Complaint about the service provided by a Visa Application Centre
The process you use for making a complaint about a Visa Application Centre (VAC) depends on where the VAC is.
Contact VFS Global to make a complaint of give other feedback about a VAC in:
- China (including Hong Kong)
- Indonesia
- Japan
- Philippines
- Singapore
- South Korea
- Taiwan
- Russia
- South Africa
- United Arab Emirates
- Vietnam.
Customer complaints | VFS Global
Customer feedback | VFS Global
Contact TT Services New Zealand to make a complaint of give other feedback about a VAC in:
- Australia — Sydney
- India
- Sri Lanka
- Thailand
- the Pacific islands — Fiji, Kiribati, Nauru, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu
- United States of America
- United Kingdom.