Knowledge base articles

What is a Visa Application Centre?

Visa Application Centres (VACs) handle the administrative activities surrounding the lodgement of a visa application in countries where our branches receive a large number of applications. They have no decision-making powers and cannot impact visa decisions or processing timeframes.

Essentially, VACs provide a “front-door” service for Immigration New Zealand.  We currently have these arrangements in place in around 40 locations across Asia, Europe, the Americas and South Pacific/Australia.

Offices outside New Zealand

VACs cannot provide immigration advice and have no influence on the outcome of an application for a New Zealand visa. This  can only be decided by an immigration officer.  

You can find information about where you submit your application and the address of the relevant VAC by consulting our Fees, decision times and where to apply page.

Fees, decision times and where to apply