2013-Jun 21: Special Direction to suspend visa-waiver status - additional information

Visa Pak 117: Information for staff on Special Directions to suspend visa-waiver status - further information if the client cannot be contacted to be advised of the suspension

Visa Paks

21 June 2013

Special Direction to suspend visa-waiver status - additional information

Context:

In addition to last week’s advice it has been brought to our attention that when suspending the visa waiver status of an individual it may not be possible to advise the applicant in writing of the decision as INZ may not hold a current address for the individual.

Process Amendment:

In the case where we cannot contact the individual to inform them of the visa-waiver suspension please follow the below process:

  • Note in the Special Direction assessment template that we were unable to advise the individual of the decision as we do not hold current contact details. Making note of what attempts were made to contact the individual if unsuccessful (include any email address/phone number details).
  • Note clearly in the border alert that ‘when refused at check-in as a result of this warning the individual should be advised to contact INZ’.

 

Please ensure all staff are aware of the additional information.