All the immigration officers in our branch are fluent in English and Indonesian languages. We conduct all visa application-related interviews in Indonesian languages and, if required, we will interview the New Zealand sponsors in English.
We process all categories of visa application except for the Skilled Migrant Category which must be lodged directly to the Expressions of Interest Team in Wellington, New Zealand.
Please note that processing times for temporary entry visa applications take up to 15 working days and, at times, may be longer depending on the individual circumstances of each applicant. Most temporary entry visa applications are decided in about 10 working days.
Processing times for family residence visa applications take a minimum of three months and depend on individual circumstances and/or the application category type you have applied under.
Please note our peak processing periods are June/July and November/December. Applications received during peak periods may take longer. Applications should be lodged early during peak periods to allow for a longer processing time.
It is important to ensure that, when lodging an application, all required documents are attached and that you provide us a daytime telephone contact number just in case we need to talk to you about your application in more detail.