These are archived immigration instructions that are no longer current

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A1.1 Introduction (29/11/2010)

  1. Good decision-making requires attention to process, to how the decision is made, as well as looking at the merits of the case. A fair process is more likely to ensure a fair outcome. Decisions that are not made in the proper manner may be reviewed by the courts or become a subject of complaint to the Ombudsman (see A9).
  2. Making a decision in the proper manner involves acting on the principles of fairness and natural justice, which means:
    1. giving the applicant a fair hearing; and
    2. avoiding bias.
  3. All immigration officers must act on the principles of fairness and natural justice when deciding an application.

Effective 29/11/2010

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