For general enquiries, please contact either our Immigration Contact Centre, or take a look at our online help service. It has a number of frequently asked questions that you can search.
The Immigration Contact Centre is open 7:00 am to 7:00 pm, Monday to Friday. If English is not your first language we may have an interpreter to assist you – ask for the Language Line. The phone numbers are:
All written and email contact made by your immigration officer to you will include the officer’s direct dial phone number and email. If you have further queries about your open application you should call or email the immigration officer directly