Information for refugees settling in New Zealand

We help refugees coming to New Zealand to settle into the community. We teach refugees about our health services and encourage them to pursue paying work and afford their own housing.

Refugees gain a basic grounding in their new life during the six weeks they spend at the Mangere Refugee Resettlement Centre.

There is more to learn as they integrate into the community.

Settlement videos

Quota refugees

This video covers:

  • laws in New Zealand
  • getting to New Zealand
  • jobs and money
  • housing
  • health services
  • learning English and education
  • daily living
  • immigration and citizenship

This video is for: UNHCR-mandated refugees selected by INZ (English)
This video is for: UNHCR-mandated refugees selected by INZ (Arabic)
This video is for: UNHCR-mandated refugees selected by INZ (Dari)
This video is for: UNHCR-mandated refugees selected by INZ (Spanish)
Video transcript in Burmese PDF 378KB

Convention refugees

This video covers:

  • laws in New Zealand
  • support services
  • jobs and money
  • health services
  • learning English and education
  • daily living
  • immigration and citizenship

This video is for: Approved asylum seekers

Refugee family support category

This video covers:

  • laws in New Zealand
  • support services
  • jobs and money
  • health services;
  • learning English and education
  • daily living
  • immigration and citizenship

This video is for: Eligible family members of refugees resident in New Zealand

Regional factsheets

Quota refugees settle in five regions in New Zealand. These  range over the North Island and one is in the South Island. We ensure that in each, government agencies and NGOs are available to help them settle into their new communities with good support and the ability to access services.

Auckland

Auckland is New Zealand’s biggest city. It has people from more than 180 cultures living in it. Almost 40 per cent of Aucklanders were born outside of New Zealand. Refugees from Africa, the Middle East and Asia have found homes in Auckland since the 1980s.

Auckland factsheet PDF 3MB

Hamilton

Hamilton is the centre of a farming and food-growing region. Top industries include dairy farming and scientific research. Hamilton has been home to refugees from Somalia since the early 1990s. There are now more than 1200 Somali people there. Refugees have also come from countries including the Democratic Republic of Congo, the Republic of Congo, Djibouti, Afghanistan, Iraq, Colombia and Burma.

Hamilton factsheet PDF 4MB

Manawatū

Palmerston North is a university city, with strong links to agriculture. The Manawatū region has been home to refugees from Africa and Asia since 2006. Refugees have come from Republic of Congo, Burma and Bhutan. About 700 former refugees live in Palmerston North and the nearby town of Feilding, which is around 20 kilometres away.

Manawatū factsheet PDF 3MB

Wellington

Wellington is New Zealand's capital city. It has a population of nearly 200,000. People from many cultures live in Wellington. Many groups of refugees have come to Wellington from countries including Iraq, Somalia, Ethiopia, Eritrea, Iran, Sri Lanka, Rwanda, Sudan, Afghanistan, Colombia and Burma.

Wellington factsheet PDF 2MB

Nelson

Most Nelson people are of European descent. About 9 per cent are Māori. Nelson has been home to refugees from Asia since the 1970s. There are about 700 former refugees in Nelson. They have come from countries including Cambodia, Vietnam, Burma and Nepal. Nelson is one of New Zealand’s sunniest areas.

Nelson factsheet PDF 2MB

Dunedin

Dunedin is the main city within the Otago region which is on the southeast coast of the South Island of New Zealand. It is known for its Scottish and Māori heritage, Victorian and Edwardian architecture and a large student population.

Dunedin factsheet PDF 4MB

Video looking at refugee resettlement in Dunedin | jointly produced by INZ and New Zealand Red Cross

Video transcript

Settlement information

New Zealand offers a chance for refugees to build a life in a new land. Refugees must adjust to their new country and the communities in which they will live. While there is extensive help from NGOs and government agencies to help them settle, they must also learn to make the most of living in New Zealand.

INZ has a useful website that describes life in New Zealand called New Zealand Now.

New Zealand Now is a guide to living and working in New Zealand. It includes sections on how to find work and how to present yourself in a job interview. The site has information on studying in New Zealand. This includes what sort of courses you can take and a description of what different universities and polytechnics offer. There is also a lot of information on everyday living in New Zealand.

New Zealand Now website
Video: Introduction to working in New Zealand