei.

New Kiwi Career Success Course | New Kiwis

Migrant Employment Solutions

Migrant Employment Solutions is a service that aims to match the skills of international talent with the needs of New Zealand businesses. This one-to-one service includes advice on the New Zealand job market and workplace, and helps migrants with CVs, cover letters and interview preparation. It also includes workshops and a support network. This service is delivered by the Hamilton Multicultural Services Trust (HMST) in the Waikato region.

Helping skilled migrants find employment in New Zealand | HMS Trust

Skilled Newcomers programme

The Skilled Newcomers Programme helps employers recruit work-ready skilled migrants and offers seminars to recent migrants to help them understand the New Zealand work environment. This programme is offered by the Wellington Employers’ Chamber of Commerce.

Skilled Newcomers Programme | Wellington Chamber of Commerce

Job matching assistance programme

The job matching assistance programme offers workshops to local employers to help them recruit work-ready migrants and to help those migrants understand the New Zealand workplace. This programme is offered by the Canterbury Employers' Chamber of Commerce.

Job-matching assistance for migrants | Skills Connect Canterbury

Assistance for employers | Skills Connect Canterbury

Skills placement programme

The Southland Skills Placement Programme helps to match eligible migrant job seekers with Southland employers. This service is delivered by Great South, Southland’s Regional Economic Development Agency.   

Skills Placement Programme | Great South

Education and training

Bilingual support workers in schools

The Bilingual support workers in schools programme supports refugee and migrant students who are beginning to learn English. Bilingual support workers help migrant students to access mainstream curriculum programmes, and may liaise between the school and the students’ families and communities. This service is delivered by the Ministry of Education.

Class act, Settlement ACTIONZ newsletter

Ministry of Education website

English language

ESOL in schools

ESOL in schools supports schools to teach English to non-English speaking migrant students and to support these students to access the curriculum. Schools use allocated funding to hire specialist support teachers and teacher aides and to pay for resources. This service is delivered by the Ministry of Education.

ESOL funding | Ministry of Education

ESOL for adults

The Tertiary Education Commission (TEC) funds a range of ESOL literacy and numeracy programmes that migrants can access. We have developed a tool to help migrants find a programme near them.

Find an English language class | New Zealand Now

Inclusion

Migrant participation in host communities

We fund community-based organisations to deliver initiatives that support interaction between recent migrants and other New Zealanders by offering encouragement and opportunities for migrants to build connections. Examples are Volunteering New Zealand's Migrant Volunteering Programme and the Auckland Harbour Sport ActivAsian youth volunteering programme.

Migrant volunteering programme | Volunteering New Zealand

ActivAsian volunteering programme | Harbour Sport

Cross-government Intercultural Competence Development programme (Pilot)

We are developing a pilot programme to enhance state sector employees’ intercultural competence, including their ability to apply an intercultural lens in their work and to interact and communicate effectively and appropriately within their workplaces and with the communities they serve. The pilot programme will provide an interactive online e-learning module on intercultural competence.

Ezispeak telephone interpretation service 

Ezispeak is a free telephone interpreting service used by most government agencies, some doctors, and city councils. It is available in over 180 languages at any time of the day or night.

To get an interpreter:

  • visit or phone the agency you need to talk to
  • ask for Ezispeak and the language you want.

You will be asked to wait — please do not hang up the phone. A professional interpreter will join you on the phone to help you talk to the agency.

Welcoming Communities

We are piloting the Welcoming Communities initiative with local councils in 5 regions. With a focus on the receiving community, this initiative focuses on supporting residents and local government to take a greater role in ensuring the local community is welcoming towards migrants and refugees.

Welcoming Communities

Tackling Casual Racism

Tackling Casual Racism is a social media campaign. It aims to build New Zealanders’ understanding and acceptance of New Zealand’s rapidly increasing diversity, and aims to create a culture in which racist and discriminatory attitudes and behaviours are considered unacceptable by a majority of New Zealanders.

Phase 1 — #ThatsUs — was delivered in 2016/17.

Phase 2 — Give nothing to racism — is a set of videos about tackling racism, which feature film director Taika Waititi. The campaign is led by the Human Rights Commission.

ThatsUs website

Give nothing to racism website

Health and wellbeing

Community Safety Patrols

The NZ Police Community Safety Patrols initiative involves migrant volunteers participating in community patrols and working alongside the police to help migrants to feel safer in their communities and more comfortable about asking for help. The patrols are also a recruitment channel to help broaden police diversity. Patrols are now operating successfully in Wellington, Christchurch and Hamilton.

Building safer communities