A9.10 The Ombudsmen and INZ (29/11/2010)

1. All immigration officers must be aware of the role and powers of the Ombudsmen to investigate and review complaints, and they should therefore always observe the following procedures:
   1. make all file records (particularly file notes and instructions) accurate, clear, complete and factual, and
   2. give all decisions on applications in writing to applicants (or their representatives), and
   3. state the full reasons for the decisions (without prejudicing any risk profiles), and
   4. if an applicant is outside immigration instructions on several grounds, the letter declining their application must state why the applicant fails on each count.

Effective 29/11/2010