Online Services login

Information for logging into Online Services.


Your username and password are case sensitive.

After 3 unsuccessful attempts at logging in, your account will be locked. See below for more detail about locked accounts.


You need to successfully register for our Online Services to be able to complete the working holiday visa application form online.

As part of your registration, you will need to supply a valid email address.  Once you have successfully registered, we will send you an email confirming your registration.

Already registered

Simply enter your username and password to log in.

Account locked

To preserve the integrity of personal information users share with us, we have designed the site to lock an account after a user has unsuccessfully attempted to log in three times.

If your account has been locked, you will receive one opportunity to successfully answer your secret question. If it is answered incorrectly the account will be locked for eight hours.

You can reset your password by accessing the Forgotten Password function available from the left hand menu - see below for more detail.

Forgotten password

You can change your password by entering your Username and answering the secret question that you chose when you registered. 


The answer to your secret question is case sensitive so make sure you enter it correctly.

Forgotten Username or having problems logging in?

Phone our Immigration Call Centre on:

  • 0508 55 88 55
  • (09) 914 4100
  • (+64 9 914 4100 if you are outside New Zealand).