If you are refused entry to New Zealand

You need permission to travel to and enter New Zealand. Find out what to do if you have not been allowed to travel here or have been refused entry.

If you have been refused entry to New Zealand and you still want to travel to here, contact the Immigration Contact Centre for advice.

Contact us

You may need to apply for a visa before you travel here again.

Why we stop you travelling to or entering New Zealand

Together with your airline or other carrier, we can stop you from travelling to New Zealand if you do not meet our entry requirements — for example, if you cannot provide evidence that you can meet the conditions of your visa. When you arrive we check your identity and other information again before we give you entry permission.

Having a visa does not guarantee that you will be allowed to enter New Zealand.

Arriving in New Zealand

Your airline or other carrier can be fined if they let you board an aircraft or ship after we have let them know that you cannot travel.

Before you travel to New Zealand

Your identity and travel documents

We can stop you from travelling to New Zealand if:

Information you provide to us

We can stop you travelling to New Zealand or entering the country if you:

Meeting the conditions of your visa

We can also refuse to let you travel to or enter New Zealand if you cannot show us evidence to support the conditions of your visa. For example, you cannot show us evidence that you:

Genuine intentions to visit, study or work in NZ

If your circumstances have changed and you can no longer meet the conditions of your visa we can also refuse to let you enter New Zealand. For example, if your work visa is based on a job offer that has since been withdrawn you will not be allowed to travel to New Zealand on that visa.

Your character and health

You cannot come to New Zealand if you do not meet our health and character requirements. For example, you can be refused entry if:

Arriving in New Zealand

You could be refused entry to New Zealand if you: