Knowledge base articles

I have forgotten my username and/or password for my Online Services account

If you have forgotten your password, or would like to change it for security reasons, you can change it on the website:

Forgotten password

If you have forgotten your username, contact the Immigration Contact Centre:

Contact us

If you are locked out of your account because you have incorrectly entered your password numerous times, wait for 30 minutes before attempting to reset your password.

You will be unable to reset your password while you are locked out.