Update at 16:00 6 September 2024

This issue has now been fixed. All letters have now been uploaded, and applicants will be able to see these letters in their immigration online account.

If you have not received a letter, your application is still being processed.

If you have a letter with a deadline to respond, we will take the impact of this IT issue into account when considering your application.

Details of the issue

We identified an IT issue where letters for some visa application systems were not uploading for applicants to see in their immigration online account from around 27 August 2024 onwards.

The visa applications systems affected were for:

• Student visas
• Group Visitor Visas
• Work visas (excluding the Accredited Employer Work Visa)
• Partner and child visas
• Straight to Residence Visa
• Work to Residence Visa
• Transport Work to Residence Visa
• Care Workforce Work to Residence Visa

We apologise for the delay in uploading these letters and acknowledge the impact this has had.

If you received a letter via email

Applicants may have received a letter directly through email. In these instances, they will see the letter again once it gets uploaded and is available in their immigration online account.

If you have not received a letter

Applicants can use our Visa Verification Service to check if they have been granted a visa.

About the Visa Verification Service

We may have sent a letter requesting further information, or inviting applicants to comment on a concern we have identified with their application, and provided a deadline for them to respond to them by.

If you did not receive this letter due to the IT issue, we will take this into account when considering your application and the deadline for responding.

For any other questions about your application, you can contact our Customer Service Centre.

Contact us