A8.40 Which INZ processing office responds to the request?

A8.40.1 Information relating to INZ clients

1. The office nearest to where the client lives will normally process the information request, or if there is an undecided visa or compliance application, the branch that is processing that application.
2. The processing office must obtain all INZ physical and electronic files and information whether these are at other offices, MFAT posts, Archives, Online, National Office, or temporarily with the Tribunal pending the outcome of an appeal.
3. If a request has to be forwarded to another office (because the client lives in that area or there is an undecided visa or compliance action), lodge the request on AMS and fax a copy to the relevant office. Remember, the time starts from the date the request is received by INZ so forward the request promptly. Advise the requestor of the office you have sent it to. Transfer any physical/electronic files.
4. The Tribunal does not process requests for information held on INZ files. However, the Tribunal is required to provide INZ with a copy of the appeal and decision, and these should be on the relevant INZ file. With respect to refugee or protection decisions, only a copy of the decision is required to be provided.

A8.40.5 All other information

The branch that holds the information or knows most about the information will respond to the request. For instance, if the information relates to refugee or protection status, the Refugee and Protection Unit will respond. If the request is for information relating to policy development or policy papers, National Office will respond.

Effective 08/05/2017