Locked account

When you have requested a change to your password

To preserve integrity of personal information users share with us, we have designed the site to lock an account after a user has unsuccessfully attempted to log in three times, using an incorrect User Name and/or Password.

The account will be unlocked after a period of eight hours, however you can reset your password by accessing the Forgotten Password function available below.

Forgotten password

Useful information on passwords and secret questions