Can I get a refund for my residence application or expression of interest fee?

You can only get a refund in special circumstances.

If your visa application has already been completed or your expression of interest (EOI) has been selected

You cannot get a refund if your visa application has been completed, even if it was declined, or if your EOI has been selected. This is because the fee you pay covers the costs of assessing your visa application or EOI.

If your visa application has not been completed or your EOI has not been selected

You can apply for a refund if your visa application has not been completed or you withdraw your EOI, but refunds are only given in special circumstances. You cannot get a refund if you change your mind about your visa application or your EOI has not been selected and has lapsed.

Situations where fee refunds apply can include:

  • you paid the fee but you did not need to
  • you paid the wrong fee
  • you paid the fee but your application did not meet our lodgement criteria
  • you withdrew your EOI.

Apply for a refund

To apply for a refund:

  1. Complete refund request form
  2. Send your refund request to the same office that you sent your application to. If you applied online, check Fees, decision times and where to apply page to find the office that handles applications for your location.

Customer Refund Request Form (if you are inside New Zealand) PDF 249KB

Customer Refund Request Form (if you are outside New Zealand) PDF 247KB

Fees, decision times and where to apply