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- This is not current policy -
The policy in this manual ceases to be effective from 29 November 2010.
To see the current Immigration New Zealand Operational Manual go to
www.immigration.govt.nz/opsmanual
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A9.1 Ombudsman Act 1975
Ombudsman Act s13
- Each Ombudsman may undertake investigations on a complaint, or on his own motion, relating to any decision, recommendation, act, or omission by government departments and organisations, their committees and subcommittees, officers and employees.
- Having completed an investigation, an Ombudsman may form an opinion that the decision, recommendation, act or omission:
- appears to have been contrary to law, or
- was based on a mistake of fact or law, or
- was unreasonable, unjust, oppressive, improperly discriminatory or wrong, or
- was based on a law or practice that is or may be unreasonable, unjust, oppressive or improperly discriminatory.
- If an Ombudsman forms such an opinion, he may recommend that:
- the decision be reconsidered, varied or cancelled, or that reasons for it be given; or
- the law or practice be reconsidered or altered, or
- any other steps should be taken.
- If an Ombudsman is not satisfied that the government department or organisation concerned has acted upon a recommendation, he may send a copy of his report and recommendations to the Prime Minister and then to Parliament.
Note: Ombudsmen are not authorised by law to enforce their recommendations.
- The Ombudsman will inform the complainant of the result of the investigation.
Effective 1/11/1999
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