Complaint about the service provided by a Visa Application Centre

The process you use for making a complaint about a Visa Application Centre (VAC) depends on where the VAC is.

Contact VFS Global to make a complaint of give other feedback about a VAC in:

  • China (including Hong Kong)
  • Indonesia
  • Japan
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Russia
  • South Africa
  • United Arab Emirates
  • Vietnam.

Customer complaints | VFS Global

Customer feedback | VFS Global

Contact TT Services New Zealand to make a complaint of give other feedback about a VAC in:

  • Australia — Sydney
  • India
  • Sri Lanka
  • Thailand
  • the Pacific islands — Fiji, Kiribati, Nauru, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu
  • United States of America
  • United Kingdom.

TT Services New Zealand