Immigration New Zealand will offer reimbursements to 2021 Resident Visa applicants for the costs of new health screenings – including medical checks and chest X-rays – that we requested but were not required.

Last year our Enhanced Immigration Online system requested new medical certificates from applicants when it could not find their existing medical certificates. This happened for a short period and we apologised for the resulting confusion. We put a technical solution in place in July 2022.

We will contact the 1,049 affected applicants we have identified and invite them to request a reimbursement. Applicants have until 23:59, 30 September 2023 New Zealand Daylight Time (NZDT) to submit their request.

Applicants who are requesting reimbursement must provide evidence of payment such as either a:

• receipt from their medical practice
• letter or email of confirmation from the medical practice, or
• copy of the bank statement showing the relevant transactions.

The process to identify affected applicants was complex because enhanced Immigration Online was a new system. We needed to understand how the new system automates and integrates with old systems. We also needed to determine different scenarios where applicants were impacted in.

It is possible that we may not have identified all affected applicants. We have made information about the reimbursement available for them on the website.

Reimbursement request form for medical certificates