General enquiries

For general enquiries, please call our Immigration Contact Centre, or take a look at our online help service.  It has a number of frequently asked questions that you can search.

The Immigration Contact Centre operates 7:00am to 7:00pm, Monday to Friday. If English is not your first language we may have an interpreter to assist you – ask for the Language Line. The phone numbers are:

• +64 9 914 4100 (free call within the Auckland region)
• 0508 55 88 55 (outside the Auckland region, but within New Zealand).

Contacting your immigration officer

All written and email contact made by an immigration officer will include the officer’s direct dial phone number and if you have further queries about your application you should call or email the immigration officer directly.

If you make contact with a Queenstown staff member, you can expect a response within 48 hours (excluding weekends and public holidays).

Fax number

(03) 441 1811

Postal address

Immigration New Zealand
PO Box 2354
Wakatipu

Physical address

Immigration New Zealand
Level 2, Dart House
Remarkables Park
Frankton
Queenstown

Feedback procedure

If you wish to provide any feedback on our service, please write an email or letter to the Branch Manager, Bernadette Hubbard.