Complaint about the service provided by a Visa Application Centre
There are different processes to make a complaint depending on the location of the Visa Application Centre.
For complaints, or other feedback, regarding a VAC in China (including Hong Kong); Indonesia; Japan; Philippines; Singapore; South Korea; Taiwan; Vietnam; Russia; South Africa; or the United Arab Emirates:
Customer complaints
Customer feedback
For complaints, or other feedback, regarding a VAC in India; Fiji; Papua New Guinea; Kiribati; Vanuatu; Solomon Islands; New Caledonia; Nauru; United States of America; United Kingdom; Thailand; Sri Lanka; or Sydney contact TT Services New Zealand.